Riverside Kia

Typical old school scam car dealer. Go elsewhere for your Kia. Such a bad experience that I, a 6 time Kia/Hyundai owner, never want to go near the brand again. your Kia. Such a bad experience that I, a 6 time Kia/Hyundai owner, never want to go near the brand again. More

Stay Away from this Kia dealership location! I wish I Stay Away from this Kia dealership location! I wish I could give 0 star ... Management 0 - Customer service 0 – Respect 0 I have talked to F Stay Away from this Kia dealership location! I wish I could give 0 star ... Management 0 - Customer service 0 – Respect 0 I have talked to Frank, the manager of the branch (according to what he said!) plenty of times, to solve my issue that I had (their own mistake). The way he, and also his crew handle the problem was beyond unprofessional and unbelievably rude. I will state his exact words to me when I told him I already made a complain with Kia consumer service:” all the things that you are telling me is BS, don't try to scare me with this BS, do you want your key or not?” I will follow with another complain with Kia for sure. I am wondering how KIA gave him a license to represent KIA branch with this kind of language, attitude, and customer service. Continue on March 15th experience. I had the Worst experience ever with them. Bunch of liars, Rude, unresentful crew. This is my first and last time that I'm giving any business to Riverside Kia. Also, I Already have made a complain file with Kia consumer service Here is what happened: ***February 19 2021*** On February 19, 2021, I walked in and leased a brand new K5 Kia top line option. That night (Friday) they provide me only one key, and they said one of their colleagues took the second key home by mistake. My sales person Ahmed and his manager promised me they will find my key by the next day, and will send it to me on Saturday, and if they could not do that, instead Ahmad will drop it off by my house on Monday. At that point, I had no choice but to accept the offer. Until Monday nothing happened. ***February 24 2021*** when I called Ahmed on Wednesday to follow up with him about my key, here is when the lie story started. He told me they couldn't find the key and they put an order for a new one which they will receive it in two weeks. ***March 10 2021*** 2 weeks later when I called Ahmed again, he started a brand new lie story. He said that he already has the key and waiting for the key technician to program it. I asked for the exact date that I would finally can get it, he said he does not know yet. *** March 13 2021*** I called twice to follow up with the manager to see when I can get my key, and both times they hung up on me. ***March 15 2021*** I called 9 times. they transferred me back and forth between service and part department and also floor sales. they put me on hold, transfer me again, and no one answered until I gave up and called Kia consumer service. Finally, I ended up filing a complain with Kia consumer service and to my surprise, I found out that No one ordered any key. So basically Ahmad and his manager lied to me and they were fooling me with their imaginary key for more than three weeks. What a joke! At that point Kia consumer service ordered my Key . I called Riverside location to make sure the order goes thru and asked them to send me the order confirmation, which they did. They confirmed that they will have the key in 2 to 3 business days. At that point I was happy that finally my problem was going to get solve, but at the same time I was very frustrated about all the disrespectful and unprofessional actions that I faced and all the lies that I heard over the past three weeks, so I asked to talk to the branch manager. They transferred me to Frank who introduced himself as the manager. I complained about their very unprofessional service and let him know that I already made a complain with Kia Consumer service. His respond was even more surprising than his coworker actions. he said :” all you telling me is BS, don't try to scare me with this BS, do you want your key or not? if you want the key wait until we call you and he hung up. HE was super rude and very unprofessional. I will follow with another complain with Kia for sure. I am wondering how KIA gave him a license to represent KIA branch with this kind of language, attitude, and customer service. ***March 30 2021*** They were supposed to call me when they received the key right? I received no calls. So I called again to follow up, they transferred me to Gabriella and she told me she have a key and we will schedule an appointment for March 31 2021.. finally, I got my key. I will never step my feet on that location anymore for any reason, and I will make sure to share this horrible experience everywhere, with everyone. IN 21 century in the United States Of America we deserved better headache free respectful service ********Riverside Kia Team Remember we are the customers, Customers are the one who help you to open your business every single day. Without us you have no business. ********* More

Had my first maintenance at Riverside Kia and am very happy. Work was finished in a timely manner and complimentary car wash was done. Service adviser Gabriella was friendly and professional and followed happy. Work was finished in a timely manner and complimentary car wash was done. Service adviser Gabriella was friendly and professional and followed through beginning to end More

