Riverside Kia - Service Center

I had an excellent experience when visiting this dealership. Initially came in for routine maintenance on my then Kia Telluride and was greeted swiftly by service representative Kevin who also took dealership. Initially came in for routine maintenance on my then Kia Telluride and was greeted swiftly by service representative Kevin who also took his time to showing me to the waiting area and gave me updates on time frame on when my car would be ready. I then was later greeted by Angel car dealer who was very cordial and asked if I would like to take a look around to see Kia’s latest models. More

I called service department asked for Jesse who’s been taking care of my Kia told him that I needed an oil change if it was possible to get me in today. He said yes, come on in and within an hour I had my taking care of my Kia told him that I needed an oil change if it was possible to get me in today. He said yes, come on in and within an hour I had my oil change and my car wash. Jesse is so nice considerate listens to the customers and because of him I purchased a new Kia from them,and will continue to do service because of him. More

Crooks work in this private owned kia dealership. I just wanted to tell you this place is full of liare and rude and disrespectful crooked emploees. I just wanted to tell you this place is full of liare and rude and disrespectful crooked emploees. More

I'm here with my 2 month old 2022 KIA Sorento as this morning I was hearing spinning gear noises intermittently and to have the 1 st service done. when I checked in I told told the gentleman what I hear morning I was hearing spinning gear noises intermittently and to have the 1 st service done. when I checked in I told told the gentleman what I heard at 9:30 he told me I would have to leave it a week because they would have to wait till it happened again. I did not believe this to be true it just didn't make since obviously he was just trying to get us to leave and as he said it would be better if it broke so we knew what it was. So I asked to speak to a manager as it seems like you would want to fix the problem before it breaks.. I have been waiting 50 minutes now and still no one has helped us.. Here we are 1 hour and 20 minutes and still no attempt to be help. I just decided to leave after an hour and a half that they have no intention of helping me whatsoever definitely not a place to buy a car if you want service afterwards What's funny is when I went to leave and asked for my key for my car Armando tells me why don't you go ahead and leave it and we'll give you a call later so he could have helped me at first but just decided not to for an hour and a half More

I had my car towed to Kia of Riverside. I had no appointment obviously. The Service Department is one of the rudest I have ever dealt with. Unfortunately I’m at their mercy to get my car l I had no appointment obviously. The Service Department is one of the rudest I have ever dealt with. Unfortunately I’m at their mercy to get my car looked at. I was informed yesterday that it is out of Kia’s warranty however it is covered under Silverrocks warranty. Kia is one of the most bought vechicles. Because I purchased my car from a dealership other then them I’m treated so disrespectfully. I never asked for them to push my vehicle in front of other cars to be worked on. They are the rudest. I would not recommend them to anyone. More

Riverside Kia is the worst dealership for service I have ever been to... I was told nothing but lies and my vehicle was never fixed... Probably never even looked at. I had to wait 3 weeks for an appointmen ever been to... I was told nothing but lies and my vehicle was never fixed... Probably never even looked at. I had to wait 3 weeks for an appointment at the service center. on June 18 I dropped my Kia Optima Hybrid off because I was getting a Hybrid System Error message that was causing a shut down of the engine while I was driving on the expressway. "Kenny" was my service advisor and didn't really listen to anything I had to say, just summarized my problem and took my keys. Over the course of the next 2 weeks I called 3 times trying to get a status and "Kenny" was never at work. The people I spoke with said that they didn't know what the problem was and that they were pulling codes for the brakes and electrical system even though I mentioned it was a battery issue. They said they were opening a work ticket with the factory to try and find out what the problem was. On July 5 "Kenny" called me and said they couldn't duplicate my problem and I could come and pick up my vehicle. When I picked up my vehicle, the invoice only said they couldn't duplicate the problem. So I went and spoke to "Kenny" and asked what codes were pulled he said none. I told him that whomever I spoke with said they did. He had no answer. I then asked about the factory work tickets they submitted since they couldn't find a problem and "Kenny" said they never opened any work tickets or even contacted the factory. "Kenny" also mentioned that he and his technician had test drove my vehicle on 3 separate occasions for an hour each time… LIES.. when I picked up my veheicle it had only been driven 4 miles and papers on the passenger seat were not moved. Not to mention when I dropped it off “Kenny” said they can’t test drive a vehicle longer than 10 minutes or 10 miles (I can’t remember which he said) I have never been so appalled at the complete lack of service in trying to get help with my problem. I will never return to this dealership and I will definitely tell everyone I know about the poor customer service Kia offers its customers. More

I would give zero if I could, they bull***t people due to the fact that they are lazy to diagnose or work on your vehicle. I purchased a brand new vehicle and my Tech (Anthony) was telling me that my vehicle the fact that they are lazy to diagnose or work on your vehicle. I purchased a brand new vehicle and my Tech (Anthony) was telling me that my vehicle is not under warranty, is it incompetence or just straight lie. This location need to be investigated. More

The customer service here is HORRIBLE! I have called multiple times to reach the service dept. I am transferred, the phone just rings, receptionist keeps transferring, then after 10-15 minutes of the ph multiple times to reach the service dept. I am transferred, the phone just rings, receptionist keeps transferring, then after 10-15 minutes of the phone just ringing, they disconnect me. I have tried the live chat. Was told they will send a message to service dept, After a week, still no contact. I tried to make an appointment online for service, the service I need is not on their list and says ask advisor. Can't get a hold of anyone to ask advisor. The parts dept is not any better. Made a purchase, was told they will call me when the part comes in. Went to cashier to pay and noticed the parts advisor put in the wrong phone number. Went back after I paid and told him he entered the wrong number. He stood there and said he would change it on his end but did not pull out the paperwork or enter the correct number in the computer. Not sure how they will call me when the part comes in when they have the wrong phone number that he didn't correct while I was there. This is absolutely the WORST dealership. So glad I did not purchase my car from here. And I would not have even made the parts purchase here but they can get it in quicker than my alternate choice so I was in a no win situation. But this will be the absolute last contact (or no contact since no one ever answers) with this dealership. I cannot believe that the owner is not aware of how their service dept cannot pick up a phone call. I worked for a dealership and we would never be allowed to let a phone ring more than 3 times, let alone 10 minutes straight. Hopefully someone will see this and look into it further and make changes. This is just highly unacceptable. More

The absolute worst service department and upper management I've ever dealt with. I purchased a 2022 Kia stinger in April and the door panel had a recall... the review camera doesn't work and paint management I've ever dealt with. I purchased a 2022 Kia stinger in April and the door panel had a recall... the review camera doesn't work and paint is chipping. I dropped my vehicle off on 10/21 and my vehicle still hasn't been touched. I was told today that they don't have anyone to drop my car off to the paint shop. The management doesn't care about customer service. The ownership is aware of the issue with the service manager and they do nothing ! More

Amazing Service. I normally dont do reviews but I had too, they accomodate us. Very understanding we needed a recall to be done as soon as possible. Very professional and attentive. Thank you. too, they accomodate us. Very understanding we needed a recall to be done as soon as possible. Very professional and attentive. Thank you. More