Riverside Toyota

full checkup for the summer Going on long vacation. Needed complete evaluation, which I got. We now have 180,000 miles on my fourth Toyota product. The dealership is close which Going on long vacation. Needed complete evaluation, which I got. We now have 180,000 miles on my fourth Toyota product. The dealership is close which is handy... More

Shay! Shay is the best service person in Rome! She does what she says and follows up to be sure the job is done! My family loves her and we hope she is al Shay is the best service person in Rome! She does what she says and follows up to be sure the job is done! My family loves her and we hope she is always rewarded for her dedication! More

Unfortunate trend I hesitate writing this, but with my service visit yesterday, candid feedback is in order to possibly help other customers. Since purchasing my C I hesitate writing this, but with my service visit yesterday, candid feedback is in order to possibly help other customers. Since purchasing my Camry in 2016, I decided to utilize the service department for routine maintenance instead of a trusted mechanic here in Cartersville. At first, everything worked well and I was able to get in and out in 20 minutes with little or no "...you need this $$$ part(s)" in addition to my oil change and tire rotation. This began to change significantly over the last 12 months with oil changes taking longer accompanied with a laundry list of expensive repairs needed (i.e. being told out of the blue I needed a new battery - $90 - when it was perfectly fine when I brought it in. That was eight months ago and the battery is still fine). Stuff like this is the #1 reason I bypassed dealer service and used an expert mechanic for my Asian cars. Back to the time factor. In December, it took over two hours for the oil change. To be fair, they just started taking appointments, so I understood the ramifications of not having one. For my visit this week, I played by the rules and set up an 11:45 AM oil change/tire rotation. I arrived and checked in early at 11:20 - no problem. at 12:40 PM, I began to sweat about a work call scheduled for 1:00 (thinking I would be out the door with an appointment). At 12:50 PM, I inquired about the status, and was told it was going to be a little longer. I started my call in the waiting room and left at 1:10 PM - almost two hours after arriving for my appointment. What's more, the tires were not rotated... thankfully. I thought that the goal of moving to an appointment-based schedule was to distribute workload, improve department efficiency, and minimize customer delays. This trend is most unfortunate and will result in future service visits with my mechanic. More

Excellent Service Great Customer Service: I made the appointment, they received my vehicle on time, performed the maintenance as expected, reviewed some opportunities w Great Customer Service: I made the appointment, they received my vehicle on time, performed the maintenance as expected, reviewed some opportunities with me, and completed the work with pure professionalism. Outstanding The waiting rooms with available coffee is also an asset. Thanks Shay. More

Warranty service I know that having a appointment for service helps, but that is not always possible. I was told that I had to have an appointment. When I bought the I know that having a appointment for service helps, but that is not always possible. I was told that I had to have an appointment. When I bought the car, I was told I wouldn’t. I work out of town and can’t say when I will be able to bring my car in. More

Great service; great dealership I have purchased several cars from Riverside Toyota since 1992 and have always been please. I get a good deal in the price and the service is always t I have purchased several cars from Riverside Toyota since 1992 and have always been please. I get a good deal in the price and the service is always top notch. A service tech talks to me before and after service and answers all my questions. . I highly recommend Riverside Toyota. More

Pam McFadden is awesome! We had the privilege of getting Pam as our outstanding salesperson when shopping for our 2018 Toyota Tacoma. She is very friendly and professional. We We had the privilege of getting Pam as our outstanding salesperson when shopping for our 2018 Toyota Tacoma. She is very friendly and professional. We will certainly ask for her when buying our next Toyota. More

Great Service Run by a Great Srevice Manager As always my car gets the best service possible in a timely fashion. The service department is run very well and it shows with the great results I get As always my car gets the best service possible in a timely fashion. The service department is run very well and it shows with the great results I get. More

Great Had great customer service, and I would highly recommend anyone who is interested in a Toyota to have a look. Nothing but a good review here. Had great customer service, and I would highly recommend anyone who is interested in a Toyota to have a look. Nothing but a good review here. More

Great, very courtesy and attentive, exceptional service All are very courtesy and attentive especially Shay Wynn, I have been a customer off and All are very courtesy and attentive especially Shay Wynn, I have been a customer off and on for 20 years, never had a problem with the service and questions answered s More