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Riverside Toyota

Rome, GA

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672 Reviews

131 Highway 411 SE

Rome, GA

30161

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Showing 672 reviews

August 28, 2018

Purchase Review Great dealership. Clean, comfortable, and very inviting. Aimee, our saleslady was amazing. However, they were a little short staffed, and it took a lo More

by Axiom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aimee Bourne
August 27, 2018

All staff were very helpful and made my purchase smooth! I was very impressed with Riverside Toyota! The salespeople were not at all pushy, but very helpful! They agreed to fix the scratches on the vehicle d More

by KELSEYHARRELL02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Bowen, Greg Flowers
August 27, 2018

Service I tried to book an appointment for my two vehicles, the lady at the service department could not find my vehicles under the correct name or phone numb More

by HAIDERKHAN.BUSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Karen Orellana
Sep 19, 2018 -

Riverside Toyota responded

Hello Buss, Thank you for the candid feedback on your experience with my staff at Riverside Toyota. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. I know the system we use requires VIN numbers to identify vehicle owners. If you can see your way to giving us another chance, please call 706.291.2886 Ext 8098. Thank you. Respectfully, Kathy O.

August 27, 2018

Great staff!! The staff is always so helpful when I need my car serviced! Always a great experience!! Clyde you are the man! Riverside toyota for all my service nee More

by dahowe86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde, Pete
August 26, 2018

Very caring Highlander needed a replacement rack and pinion box after 240k. Work done right the first time and quickly. Shea has been looking after both Highlande More

by Jon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shea Wynn
August 25, 2018

Wonderful crew of service techs. I frequently travel long distances out of state alone, for family illness. Knowing my Highlander has been serviced by Riverside gives me a l More

by psl1657
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shay, Pete, and all the service crew.
August 24, 2018

Service I go on a regular basis to have my car serviced, And Shea gets right on it!!!! She is a fantastic Service Rep. She is always ready to help and alwa More

by Elainesk8s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shea, Tedd Long
August 23, 2018

Quick, thorough, and courteous service Riverside has consistently provided quick and courteous service. I rarely need to service my Toyota, but when I do, both the folks on the phone sched More

by phall1990
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny from service department
August 22, 2018

Fast, reliable service They took me in promptly and work was completed quickly and correctly. Service rep was very friendly and able to fix problem with phone setup. More

by PATHOWELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Name not known
August 22, 2018

Easy Buying Experience Knew what I was looking for but wanted information on options of vehicle. My Salesperson, Luke, was very knowledgeable and answered all my random qu More

by Amelia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Wood
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