Riverside Kia - Service Center

Really nice cares. Really horrible service. They fail to call back, provide little or no help, lose paperwork and fail to apologize, and set service "appointments" weeks away. BAD service department. call back, provide little or no help, lose paperwork and fail to apologize, and set service "appointments" weeks away. BAD service department. More

Trying to get my car serviced is RIDICULOUS! If I knew it was so hard to schedule or even speak to someone in service, I would have stayed with Honda. was so hard to schedule or even speak to someone in service, I would have stayed with Honda. More

Had my first maintenance at Riverside Kia and am very happy. Work was finished in a timely manner and complimentary car wash was done. Service adviser Gabriella was friendly and professional and followed happy. Work was finished in a timely manner and complimentary car wash was done. Service adviser Gabriella was friendly and professional and followed through beginning to end More

I bought a 2021 Kia K5 from this dealer. The buying experience was fine, no real complaints there. But the service is a whole other issue. About a month into ownership, I started having problems wit experience was fine, no real complaints there. But the service is a whole other issue. About a month into ownership, I started having problems with the USB port and voice commands of the stereo. I went in for an appointment -- which was about 2 *MONTHS* out at the time. I decided to wait. The USB port and voice commands magically started working again! Huzzah! ....for another month. Near the beginning of Febuary, I went in and scheduled an appointment -- which ended up *STILL* being more than a month out (March 18th). During this time, the problem is getting worse -- and I do a *LOT* of driving, so I need the voice commands -- it's the primary reason I bought this car. March 18th rolls around, I go in for the appointment, and I'm told it will be between 7 to 10 days before they're even able to *LOOK* at it. And they expected me to leave it there. Without a loaner. Oh, sure, I could rent a car -- I can't *AFFORD* to rent a car for a random amount of time. Now, as I near the 12,000 mile mark on a car I drove off the lot in November with 11 miles on it, it's edging towards the end of the electrical warranty. It's almost like they're doing that on purpose. I will never buy another Kia. Period. More

DANGEROUS!!!I had a service repair for 2019 Kia Niro DANGEROUS!!! I had a service repair for 2019 Kia Niro where Riverside Kia had to replace a transmission. I received the car back and after the next DANGEROUS!!! I had a service repair for 2019 Kia Niro where Riverside Kia had to replace a transmission. I received the car back and after the next drive the brakes did NOT work! It was terrifying to press the brakes and the car continued to coast almost into an intersection! My wife and I were very fortunate that there were no pedestrian at the crosswalk or a car in front of us or else we would have ran into them. We pulled over to find that the brake fluid was nearly completely empty. We had emergency roadside send the car right back to Riverside Kia. It was an absolute nightmare to get any kind of update from customer service or the service department at Riverside Kia. We would call to get placed on hold, reach the service department and no one wanted to handle the call. A Kia representative would say that they'll look into it, place us back on hold, and the SAME rep would pick up the line and ask how they can help not knowing it is still us on the line without any update. The cycle repeats until that same rep loses patience and drops the call. And when we did get through the call, the service department claimed that there is no leak and our car is ready to be picked up without any repairs needed. Knowing that this issue was their doing after the initial service, I forwarded Riverside Kia a picture showing that the brake fluid is at the bottom of the container. The following day they said yes there was a leak due to a brake line bolt was loose causing the fluid to escape. They decided to keep the car longer and it had already been a week without issuing us a rental car. Again, they would have given the car back to us if I didn't call them on that there is a problem and sent in an image as proof for them to even look under the hood. It is pathetic that after all of this Riverside Kia said it was because they're short staff due to COVID-19 and that's why they can't answer phone calls, provide decent customer service, and do the basics. FOR YOUR SAFETY, avoid Riverside Kia at all cost. Unless you like to risk your life and others, get dropped calls, and waste your time, stop by Riverside Kia and try it yourself. More

Dont lease or buy from them. They totally ripped me off. I will never purchased anything from them. Dont ever lease or buy because they ended up getting double the price. They offered me 10 thousand buy bac I will never purchased anything from them. Dont ever lease or buy because they ended up getting double the price. They offered me 10 thousand buy back but sold it for 23. Stay away from them...they are a bunch of crooks!!! More

Wow, I am very impressed by the service at Riverside Kia. I am grateful that I came to this place and bought my self a Kia Optima and Kia Sedona! I am grateful that I came to this place and bought my self a Kia Optima and Kia Sedona! More

Customer Service from "Service" Department Called @ service on July 25th, was told to bring in car by Yvette by 7:30am on July 27. Dropped off car and was told I would not hear anything until Called @ service on July 25th, was told to bring in car by Yvette by 7:30am on July 27. Dropped off car and was told I would not hear anything until 7/29 or 7/30...I call on 8/1 after receiving no contact from your service department and am told--Yvette no longer employed and "she over promised." Wondering if it's normal practice to let work of "terminated or dismissed" employees get ignored, neglected, or forgotten? I no longer frequent All Star in San Bernardino due to very dismissive attitudes in the service department. Thought about giving Riverside a chance to prove that KIA service should not be the lowlight of my owner experience with this make of vehicle. This is my first KIA and thus far, service availability will be the reason I never purchase another. Mark Aiken and Mark Simpson, is this the ownership/management oversight I should expect in the future? More

Took my car in for a recall. They did not have the courtesy to bring me home. I walk 4-12 miles to get home. courtesy to bring me home. I walk 4-12 miles to get home. More

Problem with power stepping on the gas Went there on Saturday picked up My Kia went to the the service window than went over to talk to a man about my Kia forte 2012 the computer said not Went there on Saturday picked up My Kia went to the the service window than went over to talk to a man about my Kia forte 2012 the computer said nothing was wrong with my engine the guy that was explained it to us was so rude and nasty I do not recommend ever going to Riverside Kia again More