Rivertown Buick-GMC

This is the first time I have shopped this dealership, and it will be my last. For me, I prefer a built relationship with the dealer I buy from, a relationship built on honesty and respect. I feel that and it will be my last. For me, I prefer a built relationship with the dealer I buy from, a relationship built on honesty and respect. I feel that both of those are lacking in some parts of this dealership. The reason I came to this dealership is because I thought I had a good relationship with Glynn Smith and that faltered when I went there several weeks ago to buy a truck and the price changes three time from the first phone call to sitting in a chair talking with the sales manager. From that experience I will never go back there and thought that I would take a chance with this dealership. The sales staff was very helpful, the young lady that helped me worked very hard and made the process start off smooth. We quickly agreed to a price and started the paperwork. There were some concerns at time of delivery, but they quickly addressed them, and I truly have nothing negative to say about your sales staff. My issues are with the financial portion. I was told my interest rate would sit between 7-8 percent as I was taking incentives from GM, this was conveyed to me by your sales team, and I was good with it. When I went to sit down with Mr. Brown, I had paperwork pushed to me that showed an 11% interest rate. Never explained to me why it went from 7-8 to over 11 and when I asked Mr. Brown didn’t have an explanation other than “that’s what it is”. Reluctantly, I proceeded because we needed the truck and couldn’t really go a few more days to shop around. My home of record is NY and that is where the truck will be registered and titled, Mr. Brown had never filled out NY DMV paperwork so I kindly gave him the form numbers and walked him step by step through on what NY requires. I even went as far as provided the financial managers information for Glynn Smith (She has done it three times) and all of the contact information for a local DMV office in Lyons, NY that has a very helpful staff and has processed all of these for me in the past. With all that I did, I’m flabbergasted that I still had to pay $999.00. I was told by Mr. Brown that I needed to provide him with a copy of my LES ASAP. On 25 October I emailed him a copy along with a credit card authorization form that needed to go with the packet to NY. I followed up with a phone call, no answer and no response from Mr. Brown. On Wednesday, 30 October, I received the payoff from USAA regarding another vehicle (Mr. Brown requested a copy). I emailed that copy to him and followed up with a phone call, no answer and no response from Mr. Brown. Included in that email was a request for confirmation and a tentative timeline on when the paperwork would go in the mail to the DMV in NY. Absolutely no response from Mr. Brown. Worried that the paperwork would go without the credit card authorization and to avoid it not being processed by the DMV, I stopped into your dealership this morning to in person followup with Mr. Brown. He wasn’t tracking any of my emails, seemed to have no idea what I was talking about, and when we went back to his desk to look for them, his only excuse was that he had been busy. No offense, we are all busy, we all have jobs. He told me I must provide those documents ASAP and I did and its just ridiculous to me that he just played it off like he hadn’t had time to check his emails. He then proceeded to tell me that he sold 165 cars in October, honestly… I don’t care about the other 164 cars you sold. I care about how im treated, I care about me doing what I am asked to do and some form of respect for me. I will never shop this dealership again. More

The best service department I ever had service performed. Would recommend Rivertown to all needing service. Very friendly staff in the service department especially Greg an outstanding gentleman. Would recommend Rivertown to all needing service. Very friendly staff in the service department especially Greg an outstanding gentleman. More

The salesman was helpful in helping me find the used car I was looking for. When they didn’t have what I wanted I ask him to let me know if anything came in. I few weeks later he called and I bought the car I was looking for. When they didn’t have what I wanted I ask him to let me know if anything came in. I few weeks later he called and I bought the car. More

They found the issue with my car and have ordered the cooling fan needed. I am now able to rest easy that my car will be brought up to the brand new car operation I am entitled to. I am most appreciati cooling fan needed. I am now able to rest easy that my car will be brought up to the brand new car operation I am entitled to. I am most appreciative! More

My rep is excellent with his customers but Buick should be ashamed of the prices they charge customers for their services. The public have treated you nice and put your cars on the road. Give us a break. G be ashamed of the prices they charge customers for their services. The public have treated you nice and put your cars on the road. Give us a break. Greed is ugly. More

Excellent customer service. Josh was key in our decision to purchase our Envision. We were treated very well thru out the purchase process. Will recommend this dealership to fam Josh was key in our decision to purchase our Envision. We were treated very well thru out the purchase process. Will recommend this dealership to family and friends. More

My service manager was friendly and professional. He made me feel welcome and comfortable and he was very efficient managing all my vehicle issues. He made me feel welcome and comfortable and he was very efficient managing all my vehicle issues. More

Nothing extra to say from last visit. I cleared my vehicle again of personal items. ever since my black shades were stolen. The wait time was expected. I experienced a decent auto serv I cleared my vehicle again of personal items. ever since my black shades were stolen. The wait time was expected. I experienced a decent auto service, although I didn’t see the actual work done. I’m good. More

Rivertown has always serviced my vehicle since day one. Always professional service writer’s especially Michael Clarke Always professional service writer’s especially Michael Clarke More

Great employees that very knowledgeable and friendly. The service team does a great job of explaining how to best maintain your Buick. The Service is fast and reasonably priced. The service team does a great job of explaining how to best maintain your Buick. The Service is fast and reasonably priced. More