Riverside Kia - Service Center

felt like nothing done we were at this dealership because the cover on the antenna flew off our 2016 Kia optima were told they had to request ok from Kia to fix we never h we were at this dealership because the cover on the antenna flew off our 2016 Kia optima were told they had to request ok from Kia to fix we never heard so called today first we were told no record of our request then got call back, Kia declined we would have to pay $200.00 Spoke to another Kia dealer just by our vin number were told part was recalled and they will replace for free.You either are uninformed or had no desire to help us I will neve refer anyone to you or use your service More

Kia does not care about safety Kia does not care about saftey !!!!!!!!!Car disabled 3 times !!!Hybrid system to secound owner is under warranty until 60k. My first issue was cared f Kia does not care about saftey !!!!!!!!!Car disabled 3 times !!!Hybrid system to secound owner is under warranty until 60k. My first issue was cared for at 45k the secound on the same malfunction happened at 66k and returned the car back to me . Now the third time 85k and they won’t fix the issue but it’s the same one that never got fixed ? How is this good customer care you never fixed the issue . The first time I was on the freeway the car disabled leaving me stranded . Secound time it disabled causing a car accident . The third time a month after the accident leaving me stuck again and now reporting a lemon they won’t accept that the car is unsafe . Causing me to have to get a lawyer ? Why can’t kia just settle and give me a safe car ! I love this car but hate that I feel unsafeand am so sad I can’t ever bring myself to buy a new one because kia motors does not take saftey serious !!! The car disabled 3 times !!!!! Does it really take someone dying or being seriously injured to actually care for this company ! Can’t believe national and the executive team doesn’t want to improve the image of safety . More

Service is absolute garbage I bought a Kia Optima Hybrid and spent the extra money on the warranty for no reason. They promised a rental when my car needs service at any dealersh I bought a Kia Optima Hybrid and spent the extra money on the warranty for no reason. They promised a rental when my car needs service at any dealership. When I pulled up the guy at the computer pretended that I didn’t even walk in even tho I walked right up to him. I told him that I have a warranty issue with the car leaking lots of oil and he immediately said I can’t look at it for at least 3 days. I then asked for my rental like I was promised and he said that they have to diagnose the issue first and would have to wait 3 days. I wanted to set an appointment and was blown off and told to come back in 3 days or so. I’ve dealt with scumbag dealerships but this one takes the cake. Stay away from this place these guys are terrible and rude. More

Service department ripped off my daughter First charged her 320.00 for window motor but it still didn't work after they installed Then said it needed passenger switch,driver switch and regul First charged her 320.00 for window motor but it still didn't work after they installed Then said it needed passenger switch,driver switch and regulator for another 300.00. We picked up car and old parts. I tested motor and it worked perfectly. Service manager very rude and lied to me and said it common for all parts to go out at same time and when I tested motor it takes 5volts. I called 3 other Kia dealerships and they said that would be rare and the motor takes 12volts. Tried to get ahold of owner Mark Aiken but he refuses to call me back. The owner and the service manager are brothers. NNED TO GET A GROUP TOGETHER TO PROTEST AT THERE BUISNESS. WE MUST STOP THEM FROM RIPPING US OFF. More

Theives in the service cemter I had a bunch of items stolen from my center console when I took my Kia in for scheduled service. I realized I was missing the items when I went to pl I had a bunch of items stolen from my center console when I took my Kia in for scheduled service. I realized I was missing the items when I went to place my phone in my center console and it was empty! I called to speak to the service manager and he basically said I was lieng and nobody has ever complained about theft. So I am the only person right? Haha. Bottom line, DO NOT TAKE YOUR CAR FOR SERVICE THERE!!! More