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Riverside Toyota

Rome, GA

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672 Reviews

131 Highway 411 SE

Rome, GA

30161

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Showing 672 reviews

September 20, 2018

Took too long! Had an appointment to get my oil changed at 10:30. Got there around 10:10. Left at 11:57 or so. That is entirely too long for an oil change. More

by PROMONARCH
Recommend Dealer
No
Employees Worked With
Luke Wood
September 20, 2018

lengthy wait Had an appt. Was there an hour and forty five minutes for oil change other people waiting talked about how long they had been there. More

by TSTEPPZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
didn't get there name
Sep 21, 2018 -

Riverside Toyota responded

Hello TSEPPZ, On behalf of the service team here at Riverside Toyota, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the wait time is understandable and your experience is unacceptable. We are striving to improve wait times in all areas. Thank you for your business. Respectfully, Clyde S.

September 19, 2018

Amazing Fast and reliable! My dealership representatives were amazing and had me in and out in very little time. I called ahead and told them what I wanted an More

by JEREMYDEATON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan, Pam McFadden
Sep 19, 2018 -

Riverside Toyota responded

Hello Jeremy, Congratulations on your new 2018 Toyota Tacoma! Thank you for taking the time to write about your experience. It is wonderful to hear that Pam and Ryan were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, Jeff S.

Sep 19, 2018 -

Riverside Toyota responded

Hello Jeremy, Congratulations on your new 2018 Toyota Tacoma! Thank you for taking the time to write about your experience. It is wonderful to hear that Pam and Ryan were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, Jeff S.

September 19, 2018

Great experience The process was so easy and their service was excellent. No pressure and willing to work with the customer will bring me back for the next vehicle eve More

by DWEATHERS0327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Carroll
Sep 21, 2018 -

Riverside Toyota responded

Hearing that you had “an excellent” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Riverside Toyota in Rome, GA, we wish you many happy miles in your new vehicle. We look forward to serving you for many years to come! Respectfully, Jeff S.

September 18, 2018

New Car Purchase Our salesman always goes above and beyond to get us what we want. He also calls to check on us from time to time. This makes our 6th Toyota purchase f More

by JWHACH1995
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tedd Long
Sep 19, 2018 -

Riverside Toyota responded

Hello JWHACH1995, Congratulations on your new Toyota! Thank you for being a part of the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Tedd knows how pleased you are with his service. Once again, THANK YOU and we sincerely hope you enjoy every single mile in your new Toyota! All the best! Sincerely, Jeff S.

Sep 19, 2018 -

Riverside Toyota responded

Hello JWHACH1995, Congratulations on your new Toyota! Thank you for being a part of the family. We strive for customer experiences like this, and could not be more pleased. We truly appreciate your business and hope to work with you for years to come. I will make sure that Tedd knows how pleased you are with his service. Once again, THANK YOU and we sincerely hope you enjoy every single mile in your new Toyota! All the best! Sincerely, Jeff S.

September 18, 2018

Very good and very nice sales person Enjoyed our experience and sales person was excellent . Good and clean dealer ship. Would recommend to buy car there. Amy was excellent in service a More

by AKJK1939
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aimee Bourne
Sep 19, 2018 -

Riverside Toyota responded

Hello AJK1939, We couldn’t be happier that Aimee provided you with a great car buying experience. She is a true asset and we are lucky to have her on the Riverside Toyota team. We hope you are enjoying your new vehicle, please come back to visit anytime! Your referral is most welcomed! Respectfully, Jeff S.

Sep 19, 2018 -

Riverside Toyota responded

Hello AJK1939, We couldn’t be happier that Aimee provided you with a great car buying experience. She is a true asset and we are lucky to have her on the Riverside Toyota team. We hope you are enjoying your new vehicle, please come back to visit anytime! Your referral is most welcomed! Respectfully, Jeff S.

September 18, 2018

Awesome Service Department Shay Wynn, our service advisor, is fantastic. She goes out of her to make sure all of our concerns are taken care of. This is our first Toyota, but More

by BEBERR
Recommend Dealer
Yes
Employees Worked With
Shay Wynn
Sep 19, 2018 -

Riverside Toyota responded

Hello BEBERR, Thank you for taking the time to share your comments and feelings about Shay. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! See you very soon! Sincerely, Clyde S.

Sep 19, 2018 -

Riverside Toyota responded

Hello BEBERR, Thank you for taking the time to share your comments and feelings about Shay. She is a valuable team member that goes above and beyond to meet our client’s needs, and we are so pleased that was your experience. It is truly rewarding to see your comments as they reflect a customer who takes the time to focus on the positive. Thank you very much for your feedback! See you very soon! Sincerely, Clyde S.

September 17, 2018

Great Service was great. Had to wait a while but they were very busy. Other than that all was good. The popcorn is always a special treat More

by jqellison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t remember the name of the person
Sep 19, 2018 -

Riverside Toyota responded

Hello jqellison, Thank you so much for your kind words! We are striving to reduce wait times in all areas. Your patience is most appreciated. All the best! Clyde S.

September 17, 2018

Scheduled, but still had to wait. Riverside decided a few months back that you needed to schedule an appointment for service. Since doing this my waits for my service to be completed More

by jerrycook13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shea
Sep 19, 2018 -

Riverside Toyota responded

Hello Jerry, Thank you for the candid feedback on your experience with my staff at Riverside Toyota. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. We are striving to reduce wait times in all areas. Thank you again! Respectfully, Clyde S.

September 17, 2018

Super Salesperson! Karen O was my salesperson and she was SO knowledgeable about the vehicle and spent a great deal of time training me on all the perks my vehicle offe More

by NANCYFNICHOLSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan, Karen Orellana
Sep 19, 2018 -

Riverside Toyota responded

Hello Nancy, We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Riverside Toyota with only the best there is to offer. It’s so nice to hear that Karen and Ryan helped to make your experience such a positive one. Enjoy your new Highlander! Respectfully, Jeff S.

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