I bought a 2021 Kia K5 from this dealer. The buying experience was fine, no real complaints there. But the service is a whole other issue. About a month into ownership, I started having problems wit experience was fine, no real complaints there. But the service is a whole other issue. About a month into ownership, I started having problems with the USB port and voice commands of the stereo. I went in for an appointment -- which was about 2 *MONTHS* out at the time. I decided to wait. The USB port and voice commands magically started working again! Huzzah! ....for another month. Near the beginning of Febuary, I went in and scheduled an appointment -- which ended up *STILL* being more than a month out (March 18th). During this time, the problem is getting worse -- and I do a *LOT* of driving, so I need the voice commands -- it's the primary reason I bought this car. March 18th rolls around, I go in for the appointment, and I'm told it will be between 7 to 10 days before they're even able to *LOOK* at it. And they expected me to leave it there. Without a loaner. Oh, sure, I could rent a car -- I can't *AFFORD* to rent a car for a random amount of time. Now, as I near the 12,000 mile mark on a car I drove off the lot in November with 11 miles on it, it's edging towards the end of the electrical warranty. It's almost like they're doing that on purpose. I will never buy another Kia. Period. More

What can I say!!! This place is ABSOLUTELY AWESOME... Pardon my French but they are not about the xxxxxxxx here. I just purchased my brand new Kia K5 GT Line Special Edition and I was in and out!! Prior Pardon my French but they are not about the xxxxxxxx here. I just purchased my brand new Kia K5 GT Line Special Edition and I was in and out!! Prior to coming here I went to 3 ...yes 3.. other dealers who put me through helllll to make a long story short. Please please please 🙏 if you are considering purchasing a Kia come here and ask for Carlos!! He was amazing...direct..to the point...no xxxxxxxx... this is what I have and what we can do...very knowledgeable...helpful...and friendly. I was so traumatized by the other 3 dealers I literally was scared thinking where's the catch??? To see that there was no catch was unbelievable. I left this place feeling great and at ease. This is what a dealer and customer service looks like!! Take note Kia of Alhambra ...Temecula and Cerritos ( cough cough) This is how you sell cars... not by accusing someone of stealing a key...refusing to even provide a business card...and the everyday bait and switch. Thanks again Carlos and Kia of Riverside!! More

DANGEROUS!!!I had a service repair for 2019 Kia Niro DANGEROUS!!! I had a service repair for 2019 Kia Niro where Riverside Kia had to replace a transmission. I received the car back and after the next DANGEROUS!!! I had a service repair for 2019 Kia Niro where Riverside Kia had to replace a transmission. I received the car back and after the next drive the brakes did NOT work! It was terrifying to press the brakes and the car continued to coast almost into an intersection! My wife and I were very fortunate that there were no pedestrian at the crosswalk or a car in front of us or else we would have ran into them. We pulled over to find that the brake fluid was nearly completely empty. We had emergency roadside send the car right back to Riverside Kia. It was an absolute nightmare to get any kind of update from customer service or the service department at Riverside Kia. We would call to get placed on hold, reach the service department and no one wanted to handle the call. A Kia representative would say that they'll look into it, place us back on hold, and the SAME rep would pick up the line and ask how they can help not knowing it is still us on the line without any update. The cycle repeats until that same rep loses patience and drops the call. And when we did get through the call, the service department claimed that there is no leak and our car is ready to be picked up without any repairs needed. Knowing that this issue was their doing after the initial service, I forwarded Riverside Kia a picture showing that the brake fluid is at the bottom of the container. The following day they said yes there was a leak due to a brake line bolt was loose causing the fluid to escape. They decided to keep the car longer and it had already been a week without issuing us a rental car. Again, they would have given the car back to us if I didn't call them on that there is a problem and sent in an image as proof for them to even look under the hood. It is pathetic that after all of this Riverside Kia said it was because they're short staff due to COVID-19 and that's why they can't answer phone calls, provide decent customer service, and do the basics. FOR YOUR SAFETY, avoid Riverside Kia at all cost. Unless you like to risk your life and others, get dropped calls, and waste your time, stop by Riverside Kia and try it yourself. More

Dont lease or buy from them. They totally ripped me off. I will never purchased anything from them. Dont ever lease or buy because they ended up getting double the price. They offered me 10 thousand buy bac I will never purchased anything from them. Dont ever lease or buy because they ended up getting double the price. They offered me 10 thousand buy back but sold it for 23. Stay away from them...they are a bunch of crooks!!! More

Worst dealership! Went by yesterday to test drive a Telluride and was refused. They said they do not allow test drives unless you want to sit down and go over numbers. I would never buy from this deale Telluride and was refused. They said they do not allow test drives unless you want to sit down and go over numbers. I would never buy from this dealership, the manager wouldn't bother with us. They also added $12,000 to the price.. no extras. More

Friendly staff, great music, and my salesman went above and beyond to get me the deal that asked for and more. Very pleased and excited and beyond to get me the deal that asked for and more. Very pleased and excited More

Excellent service and pricing at this Dealer. I definitely recommend for anyone looking for a new or pre-owned vehicle to visit this place and purchase their vehicles. definitely recommend for anyone looking for a new or pre-owned vehicle to visit this place and purchase their vehicles. More