Riverside Toyota

Issues with implementation of appointment service. My first issue with Riverside Toyota Service Dpeartment was with their implementations of converting to only appointment based maintenance service. I My first issue with Riverside Toyota Service Dpeartment was with their implementations of converting to only appointment based maintenance service. I did know they were committed to only serviceing by appointment. I went in for a tire rotation May 19 - told I had to make an appointment. Attempted to make an appointment online and was unsuccessful- finally made appointment via phone. The appointment itself was satisfactory. Technician was polite and timely. But the idea of making an appointment for my next oil change this far in advance is ridiculous or an attempt by Riverside Toyota to make money from car owners that do not pay attention to miles driven. It is rare that the estimated miles are driven within the time frame given. As I told the technician, I will call and change my appointment as needed not “as estimated”. More

SALESMAN I HAD A GREAT EXPERIENCE AT RIVERSIDE. MY FIRST TIME THERE AND I BOUGHT A VEHICLE. MR. DAVIS WAS VERY KNOWLEDGEABLE ABOUT MY TRUCK GREAT PERSON SKILLS I HAD A GREAT EXPERIENCE AT RIVERSIDE. MY FIRST TIME THERE AND I BOUGHT A VEHICLE. MR. DAVIS WAS VERY KNOWLEDGEABLE ABOUT MY TRUCK GREAT PERSON SKILLS. I WOULD BUY FROM HIM AGAIN. More

Great service experience The quality of service was excellent, speed of service was fantastic. Staff was very friendly and helped make my appointment easy and quick. The a The quality of service was excellent, speed of service was fantastic. Staff was very friendly and helped make my appointment easy and quick. The amenities provided while i waited were very nice as well. More

Never before seen issue, but they went the extra mile. Had an issue with brake controller errors and warnings. Service dept replaced sensor as what the code reader directed. However, didn't solve the pro Had an issue with brake controller errors and warnings. Service dept replaced sensor as what the code reader directed. However, didn't solve the problem. I had purchased certified used and Riverside honored the warranties extended. They asked to keep the truck to dig deep and find the problem. I explained I worked out of town for 7 days straight. They gave me a loaner for the 7 days and was able to diagnose and fix the problem. Clyde (Service Manager) called me regularly and kept me informed of the progress. Many thanks for going the extra mile. More

wonderful I was so pleased with the service I received and Thad was an amazing young man. Everyone I came in contact with always said hello and asked if I neede I was so pleased with the service I received and Thad was an amazing young man. Everyone I came in contact with always said hello and asked if I needed anything. Thanks Riverside for my new red ride! More

Servicve on 2004 Toyota Tacoma We recently had a service job completed on our 2004 Tacoma - seals, water pump and timing belt. We were very pleased with the service we received - t We recently had a service job completed on our 2004 Tacoma - seals, water pump and timing belt. We were very pleased with the service we received - the price - and the time it took to complete the job. Clyde and Shay were very helpful in getting this service arranged and completed. More

Awesome Dealership My salesperson was Pam McFadden. She was awesome. I told her the vehicle I wanted and the color and options and she not only got this hard to find veh My salesperson was Pam McFadden. She was awesome. I told her the vehicle I wanted and the color and options and she not only got this hard to find vehicle, it even arrived early. Dealing with her and the staff at Riverside was great. They had everything ready and it was a painless ordeal. Thank you Riverside for making dreams come true without the hassle. More

Trusted salesperson Don Davis is very knowledgeable and was able to help me find the right vehicle for me . I never felt pressured and he followed up with a phone call i Don Davis is very knowledgeable and was able to help me find the right vehicle for me . I never felt pressured and he followed up with a phone call in a few days to see if I had any questions. More

Camry Service Recent service of my Toyota Camry was my first one done by appointment. Seemed to go well. My service agent was Shay, who did an excellent job as usua Recent service of my Toyota Camry was my first one done by appointment. Seemed to go well. My service agent was Shay, who did an excellent job as usual.. My only complaint is that I received about 6 emails regarding this one visit...too many. More

First Service I found Riverside Toyota to have a polite, efficient staff with a quiet, clean, and comfortable waiting area. Service was completed quickly. I’m very I found Riverside Toyota to have a polite, efficient staff with a quiet, clean, and comfortable waiting area. Service was completed quickly. I’m very pleased with my vehicle and service I’ve received thus far. More