Rivertown Buick-GMC
Columbus, GA
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My appointment was at 4:30. I was called and told to come in early because they would take me right in. I arrived at 11:30 and 3 1/2 hours later, my oil change is complete. When I was called and told to come in early because they would take me right in. I arrived at 11:30 and 3 1/2 hours later, my oil change is complete. When asked if my tires were rotated, they weren't. So I waited another 30 minutes. What is the point of having an appointment if you have to wait so long? An oil change and tire rotation should not take 4 hours. More
Appointments mean nothing, left waiting for hours for normal service and think they forgot I was there waiting, they started closing the garage doors and I went over to check on the car and they looked s normal service and think they forgot I was there waiting, they started closing the garage doors and I went over to check on the car and they looked startled. This service department has repeatedly taken several hours to do routine oil change and tire rotation. We actually had we’re expecting the 60,000 service but they did not provide that even though we were at 62,000 miles. Very poor service and scheduling. More
Took a meeting in the middle of the day delaying service I was not alerted for at least 45 minutes that my vehicle was done I had to go ask for the keys and they didn’t even know it was done. No ine updated I was not alerted for at least 45 minutes that my vehicle was done I had to go ask for the keys and they didn’t even know it was done. No ine updated us throughout the entire visit we were barely spoken to More
Always been a great experience whenever I have taken my Yukon to them. Yes, I purchased the vehicle there so I may be bias. Expensive but never have any complaints of service or products. I highly recommen Yukon to them. Yes, I purchased the vehicle there so I may be bias. Expensive but never have any complaints of service or products. I highly recommend this service and dealership. More
They scheduled me promptly. Tge service was great. The facility offered decent refreshments in a beautiful building. I did not purchase here but treated me as if I were family. Tge service was great. The facility offered decent refreshments in a beautiful building. I did not purchase here but treated me as if I were family. More