Riverside Nissan

I was a victim of 'the bait-and-switch scam' by this dealership. VANESSA SOTO, Internet Manager, is the #1 DECEITFUL and DISHONEST player. I did the online purchase order (06-28-2021) on a new 2020 S dealership. VANESSA SOTO, Internet Manager, is the #1 DECEITFUL and DISHONEST player. I did the online purchase order (06-28-2021) on a new 2020 Sentra advertised on their website. She called me a few times, and even a day prior to my appointment to make sure I was keeping my appointment. She even sent me an email 2 HOURS prior to my appointment to meet with Luis Alvarez, a different salesman from the originally assigned salesman IRVIN SOLIS. IRVIN SOLIS called me the day before my appointment. He assured me my Sentra would be ready for a test drive. He was supposed to assist with my purchase. IRVIN SOLIS didn't show up at all. No message and nowhere to be found. IRVIN SOLIS is the #2 DECEITFUL and DISHONEST player. And beware, he even FORGED my signature on the delivery confirmation form on a different Sentra which I purchase. I live 50 miles from the dealership. I planned very well my schedule that Saturday 07-03-2021. I was assured throughout the process of no surprise markups on my online purchase order and the availability of my choice 2020 Sentra. Upon showing on time to my appointment, 2020 SENTRA was sold last night! OH REALLY? I had to start from scratch. The dealership tried to sell me certified Sentras. It was so much wasted time. The brand new 2020 Sentra which I was supposed to purchase had a factory rebate, >$3,300 dealer discount, and came with all dealer installed accessories. I had to settle for a 2021 Sentra with no rebate and dealer discount that was bear minimum. Dealer accessories were removed to lower the total purchase price which was considerably still higher than my budget. If I live nearby I would have walked out. Please beware of the scam this dealership practices. VANESSA SOTO and IRVIN SOLIS may sound sincere and nice. They are hypocrites. This dealership is not the place to buy your vehicle. God knows who are sinners! More

Great friendly staff and great customer service. The dealership was nice and clean. Overall it was a great experience. I left super happy and satisfied ! dealership was nice and clean. Overall it was a great experience. I left super happy and satisfied ! More

Outstanding customer service, from each and every person we dealt with. We love our new car and will recommend this dealership to our friends/family. we dealt with. We love our new car and will recommend this dealership to our friends/family. More

Always great customer Service by nick mayne always has my car serviced by the time he saids and making sure I’m satisfied with my car service car serviced by the time he saids and making sure I’m satisfied with my car service More

Awesome service! Being able to see them work on my car was great cause I know my Hannah was being taken care of. Other Nissan shops had rude customer service. was great cause I know my Hannah was being taken care of. Other Nissan shops had rude customer service. More

Everything appears to be good thank you very much for helping me with my vehicle I have been coming to Nissan for the past year service is great helping me with my vehicle I have been coming to Nissan for the past year service is great More

I am always treated like a valued customer whenever I come into the dealership for my service. Chito and Guy do an amazing job keeping me updated with my vehicle! come into the dealership for my service. Chito and Guy do an amazing job keeping me updated with my vehicle! More

Excellent customer service! Always great communication when my car is being worked on. Highly recommend Riverside Nissan for all of your service needs and or dealership needs when my car is being worked on. Highly recommend Riverside Nissan for all of your service needs and or dealership needs More

The oil change and filter as well as the tire rotation went well. The car wash was broken so they were not able to wash my car which is always a plus. Thank you. went well. The car wash was broken so they were not able to wash my car which is always a plus. Thank you. More

Excellent Service from Evelyn Perez Lopez..Best Service I have ever had..Outstanding Customer Service ..The technician Guy was Excellent..I have never been treated better..They are the BEST!! have ever had..Outstanding Customer Service ..The technician Guy was Excellent..I have never been treated better..They are the BEST!! More