Riverside Toyota

Customer Service at it BEST! First time getting my new Toyota serviced! Shay is awesome and everyone there is so helpful! This is the way customer service should be handled! First time getting my new Toyota serviced! Shay is awesome and everyone there is so helpful! This is the way customer service should be handled! More

excellent experience with Pam McFadden was excellent it was a pleasure to work on buying the RAV4 LE she was very helpful and pleasing also Shay Wynn is excell experience with Pam McFadden was excellent it was a pleasure to work on buying the RAV4 LE she was very helpful and pleasing also Shay Wynn is excellent in the service department. More

Prompt and courteous service I bought my Tacoma 3 years ago and have had it exclusively serviced by Riverside Toyota. Service has been very satisfactory. All the techs and office I bought my Tacoma 3 years ago and have had it exclusively serviced by Riverside Toyota. Service has been very satisfactory. All the techs and office personnel have been helpful and courteous. More

transparency in pricing quote Above I was asked if I would recommend this dealership with the options of yes or no. I checked yes so as to be able to submit this review. I liked Above I was asked if I would recommend this dealership with the options of yes or no. I checked yes so as to be able to submit this review. I liked the salesman who I dealt with and I have had good service from their service department, but before I would recommend Riverside, I would make a potential buyer aware of the review that follows. In May of 2017 I had an unpleasant car buying experience at Riverside Toyota in Rome, Ga. The car I purchased was recently in an accident, resulting in a total loss, thus requiring a replacement. Due to my 2017 experience, Riverside was not our first choice of a dealership this time around. After not being able to find what I considered a very good price on the car I wanted at other dealerships and due to the proximity of Riverside to my home, I returned to Riverside to see if they had in stock or could locate the exact car I was looking for and if they could sell it at a certain "drive out the door price" whether I paid cash for the vehicle or financed it.. I communicated this to Heather Smith, one of Riverside's Sales Managers, during a morning phone call. Riverside did not have the vehicle in stock, but two hours later Ms. Smith found a vehicle and emailed me an "out the door price quote sheet and a spec sheet on the vehicle she located. The out the door price was close to my price and after further non productive negotiations, I decided to accept Riverside's "out the door price". At the time of purchase Toyota was offering special financing of 1.9% APR with a $500 bonus to the buyer that had to be applied toward the purchase price. I planned to take Riverside's "out the door price" apply the $500 bonus and finance through Toyota @ 1.9%. When I went to the dealership to put down a deposit, while the vehicle was being delivered to Riverside, I was told that if I used the Toyota 1.9% financing that the "out the door price" on the "Quote Sheet"would increase by $1250. (Technically the $1250 was part of the "customer discount" on the quote sheet) Once the $1250 was added, then the $500 bonus would be deducted and that would be the "new out the door price" that could be financed at 1.9%. (a $750 net increase in price) Although Ms. Smith says she remembers mentioning this to me verbally during a phone call, I considered the WRITTEN QUOTE OF THE "OUT THE DOOR PRICE" TO BE THE "OUT THE DOOR PRICE'. This was true as long as you did not use Toyota 1.9% financing. The written price quote was not truly transparent as it did not say anything about the above. I do not think this was intentional on the part of Riverside, but that it was just common knowledge of anyone working in sales and the idea of noting it in writing on an emailed quote sheet, so as to be truly transparent, was just overlooked. It would have been so simple to include a statement on the quote sheet, even if handwritten, noting that the quoted price was not valid if Toyota financing was used. Bottom line I bought the car and financed through a credit union but over the life of the loan, I will pay approximately $1300. more overall than I would have if I had been able to use the Toyota financing at Riverside's "out the door price" on their quote sheet. If you go to Riverside for a vehicle, I would recommend asking for Greg Flowers. He is the salesman who walked me through the actual purchase. He was extremely knowledgeable about the vehicle I purchased and he remained way past the dealership's closing time to answer questions I had about the vehicle before I departed. Also Greg was not involved in the pricing issue mentioned above. More

Missing log nut on steer tire I never received an email back from my customer rep Pete I emailed him early this morning about my lug nut missing on my wheel. I won’t be coming back I never received an email back from my customer rep Pete I emailed him early this morning about my lug nut missing on my wheel. I won’t be coming back. More

2009 Scion sounded like a Tractor Trailer. At Riverside Toyota in Rome, Ga. I would highly recommend their Service. The lady named Shea took great care of us while our car was in the shop. S At Riverside Toyota in Rome, Ga. I would highly recommend their Service. The lady named Shea took great care of us while our car was in the shop. So I would like to give a shout out to especially Shea and to Her manager Clyde for making us comfortable in an unpleasant situation!!!!! Thank you guys for your hard work on trying to figure out the problem with our Scion. More

Always an alsome experience The people are so helpful, they treat you like family,service center is alsome, thank you Shay Wynn, you always take good care of me and my car. I w The people are so helpful, they treat you like family,service center is alsome, thank you Shay Wynn, you always take good care of me and my car. I will onely buy from Riverside Toyota, More

Great service!! Not a long wait. Attentive to filters that needed replacement. Shay even scheduled my next service for me. Overall very good experience and will conti Not a long wait. Attentive to filters that needed replacement. Shay even scheduled my next service for me. Overall very good experience and will continue my Toyota service there. More

Repeat Customer For A Reason I would recommend this dealership to anyone in the market for a new or used vehicle. Tedd Long is my salesman and he is absolutely amazing. Tedd's att I would recommend this dealership to anyone in the market for a new or used vehicle. Tedd Long is my salesman and he is absolutely amazing. Tedd's attention to detail is top notch. I have dealt with many car dealerships in the past and also many salesmen. Tedd makes it worth my while to deal with Riverside Toyota in Rome, GA. He is very sincere and really cares about his customers! You don't always find that at all dealerships. I have dealt with Tedd Long on several occasions now and he is THE best salesman around in my opinion! Make sure you ask for him if you're in the market for a new vehicle! I can't say enough nice things about him and Riverside Toyota as a whole. The service department is amazing too! More

Great place I love the fact that salesmen didn't follow me around. I was left alone to look. When I wanted to see the cars I found the best guy there to help me I love the fact that salesmen didn't follow me around. I was left alone to look. When I wanted to see the cars I found the best guy there to help me. His name was Don Davis. I've never seen a salesman as caring or as attentive to detail. He made sure we were comfortable and understood all about out C-HR. I've told everybody about my experience with Riverside Rome and Don Davis. It was the easiest car buying experience I have ever had. More