Rivertown Buick-GMC

Hello, My vehicle was ready over 1. 5 hours and I was still not notified. Somehow rivertown had my wife’s contact information and was notifying her phone/email to notify it was ready. Sh 5 hours and I was still not notified. Somehow rivertown had my wife’s contact information and was notifying her phone/email to notify it was ready. She was sick at home and unable to answer her phone. Meanwhile, the same representative (Stephen, service advisor) that took my vehicle back walked in and out of the waiting area 3 times to notify others their car was ready. He also did not verify my contact information at arrival. This is unacceptable and not good customer service. Finally, my wife called to let me know she had been getting a few texts notifying her it was ready but she was sick and did not see them. This is unacceptable as the representative was in and out of the lobby the whole time notifying others their vehicle was ready. More

Dealership always takes care of my vehicle! Notifications are sent to my phone on my appointment, During the appointment & when completed even sent a link from technician. Notifications are sent to my phone on my appointment, During the appointment & when completed even sent a link from technician. More

Great customer service, professional staffing, and flexible with scheduling. Will refer Rivertown to any person. flexible with scheduling. Will refer Rivertown to any person. More

Thank you for very good job iam looking forward to my next visit have good day next visit have good day More

I went to have my oil changed and tires rotated. They did a exceptional job! They did a exceptional job! More

Top of the line! Outstanding service department! Stewart was great in assisting me the last couple of days. Outstanding service department! Stewart was great in assisting me the last couple of days. More

Took time to schedule an appointment for 12:00 for oil change, arrived early, ended up leaving at 3:30 with no service at all. Why do I even take time to call and make an appointment? Took car to another change, arrived early, ended up leaving at 3:30 with no service at all. Why do I even take time to call and make an appointment? Took car to another location and was in and out within 30 minutes. More

Mr Greg always keep me updated on my car service Great great customer service good great customer service good More

They are very slow! !! Be prepared to wait a long time even with an appointment !! Be prepared to wait a long time even with an appointment More

It was the day after Christmas with minimal staff. I was there for routine oil change and tire rotation. Thank you for getting me out in about 2 hours even with your constant, busy day. I was there for routine oil change and tire rotation. Thank you for getting me out in about 2 hours even with your constant, busy day. More