Rivertown Buick-GMC

It's a good service department. I know the service managers by name so that makes you feel comfortable with the work that is being done. I know the service managers by name so that makes you feel comfortable with the work that is being done. More

My appointment was set for 1030 am. I arrived 15 minutes early and the line to service was backed out to the street. I went in and informed them I had an appointment. Was told it may ta I arrived 15 minutes early and the line to service was backed out to the street. I went in and informed them I had an appointment. Was told it may take a little while, like up to two hours for it to get done. Well two hours later my vehicle had only made it into the drop off bay. It still hadn’t been pulled into the actual service bay! So a total of 4 hours later I go walking around and see the car pull out of the actual mechanics bay. I go back in and walk around the waiting area for another 15 minutes or so waiting to see if I get told my vehicle is done! Now I’m in a serious time crunch with having to pick my child up from school all the way on the other side of the city. So I go tell them my car looks done. The ring it up and tell me they still haven’t got the notes from the mechanic in yet but will text me the report when they get it. I pay and out the door I go. My disappointment is the fact that for an oil change and tire rotation which is no more than a 30-45 minute job max I waited 4 hours! Why give me a appointment time if you can’t stick with it??? Then I get the report and you want 100 buck for 2 wiper blades up front, 65 for a little wiper blade for rear of vehicle, 50 bucks for a air filter for engine! Are you serious these are far cheaper things someone can pick up quick and easy at a parts store for hardly anything and swap out in minutes, literally! Now this placed messed my truck up so I haven’t brought it back since. This however was my wife’s vehicle and she needed it taken care of asap so was stuck with this place! Point is there are several other place around I can and will be going to in the future! I don’t blame the service advisor for this visit, he was the only person there I saw consistently today. Guess everyone else took day off. For those looking to get work done here be aware it may take a long time and they may damage your ride! More

Service department is always easy to deal with. Greg and Steve are very helpful and make sure we are taken care of when getting my vehicles serviced. Greg and Steve are very helpful and make sure we are taken care of when getting my vehicles serviced. More

Great service and repair- always. Good communication with photos on tepair needed .Dependable and friendly Good communication with photos on tepair needed .Dependable and friendly More

Great customer service as usual and honest assessment on our vehicle condition and required repairs. our vehicle condition and required repairs. More

Outstanding ok great fast ontime polite satisfaction caring helpful excellent customer service cursory assistance assist caring helpful excellent customer service cursory assistance assist More

Great customer service at the service department. Honest and thorough in communication. My only critique in my limit interactions thus far, is that the mechanics troubleshot issues in piecemeal, whic Honest and thorough in communication. My only critique in my limit interactions thus far, is that the mechanics troubleshot issues in piecemeal, which meant the 3x repairs I needed where presented in sequence and not all at once. More

Service rep, Greg McCart, was very helpful and professional. Warranty work performed to my satisfaction. professional. Warranty work performed to my satisfaction. More

The waiting area top notch I give it 10 rest room clean great atmosphere. The snack, coffee and popcorn machine service from your hostess is awesome. The service writer showed team work a different one ch great atmosphere. The snack, coffee and popcorn machine service from your hostess is awesome. The service writer showed team work a different one checked me out that's the way to do it. The sales department went beyond the call of duty to get my touch up paint I ordered it was back ordered but he was able to get from the parts department Thanks More

Service Advisor was knowledgeable, did advise me it would be a longer wait than anticipated in case I did not wish to wait. Appreciated Service Advisor alerting me about that be a longer wait than anticipated in case I did not wish to wait. Appreciated Service Advisor alerting me about that More