Back

Riverside Toyota

Rome, GA

not yet
rated
672 Reviews

131 Highway 411 SE

Rome, GA

30161

Directions

By Type

Showing 672 reviews

October 16, 2018

Good work They doing good work always helps me I’m happy with business they give me right time service they call before day and remind me all ways thank you More

by SHRIJAY730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tedd Long, Aimee Bourne
Oct 17, 2018 -

Riverside Toyota responded

Thank you so much for sharing your experience with Riverside Toyota. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! All the best. See you again soon.

October 16, 2018

Oil change comments Found it ridiculous to have a 2 hour wait to have my oil change after having an appointment made 3 days prior to my appt. Barbara Carr More

by FAMILYOFCARRS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The only one I deal with is Pete in the service and he’s great. He was off the day I came in.
Oct 17, 2018 -

Riverside Toyota responded

Hello Barbara, Thank you for the candid feedback on your experience with my staff at Riverside Toyota. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. We are striving every day to lessen wait times. Thank you for your business.

October 16, 2018

Service Department Service Dept. has been doing a great job and very pleasant to work with, more than I can say about the Finance Dept. Never again will I purchase anoth More

by twilbanks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aimee Bourne
Oct 24, 2018 -

Riverside Toyota responded

Thank you for your positive service review. We do appreciate your service business. All the best!

October 15, 2018

Great people to deal with! I had a great buying experience with Riverside. Not one single complaint! And my salesperson Aimee was awesome! I would definitely consider buying fro More

by JOEYCBLALOCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aimee Bourne
Oct 25, 2018 -

Riverside Toyota responded

We would like to thank you for your recommendations and for this amazing review. Our team of professionals is dedicated to providing you and everyone else who visits Riverside Toyota with only the best there is to offer. It’s so nice to hear that Aimee helped to make your experience such a positive one. Thank you for your business. Hope to see you again soon.

October 15, 2018

Great service, I have had my 2015 Prius serviced here since buying it there. Shea is the best, always friendly and helpful. Prior to the Prius we always had our 2003 More

by ABLES08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shey
Oct 24, 2018 -

Riverside Toyota responded

On behalf us all of us at Riverside Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Shay. We will be sharing your feedback amongst our team. Look forward to seeing you soon!

October 12, 2018

Positive experience My husband has usually handled the “car stuff” but he was out of town and the brakes on the car needed to be relined before a trip next week, so I had More

by JMCGARRETT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jordan
Oct 24, 2018 -

Riverside Toyota responded

It’s great to hear that your visit with us earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for nicer feedback and thank you for taking the time to share it! Thank you for allowing us to help you. All the best!

October 12, 2018

service The service at Riverside is the best I've ever experienced! They are fast and efficient. I like you can schedule the service appointment in advance. More

by SUSAN09HOPKINS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know any names
Oct 24, 2018 -

Riverside Toyota responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s important for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we’re happy to hear that you agree! All the best!

October 12, 2018

service sent an email requesting an appointment for service of my Toyota Rav 4 , I never received a reply to my email in regards to setting up an appointment. More

by BHENDERSON0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Davis
October 12, 2018

Efficient..NO Told making appt for oil change would be more efficient. No.. Appt time 1pm done 2:35pm. Ridiculous. Seemed to not matter to them about my time bein More

by YANKEETWIN55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dylan
Oct 17, 2018 -

Riverside Toyota responded

Thank you for the candid feedback on your experience with my staff at Riverside Toyota. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. We are striving every day to lessen wait times. Thank you for your business.

October 11, 2018

2018 Tundra 4X4 TRD Off Road Limited purchase Went to Riverside Toyota in Rome, Georgia to look for a Tundra 4X4. Tedd Long greeted us and helped us find the perfect Tundra 4X4 in the exact color More

by DICONGO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tedd Long
Oct 12, 2018 -

Riverside Toyota responded

On behalf us all of us at Riverside Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Tedd. We will be sharing your feedback amongst our team. Enjoy your new Toyota Tundra and please come visit us again soon! Thank you for allowing us to earn your business!

...
14
...