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Rivertown Buick-GMC

Columbus, GA

Overview
Reviews
Vehicles
4.6
266 Reviews
Call Dealership (706) 327-1224

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 266 reviews

August 13, 2024

Always have been nice and helpful. Keep you in the loop for taking so long to get truck fixed. More

by acgoodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. McCart, Digital AirStrike
Report | Print
Aug 14, 2024 -

Rivertown Buick-GMC responded

Thank you for your positive feedback! We appreciate your kind words and are glad to hear that you found our team at Rivertown Buick GMC nice and helpful. Keeping you informed during the repair process is important to us. We look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

August 13, 2024

The service department is absolutely unprofessional and customer service doesn't exist there. They are bad at communicating with each other and the customer. More

by XH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven, Mike
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Aug 16, 2024 -

Rivertown Buick-GMC responded

XH, Thank you for your feedback about the lack of communication, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented on future visits. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Robert Geary General Manager rgeary@RivertownAutomall.com

August 13, 2024

Service dept is top notch unless you happen to deal with Stewart. He is condescending to women and does nothing to help a repeat customer even when the dealership makes a mistake. Thanks to Jamie and Mr. Mc More

by Mzzgrinch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie 10, Mr. McClendon 10, Stewart complete zero
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Aug 16, 2024 -

Rivertown Buick-GMC responded

Hi, we really appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

August 13, 2024

Slowest dealership I have ever been to. Took 2 hours to get an oil change and tire rotation even though I had a 730am appointment. Most other good dealerships will have a quick service fo More

by noom14921992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Aug 16, 2024 -

Rivertown Buick-GMC responded

noom14921992, Thank you for your feedback about your recent service appointment, this should not have happened, and I apologize for any inconvenience you faced concerning the extended wait time for your oil change and tire rotation. Your concerns will be shared with our team so that similar experiences can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Robert Geary General Manager rgeary@RivertownAutomall.com

August 07, 2024

Rivertown Buick GMC service department has always been very professional, up-front and honest. Very friendly staff that truly wants to help their customers. More

by BCP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart
Report | Print
Aug 07, 2024 -

Rivertown Buick-GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you've experienced professionalism and honesty from our service department at Rivertown Buick GMC. Our team genuinely enjoys helping our customers, and your kind words mean a lot to us. We look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

August 03, 2024

Went over everything with me and explained process to the t and great customer service More

by A54drew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Aug 06, 2024 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Rivertown Buick GMC and that our team was able to walk you through the process. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future! Sincerely, The Rivertown Buick GMC Team

July 31, 2024

Michael in the service department is helpful. My recall service didn’t take long. Thanks More

by Mrs. G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Digital AirStrike
Report | Print
Jul 31, 2024 -

Rivertown Buick-GMC responded

Thank you for your kind words! We're glad to hear that Michael was helpful and that your recall service went smoothly and efficiently. Your satisfaction is important to us at Rivertown Buick GMC. We look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

Aug 01, 2024 -

Rivertown Buick-GMC responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rivertown Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2024

Greg helped me with great professionalism and was speedy getting back to me! Service department very clean as well. More

by Jmrayburn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Aug 01, 2024 -

Rivertown Buick-GMC responded

Thank you for your kind words! We’re thrilled to hear about your positive experience with Greg and our service department at Rivertown Buick GMC. We strive for professionalism and cleanliness, so it’s wonderful to know we met your expectations. We look forward to serving you again! Sincerely, The Rivertown Buick GMC Team

July 30, 2024

Greg was excellent customer service he us to be commended ex cell entertainment job Greg More

by gertierenay58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg
Report | Print
Jul 30, 2024 -

Rivertown Buick-GMC responded

Thank you for highlighting the excellent customer service you experienced at Rivertown Buick GMC. We appreciate your kind words and are delighted to hear that you had a great experience with us. We look forward to welcoming you back and providing exceptional service in the future. Sincerely, The Rivertown Buick GMC Team

Jul 31, 2024 -

Rivertown Buick-GMC responded

Hello, we're happy you found our staff to be supportive during your experience here at Rivertown Buick GMC. Feel free to reach out to us if you need anything. Have a wonderful day.

July 24, 2024

I am always pleased when I bring my car in for service. . Thank very Much . More

by slm412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Jul 25, 2024 -

Rivertown Buick-GMC responded

Thank you for choosing Rivertown Buick GMC for your car service needs! We appreciate your kind words and are thrilled to hear that you are always pleased with our service. Looking forward to assisting you next time! Sincerely, The Rivertown Buick GMC Team

Jul 26, 2024 -

Rivertown Buick-GMC responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

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