Riverside Mazda

Stay away I entered the dealership with an appointment as I was a Costco member. I was met by a sales person who followed me to the reception desk. I asked fo I entered the dealership with an appointment as I was a Costco member. I was met by a sales person who followed me to the reception desk. I asked for the Costco rep by name and stated I had an appointment. The salesperson called the Costco rep (Kevin) to let him know I was there (the receptionist was occupied). I was then handed off to the sales manager “Maj” and told he would be handling my Costco purchase. The original car I came to purchase had been sold shortly before my appointment and I was taken to a very similar car. I test drove it and was on board with the purchase. Even though I had my own financing, I was told I had to give my DL info, SS#, etc. as it was policy– still waiting on price. When I got to the finance office, the price information I was given was different than what I thought we had agreed to. I figured that this was a misunderstanding on my part, and I would not complete the sale. Maj said not to worry, he had other vehicles that were similar that would work with my budget. I was taken to a white CX-5. I asked what the difference between the cars was and was told that besides the seat package (electric & heated seats) it was the same. I specifically asked if the vehicle had the lane assist & blind spot warning. This was important, as it was the deciding factor for choosing Mazda. I was told it did absolutely have the safety feature and was directed to look closely at the side mirrors (as the only way to demonstrate the feature would be to put the car in a position for the feature to come on, which wouldn’t be safe). I took the SALES MANAGER at his word as the vehicle did not have a sticker, and purchased the car based on the information provided by the sales manager. Well, come to find out, the vehicle has NONE of the features the first car had, AND NO SAFETY beyond the basic. Additionally, Costco auto informed me that they were to show me the invoice which would include all features, and the pricing sheet for the vehicle. This DID NOT HAPPEN. There are other concerns and issues but the above information should be enough to explain how the dealership operates. More

Great service. We bought our new car at the riverside mazda this wknd and had a wonderful experience. We had great service, manager, sales specialist, everyone was We bought our new car at the riverside mazda this wknd and had a wonderful experience. We had great service, manager, sales specialist, everyone was very helpful and gave us a good deal. I recommend this place. More

The guys there are awesome! Mazda at Metro in riverside is a fun place to shop for your car! The guys there know all there is to know about the car you are interested in and help Mazda at Metro in riverside is a fun place to shop for your car! The guys there know all there is to know about the car you are interested in and help you get the BEST deal!! ?????????? More

Friendly The first person that approached me at the dealership was Jaun. Juan was a very friendly man that answered all of my questions that i had in regards t The first person that approached me at the dealership was Jaun. Juan was a very friendly man that answered all of my questions that i had in regards to the vehicle. He was very knowledgeable in the car he was presenting and knew how to relate on a personal level. This friendly exchange made the search for a vehicle very comforting and peaceful. And the end result was a costumer satisfied with his new vehicle. He was very professional and has made himself available for questions even after the purchase. I would definitely recommend someone to take a visit to this dealership. More

Great First time buyer, Juan approached that helped my dad and I find a right fit car for me. The process was smooth and helped me in every step of the way. First time buyer, Juan approached that helped my dad and I find a right fit car for me. The process was smooth and helped me in every step of the way. I'm happy I choose Mazda located in riverside. More

Super fast. Great service. I am a returning customer, came looking for the sales person from my last visit Shack. He was so straight to it and informative I just had to come bac I am a returning customer, came looking for the sales person from my last visit Shack. He was so straight to it and informative I just had to come back to him again. Sales manager Ben was awesome as will as the Finace guy Kirk. I strongly recommend riverside Mazda for all your car buying needs! More

Excited and felt important The team at this dealer ship are awesome! They were very welcoming, and listen to what I wanted and showed me all my options. I was very excited and The team at this dealer ship are awesome! They were very welcoming, and listen to what I wanted and showed me all my options. I was very excited and left happy with my first car! Highly recommend More

The last honest dealership!! After being let down by several local dealerships promises for price, monthly payment, and car availability, Riverside Mazda was amazing to work with! After being let down by several local dealerships promises for price, monthly payment, and car availability, Riverside Mazda was amazing to work with!! I spoke via telephone on several occasions with Ricardo. Although I live 45 miles away, the drive was worth the extra time because every verbal promise was kept! Ryan stepped in and worked with the financing aspect and he backed up all the financial promises. Two great, personable gentlemen who understand the meaning of keeping your word! I'm now the proud new owner of a new Mazda CX5. I highly recommend contacting this dealership and comparing their prices and professionalism against other dealerships!!. More

Amazing service Super helpful! Constantly made sure that I was aware of everything going on. Answered every question that came to my mind even after asking a few time Super helpful! Constantly made sure that I was aware of everything going on. Answered every question that came to my mind even after asking a few times. More

Purchase Excellent customer service from Juan, Ryan & Mike! I Didn't get the exact color I wanted but they worked hard to resolve the issue. I would recomm Excellent customer service from Juan, Ryan & Mike! I Didn't get the exact color I wanted but they worked hard to resolve the issue. I would recommend this dealership to my friend More