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Riverside Nissan Rome

Rome, GA

4.7
421 Reviews

1500 Veterans Memorial Hwy NE

Rome, GA

30161

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421 Reviews of Riverside Nissan Rome

September 13, 2023

Way over priced. The total was wrong by nearly $100 when I went to pick car up. This is not the first time of having inadequate service since Shottenkirk took over. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Chachua
Sep 14, 2023 -

Riverside Nissan Rome responded

Denise, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 so we can discuss some solutions.

September 13, 2023

Everything was great, I just had to remember to ask about getting my free car wash. More

by EMJBJ54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall
Sep 14, 2023 -

Riverside Nissan Rome responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Nissan Rome!

September 13, 2023

I always have a pleasant experience when I bring my vehicle in for service. The guys never fail to make sure I receive the best service possible. More

by KWHA314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Matt Duvall
Sep 14, 2023 -

Riverside Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

September 13, 2023

Matt is always a great help. He goes above and beyond helping me whenever I need help. All of the service people are great. More

by GREEN9629
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Matt Duvall
Sep 14, 2023 -

Riverside Nissan Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 12, 2023

Initial contact via phone with Brad. Worked up a price on new Frontier and even the trade I had. Vehicle wasn’t at the dealership but he had it brought in the next day. Arrived the next More

by DVDFLKR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad McDevitt, Marty Sweatman
Sep 13, 2023 -

Riverside Nissan Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

September 09, 2023

First time here to service an older Infiniti M45. I have been in the Rome area for a number of years but continued to use the dealerships in Atlanta. What an amazingly pleasant and excellent first ex More

by JSHUTCHERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Sep 11, 2023 -

Riverside Nissan Rome responded

JSHUTCHERSON, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

September 09, 2023

Great staff! Helped us find the vehicle and deal we wanted. Top notch service from every department! They explained everything in detail and provided all paperwor More

by RN9754
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad McDevitt, Ephran Price
Sep 11, 2023 -

Riverside Nissan Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

September 08, 2023

Caleb was very nice to work with . He made the process very easy . He took his time and I never felt rushed. More

by DEELASUTTON1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Fill
Sep 11, 2023 -

Riverside Nissan Rome responded

DEELASUTTON1, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

September 08, 2023

Oil changed. I’m and out without a long wait. Technician was very courteous and throural More

by GWS47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Sep 11, 2023 -

Riverside Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 01, 2023

Got the dent out of my door, and assisted me when I needed a ride home. More

by Dakota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Matt Duvall, Dalton Lloyd, Dondra Edwards, Lauren King
Sep 06, 2023 -

Riverside Nissan Rome responded

Dakota, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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