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Riverside Volkswagen

Riverside, CA

4.8
153 Reviews
Call Dealership (951) 509-2100

8330 Indiana Ave.

Riverside, CA

92504

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153 Reviews of Riverside Volkswagen

November 28, 2023

Check Engine light was on. Took it in, first guy tried to discourage me to not leave, said they were very busy. Same thing when I spoke to service rep. I got my service report, More

by subiasandra6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Lopez, unknown person taking car
Report | Print
Dec 01, 2023 -

Riverside Volkswagen responded

Sandra, the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

November 17, 2023

Used dealership for years with multiple cars. Good service and honest. Would recommend to all VW owners. More

by Falu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Nov 21, 2023 -

Riverside Volkswagen responded

Falu, thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and truly value your business. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

September 29, 2023

Management and staff are extremely knowledgeable and friendly. Not pushy and takes care of their customers needs to provide the best vehicle to fit their budget. Highly recommend Riverside VW. More

by Khoa Nguyen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Block and Finance Manager Ray Porrero
Report | Print
Oct 03, 2023 -

Riverside Volkswagen responded

Khoa, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

September 05, 2023

Excellent communication. Polite, friendly and direct. The staff is very quick to check applications. The service is the best I have encountered. More

by supereno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hakeem
Report | Print
Sep 08, 2023 -

Riverside Volkswagen responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

August 10, 2023

Very friendly and good customer service. It was my first time taking my car and was pleased definitely going back More

by Imayjul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talessa
Report | Print
Aug 15, 2023 -

Riverside Volkswagen responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. I hope that we can have the opportunity to work with you again soon. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

August 08, 2023

Just purchased our third VW from Raymond Block at Riverside Volkswagen. He got us a great deal, made sure we got the exact car we wanted. We did everything over the phone, and went to the dealership More

by amjlguzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Block
Report | Print
Aug 11, 2023 -

Riverside Volkswagen responded

It was a pleasure to read about your third car-buying experience at Riverside Volkswagen. Congratulations on your new car! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Raymond provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

July 28, 2023

Good service department. Thanks for all your help finding all the best deals without having to ask for them More

by Lenard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor
Report | Print
Aug 01, 2023 -

Riverside Volkswagen responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

July 01, 2023

They are a Great Dealer they do amazing work, highly recommended them to service your vehicle More

by juventusx17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Arredondo
Report | Print
Jul 06, 2023 -

Riverside Volkswagen responded

We cannot thank you enough for your wonderful review of Riverside Volkswagen and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

May 08, 2023

Im from out of town, I came in for an aircon issue. They were able to fix it. Very nice helpful people More

by Adi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose P
Report | Print
May 12, 2023 -

Riverside Volkswagen responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

March 23, 2023

It was fast and very good attention ,they look at my car everything I need thank you. More

by Luz Uribe
Recommend Dealer
Yes
Employees Worked With
Jose Preciado.
Report | Print
Mar 28, 2023 -

Riverside Volkswagen responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and I'm glad we achieved that. Once again, I appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

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