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Riverside Toyota

Rome, GA

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672 Reviews

131 Highway 411 SE

Rome, GA

30161

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Showing 672 reviews

November 09, 2018

Excellent Lady service provider Shay Wynn was very helpful. Answered questions I had. Explained service and filter change before checking out. Very nice. Lady More

by 27ALEIGHG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shay Wynn, Don Davis
November 09, 2018

OIl change and tire rotation on my Prius Riverside was efficient with servicing my prius and I was able to wait a short time while the work was done. The work was reviewed and i was out of th More

by gatormel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shae
November 08, 2018

Salesman worked hard to try to accomadate me. Tedd Long was the salesman that worked with me recently in my purchase of a 2019 Toyota Tacoma at Riverside Toyota in Rome Georgia. He worked hard try More

by CSMITH.CS795
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tedd Long
November 08, 2018

Ted was very knowledgeable and easy to work with. I enjoyed working with Ted Long and I would buy another car from Ted in the future. He took good care of me and his needs. More

by mattie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tedd Long
Nov 08, 2018 -

Riverside Toyota responded

We couldn’t be happier that Tedd provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Riverside Toyota team. We appreciate your business. All the best!

November 08, 2018

Informative and fair The staff was very good about explaining options in financing and warranties. As the paperwork was being signed, the necessity for each page was expla More

by SJONES1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Carroll
November 07, 2018

It was okay My air pressure light came on & that’s the reason I went up there. They put more oil & rotated my tires but didn’t do anything about the light & didn More

by SAVANNAH35826
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I’m not sure of the people’s names
Nov 07, 2018 -

Riverside Toyota responded

Thank you for the candid feedback on your experience with my staff at Riverside Toyota. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. Keep in mind, if you would like us to get this issue corrected, we will be happy to help. All the best!

November 06, 2018

Friendly staff and very organized. Staff very friendly and helpful. Very organized. We didn't have an appointment, but Robert worked us into the schedule with no problem..We were very More

by JAABUCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 07, 2018 -

Riverside Toyota responded

Hearing that you had a “Very Organized” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Riverside Toyota in Rome, we wish you many happy miles in your vehicle. We look forward to serving you for many years to come!

November 06, 2018

Excellent service Riverside Toyota is the best place I’ve ever been too! They will work hard to get you in the vehicle that you want. Thanks riverside Toyota More

by J_KNIGHT_73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam McFadden
Nov 07, 2018 -

Riverside Toyota responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Riverside Toyota with only the best there is to offer. It’s so nice to hear that Pam helped to make your experience such a positive one. Thank you for your business.

November 05, 2018

1st Service on 2 New Toyotas Scheduled my 6 month/5000 mile appointment for both vehicles over the phone. Vehicles were taken back as soon as we arrived. My wife and I waited in t More

by KECHILDRE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
SHAY
Nov 05, 2018 -

Riverside Toyota responded

Thank you so much for sharing your experience with Riverside Toyota and Shay. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Thank you for your business!

November 05, 2018

General service and oil change! Service had me in and out! It is such a hassle when you have to wait a king time. I enjoy doing business with rome Toyota. More

by JLCSMILES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Davis
Nov 05, 2018 -

Riverside Toyota responded

On behalf us all of us at Riverside Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department. We will be sharing your feedback amongst our team.

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