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Riverside Nissan Rome

Rome, GA

4.7
421 Reviews

1500 Veterans Memorial Hwy NE

Rome, GA

30161

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421 Reviews of Riverside Nissan Rome

February 20, 2024

The people were good, but the pricing is horrible compared to the previous Heritage Nissan. Charging the customer 3% for using a debit or credit card is a deal killer and I will get my car serviced e More

by STEVE480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Miranda
Feb 21, 2024 -

Riverside Nissan Rome responded

STEVE, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

February 15, 2024

I appreciate the extra effort put into my last visit. My issue has been ongoing for some time and they escalated it on up to Nissan for advice. I love my car and have no intention of trading it in. It' More

by KRGSTILLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric - Service Technician, Jaime Chachua
Feb 16, 2024 -

Riverside Nissan Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

February 13, 2024

Not very friendly. Made me feel that i was a bother. I made an appointment however when I go there I had not be scheduled. So there was no driver there to get me to wor More

by KRIC521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nancy Miranda
Feb 14, 2024 -

Riverside Nissan Rome responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

February 12, 2024

Service department did a wonderful job! got in and out in a timely manner!! I will definitely be back! More

by KING93
Recommend Dealer
Yes
Employees Worked With
Matt Duvall, Ronnie Blake
Feb 13, 2024 -

Riverside Nissan Rome responded

KING, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 10, 2024

The service center was great! Jaime Chachua was very informative and kept me updated and answered all my questions! Very pleased! More

by SCOTTYLDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Feb 12, 2024 -

Riverside Nissan Rome responded

SCOTTY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

February 10, 2024

Everyone was nice and able to explain what my cars needs are in the future More

by CHARLEYANDIZZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Blake, Nancy Miranda
Feb 12, 2024 -

Riverside Nissan Rome responded

CHARLEY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 10, 2024

I brought my 350Z in for replacement of the replacement of the under engine cover and a servicing. I both instances, the work was performed to my complete satisfaction. I commend the service representative More

by TSCECI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Ronnie Blake
Feb 12, 2024 -

Riverside Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

February 09, 2024

I had an appt ant 1 and got there early to drop so I could lunch with a friend. I was back by 2-2:30 and still was ready till 4:20. 4 hrs to check a recall. That he said would take maybe 2hrs More

by JENNETHTERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Feb 12, 2024 -

Riverside Nissan Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Rome

February 09, 2024

Hometown vibes dealership and a great deal. Easy transaction and everyone we spoke with was so pleasantly nice. They worked hard on getting us a good deal which we really appreciate. More

by BSSIMS1982
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad McDevitt, Tori Arrington, Seth Davis
Feb 12, 2024 -

Riverside Nissan Rome responded

hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

February 06, 2024

Very pleasant experience with this dealership's service. Vehicle was repaired correctly and finished within estimate time. More

by TIMR1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Matt Duvall, Ronnie Blake, Nancy Miranda
Feb 06, 2024 -

Riverside Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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