Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Rivertown Buick-GMC

Columbus, GA

Overview
Reviews
Vehicles
4.6
266 Reviews
Call Dealership (706) 327-1224

1661 Whittlesey Rd

Columbus, GA

31904

Directions

By Type

Showing 266 reviews

December 01, 2023

Wait for service is too long. Had appointment at 10:09 was done at 2:15 More

by JoJo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Dec 02, 2023 -

Rivertown Buick-GMC responded

Thank you for your feedback. I'm sorry to hear that your experience with our service was unsatisfactory. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Robert Geary General Manager (706) 405-4687 rgeary@RivertownAutomall.com

November 29, 2023

Service writer Stewart Was absolutely amazing. He kept me advised and up-to-date every step of the way I can’t thank him enough. More

by jeffwbennett01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stewart Freyber, Digital AirStrike
Report | Print
Nov 30, 2023 -

Rivertown Buick-GMC responded

Jeff, we sincerely appreciate your kind feedback about Stewart. Each employee is a valued member of the Rivertown Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Rivertown Buick GMC Team

November 27, 2023

This was my first experience with the service department and was very pleased. Definitely will return for all future needs. More

by chuck.schlumbrecht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 29, 2023 -

Rivertown Buick-GMC responded

Chuck, thank you for your kind words. We feel our service department is what makes Rivertown Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Rivertown Buick GMC Team

November 27, 2023

Saved me money today that’s an A+ in my book I’ve been getting my truck serviced there since 2008 when I first bought it More

by Clarence Acosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 29, 2023 -

Rivertown Buick-GMC responded

Thank you so much for your review, Clarence! Happy customers are our goal and our mission at Rivertown Buick GMC, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Rivertown Buick GMC Team

November 24, 2023

Appreciate all the support and assistance provided my Jamie and the Service Department! True professionals. Thanks for taking care of my vehicle. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David "Jamie" Stitcher
Report | Print
Nov 27, 2023 -

Rivertown Buick-GMC responded

Kevin, thank you for taking the time to share your feedback. Each employee is a valued member of the Rivertown Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Rivertown Buick GMC Team

November 22, 2023

Excellent service. Very professional customer care and my truck drives smoothly after being serviced. Thank you More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 22, 2023 -

Rivertown Buick-GMC responded

Dee, Thank you for your review! We're glad to hear that you had a positive experience with our service team and that your truck is running smoothly. Please let us know if you have any questions about the work that was done. Sincerely, The Rivertown Buick GMC Team

Nov 23, 2023 -

Rivertown Buick-GMC responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 17, 2023

The advisor kept me up on what was going on. Very polite and informative. Very happy with service. More

by jjpvulcan500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 20, 2023 -

Rivertown Buick-GMC responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Rivertown Buick GMC. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Rivertown Buick GMC Team

November 16, 2023

I received excellent customer service and was. Informed about each phase of the process during my visit. More

by ruabuster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 17, 2023 -

Rivertown Buick-GMC responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Rivertown Buick GMC Team

November 10, 2023

Greg was great… but now I have two lights on and some of my gas is gone… brought it in on a full tank More

by tini.wilson
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Greg gets 5 stars
Report | Print
Nov 10, 2023 -

Rivertown Buick-GMC responded

Thank you for your feedback about having two lights on and some of your gas being gone because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Robert Geary, General Manager rgeary@RivertownAutomall.com

Nov 10, 2023 -

tini.wilson responded

https://g.co/kgs/gZAv93

November 09, 2023

Everyone is always friendly and available to help you or guide you to correct area. More

by Pgc55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg McCart, Digital AirStrike
Report | Print
Nov 09, 2023 -

Pgc55 responded

Greg is always so helpful. I am a widow and when my new car's oil life showed 16%, I knew I needed to get it looked at. Made appt and Greg got it taken care of. I feel so much better knowing my car is ok. Thank you Greg for doing what you do for after the sale. Rivertown is blessed to have you.

Nov 09, 2023 -

Rivertown Buick-GMC responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

1
...
17
18
19
...
27