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Riverside Toyota

Rome, GA

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672 Reviews

131 Highway 411 SE

Rome, GA

30161

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Showing 672 reviews

November 01, 2018

Very good service Very good location handy for me in the service center is very good knowledgeable people working there and I appreciate them very much finished my serv More

by WESTBROOKV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tedd Long, Don Davis, Thad Jolly, Greg Flowers, Aimee Bourne, Pam McFadden, Justin Carroll, Ryan Burk
Nov 02, 2018 -

Riverside Toyota responded

Thank you so much for sharing your experience with Riverside Toyota and our service staff. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback! Thank you for your business. All the best!

November 01, 2018

Totally unsatisfactory My oil change and tire rotation took an hour, forty-five minutes! What was the point of the advanced appointment requirement. During my oil change and More

by MARTINDUKE100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No one introduced themselves.
Nov 02, 2018 -

Riverside Toyota responded

Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments did not shine a positive light on our dealership, it is helpful to us in finding out where some of our weaknesses lie, whether in our personnel or our processes. We apologize for your experience and we appreciate your feedback. Unfortunately, Toyota requires our technicians to check your cabin air filter during service. The filter is accessed through the glove box area. Sometimes the techs are not able to place everything exactly as it was. Therefore, they are instructed to place items in the floor board below the glove box. We are striving to reduce wait times in all areas and have a meeting planned with all parties to address this issue. Once, again I'm sorry for the inconvenience. Wish you all the best. Clyde S.

November 01, 2018

what was done?? I have no idea what if anything was wrong or done? No information, in wrighting or verbally. Lack of communication with costumer. Thanks, Rebecca J More

by BEKJAR273
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shay
November 01, 2018

Very friendly. Very quick service I was met with a smile and was given prompt service. I had a short waiting period while my car was serviced. The young lady that took care of my car w More

by JONES1110
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shay Wynn
Nov 02, 2018 -

Riverside Toyota responded

Hearing that you had “a Very friendly. Very quick service” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Riverside Toyota in Rome, we wish you many happy miles in your Toyota. Thank you for the kind words about Shay as well. I will be sure to share this with her. We look forward to serving you for many years to come!

October 31, 2018

oil change and recalls and answered questions They were very friendly and was listening to everything i needed to say and assisted me on what i need and answering my questions.. I will definitely More

by KDULA30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny
Nov 01, 2018 -

Riverside Toyota responded

On behalf us all of us at Riverside Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service department. We will be sharing your feedback amongst our team. All the best!

October 31, 2018

Wonderful experience Tedd was awesome! He was very knowledgeable and friendly. I felt very welcomed here, great customer service. Would recommend Riverside and Tedd to any More

by PAIGELEVESQUE5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tedd Long
Nov 01, 2018 -

Riverside Toyota responded

Thank you so much for sharing your 5 STAR experience with Riverside Toyota and Tedd. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Tedd and the team will be thrilled to hear your feedback!

October 31, 2018

25,000 mile service - in and out in 30 minutes. They are Friendly and efficient! Riverside Toyota is a Great dealership with a great service department. More

by MFLYNN4KIRK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clyde and Shay
Nov 01, 2018 -

Riverside Toyota responded

Hearing that you had “a Friendly and efficient” experience is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing Riverside Toyota in Rome, we wish you many happy miles in your Toyota. We look forward to serving you for many years to come!

October 30, 2018

Hassle-free experience Luke helped us find a Toyota and get a great price. I will definitely come back. Thank you to everyone for your help and service. More

by ADAM1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Wood, Ryan Burk
Nov 01, 2018 -

Riverside Toyota responded

We couldn’t be happier that Luke and Ryan provided you with a great car buying experience. They are a true asset and we are lucky to have them on the Riverside Toyota team. We hope you are enjoying your new Toyota, please come back to visit anytime!

October 30, 2018

Excellent place to buy a car The dealership made my experience quick and easy..Biff sealed the deal that would cause me to recommend the dealership.. i gave 4 stars for my exper More

by AHTERAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biff, Justin Carroll
Nov 01, 2018 -

Riverside Toyota responded

On behalf us all of us at Riverside Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Justin. We will be sharing your feedback amongst our team. Thank you for your business!

October 30, 2018

New Vehicle Aimee Bourne, Pam McFadden and Don Davis are wonderful. They took the time to explain everything to me in detail. I will definitely recommend them t More

by LANIHILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Davis, Aimee Bourne, Pam McFadden
Nov 01, 2018 -

Riverside Toyota responded

Thank you so much for sharing your experience with Aimee, Don and Pam. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Aimee, Don, Pam and the team will be thrilled to hear your feedback! Thank you as well, for your recommendations to family and friends.

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