Riverside Chevrolet

Water pump replacement On Tuesday Aug 1st, i was on my way home from work when a squealing sound came from vehicle. At the the next light i could smell antifreeze. I have ha On Tuesday Aug 1st, i was on my way home from work when a squealing sound came from vehicle. At the the next light i could smell antifreeze. I have had years of experience in the mechanical field and assumed it was the water pump. Upon arriving home i confirmed this. Not wanting to drive it any further, i called AAA and had vehicle towed to my dealership. (Riverside Chevrolet) Steve Edwards took it in and immediately started the process for repairs. I told Steve I would need a loaner or rental for the next day. Due to unforeseen circumstances on my part, this process was a lot more difficult than normal. I want to extend my greatest thanks and appreciation to Steve, Dion, & Paula for making this possible. Between the three of them i was able to receive a loaner vehicle. Steve called me the next morning with a revised estimate and i told him to go ahead, he said he would try and finish repairs today (Aug 2nd) At 1600 Hrs. i received a call from Steve sating everything's done and ready to go. I am grateful to all who helped me during this process. Thank You, Ray Topham More

Service went well, all though when the service was done the car wash had not been washed. so I waiting longer to get the car washed then it took for the serv went well, all though when the service was done the car wash had not been washed. so I waiting longer to get the car washed then it took for the service to be completed which is ok but no one came to let me know how much longer it would take but all in all in was fine. I understand you facility in busy and I did not have an appointment. More

Pleased customer I had an appointment for an oil change but chose to have SP1 service done whch included the oil change. Our car needed the extra service. I was quite I had an appointment for an oil change but chose to have SP1 service done whch included the oil change. Our car needed the extra service. I was quite pleased with the wait time. Denny was very thoughtful. More

Better but a little pricey First time back since change. Price is higher than before at Singh. Was busy but Steve Edwards got to me right away. First time my truck was washed in First time back since change. Price is higher than before at Singh. Was busy but Steve Edwards got to me right away. First time my truck was washed in years. Thank you. Even though the price is more than before your your customer service is great. Will be back. Work on your pricing. More

Oil change & tire rotation My service rep was very polite, answer my questions with no problem. Also I had made an appointment for this service and there was no extra wait time My service rep was very polite, answer my questions with no problem. Also I had made an appointment for this service and there was no extra wait time, just truly great service. More

Horrible Unprofessional experience I bought a Cadillac Escalade at this dealership on July 1, 2017. It has been a horrible experience. It is now July 25,2017 and the car is still not fi I bought a Cadillac Escalade at this dealership on July 1, 2017. It has been a horrible experience. It is now July 25,2017 and the car is still not fixed properly. The car is shaking like crazy when I am on the freeway. The service manager is trying to tell me that this is normal..Its the 91 freeway. I am driving a luxury car, I should not be shaking in my car like the car is having a Seizure...My ride should be smooth. I took the car back two hours after I bought it to tell them about the shake..a small dent I saw in the car. I have had several appointments to get these issues fixed. Appointments were a waste of time because they were not prepared for me to come. I have waited six hours at the dealership for repairs..Not been done..a lot of my time wasted.When I did finally speak to a Service manager two days after I bought the car, he was very rude and he even threatened to mess up my credit if returned the car. At that point, I asked to speak to General manager. He has failed to call me back after leaving messages on his voicemail..other managers telling me he would call...secretary has taken messages..It is obvious he does not want to be bothered and he could care less about the service and treatment I have received. I am hurt because they have robbed me of getting my dream car experience. More

"New Owners, New Attitude, SAME BAD SERVICE"! Trying to fin the correct entrance just to get to the service department was confusing, Every enterance says "Service & Parts" the entrance I entered Trying to fin the correct entrance just to get to the service department was confusing, Every enterance says "Service & Parts" the entrance I entered put me behind a line of cars that were heading out of the dealership. I decided to just park my truck there. When I walked into the service office there were 4 service writers in the office 1 helping someone and 3 pecking away at their keyboards, all 4 SR completely ignored me for about 10 while I stood there. When I was waiting the 10 minute I over heard 1 of the SR calling on the radio for a Porter to bring up a vehicle he stated to who ever answered that the a lady had been waiting almost 30 minute for the to bring up her car... Once a SR finaly acknowledged me I told him I was there for an oil change and break inspection and that I was leaving the car. He said "ok, but it wont be ready until tomorrow afternoon" I said "really?" He replied "Yes, we have like 45 appointment" I then remembered and told him that I had scheduled an appointment for the next morning for 7:30 and told. He replied "then it will be ready in the morning". The next day I went to the dealership to pick up my truck I like the lady the previous day waited over 20 minutes for my truck to be brought up, I assumed it was being washed so I didn't mind. Turned out that was NOT the case, while I waited I witnessed a gentleman come in to the waiting area and conplain to the cashier of a similar situation she directed him to a manager at the front of the store just as a porter walked in the door he asked what the issue was in Spanish she told the porter the issue and he said to the casher the customer should "go sxxxw himself". In Spanish. I have NEVER been to a dealership and had an experience like this!!! I always take my vehicles to the dealer for service but I have no intentions of return to Riverside Chevy again. The new slogan is New Owners, New Attitude when it should be "New Owners, New Attitude, SAME BAD SERVICE"! More

Respectful and seamless With the salesman Brian there was no pressure and he was very knowledgeable. We looked at a lot of trucks, he was very patient. All of the staff was h With the salesman Brian there was no pressure and he was very knowledgeable. We looked at a lot of trucks, he was very patient. All of the staff was helpful and made the whole experience enjoyable. More