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Rivertown Buick-GMC

Columbus, GA

4.6
319 Reviews

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 319 reviews

February 19, 2025

Great people in service especially Michael and Jamie. Need to be able to drop in if necessary not schedule appt. Also courtesy shuttle needs to come back not necessarily Lyft. More

by Regina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Feb 19, 2025 -

Rivertown Buick-GMC responded

Thank you, Regina, for sharing your experience with us! We appreciate your kind words about our service team, especially Michael and Jamie. Your feedback regarding the drop-in service and the courtesy shuttle is important, and we will certainly take it into consideration to enhance our customer experience at Rivertown Buick GMC. If there's anything else you'd like to discuss, please feel free to reach out. We look forward to serving you again! Sincerely, The Rivertown Buick GMC Team

February 18, 2025

It took a few weeks to finally settle on a used car that fit my needs and my budget. Darius helped me from day one and continued to work on finding a car for me even after I gave up on them. Darius was the More

by amandab707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius
Feb 19, 2025 -

Rivertown Buick-GMC responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Darius and are thrilled to hear that he provided you with such excellent service during your car shopping journey. At Rivertown Buick GMC, we strive to make the car buying process as smooth as possible, and it's great to know that Darius exceeded your expectations. We look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

February 15, 2025

Repairs are extremely expensive, I paid $99. 95 for an inspection and on a previous occasion they were charging me for a tire rotation on brand new tires More

by Njosea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Feb 19, 2025 -

Rivertown Buick-GMC responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to the cost of your service repairs. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Robert C. Geary, MBA General Manager Rivertown GMC rgeary@group1auto.com 706.780.4306

February 11, 2025

Professional service with a friendly smile Attentive to any concerns Addressed unknown issue/recall Clean and comfortable waiting area More

by Wsentmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Feb 12, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We're thrilled to hear that you experienced professional service with a friendly smile at Rivertown Buick GMC. It's great to know that our team was attentive to your concerns and addressed any issues promptly. We take pride in maintaining a clean and comfortable waiting area for our customers. We look forward to welcoming you back for your next visit! Sincerely, The Rivertown Buick GMC Team

February 11, 2025

The Customer Service at Rivertown GMC was above Board. They kept me well informed, asked me if I had any questions and made sure I had a good understanding of what was going on. Thank you Rivertown GMC! More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Feb 12, 2025 -

Rivertown Buick-GMC responded

Thank you, Charles! We're thrilled to hear that you had a great experience with our customer service at Rivertown Buick GMC. Our team aims to keep our customers informed and comfortable throughout the process, and it's wonderful to know we achieved that for you. We appreciate your feedback and look forward to seeing you again! Sincerely, The Rivertown Buick GMC Team

February 10, 2025

My experience was terrible! Waited several hours for an oil change with tire rotation. Also had air filters changed which they charged $45 total for labor! A filter doesn’t take More

by martyb7274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Feb 13, 2025 -

Rivertown Buick-GMC responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service visit with us. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Robert Geary General Manager Rivertown GMC (706) 780-4306 rgeary@Group1Auto.com

February 09, 2025

Communions great with Service Advisor always recommens items that need attention and you have option to approve or deny and normally approve 99% of time. More

by epb31808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Feb 10, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our service advisor at Rivertown Buick GMC. It's great to hear that you find their recommendations helpful and that you enjoy the option to approve the necessary services. We value your trust and look forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

Feb 12, 2025 -

Rivertown Buick-GMC responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

February 07, 2025

I had an appointment at a different location and didn’t realize it until I started talking with Ms Keisha and she said that we will take care of you right here. She done exactly what she promised and that More

by jpittman19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Feb 08, 2025 -

Rivertown Buick-GMC responded

Thank you, John! We're thrilled to hear about your positive experience with Ms. Keisha at Rivertown Buick GMC. Our team is dedicated to providing excellent service, and it’s great to know she made your day. We look forward to seeing you again soon! Sincerely, The Rivertown Buick GMC Team

February 06, 2025

We’ll taking care of great service lady answered all my questions with quickness very nice More

by Travis Bridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keshia
Feb 06, 2025 -

Rivertown Buick-GMC responded

Thank you for your feedback, Travis! We appreciate your kind words about the service you received at Rivertown Buick GMC. It's great to hear that our team was able to assist you promptly and with a friendly attitude. If you have any further questions or need assistance in the future, feel free to reach out to us. We look forward to seeing you again! Sincerely, The Rivertown Buick GMC Team

Feb 10, 2025 -

Rivertown Buick-GMC responded

Hello Travis, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 06, 2025

Easy online appointment scheduling of service of vehicle. Service technician is friendly and courteous. Constant contact during service through text. More

by rickmesser30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenshia, Digital AirStrike
Feb 07, 2025 -

Rivertown Buick-GMC responded

Thank you for your wonderful review, Rick! We're glad to hear that you found our online appointment scheduling easy and that our service technician provided friendly and courteous assistance. We believe in keeping our customers informed, so it's great to know that our text updates made a positive impact during your service. We appreciate your feedback and look forward to serving you again at Rivertown Buick GMC! Sincerely, The Rivertown Buick GMC Team

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