Riverhead Toyota

Finally! A dealership that get it! I have never had a car buying experience like this. After 2 dealerships near me attempted to rip me off by offering cars with a high “market value adjustment” I decided to buying experience like this. After 2 dealerships near me attempted to rip me off by offering cars with a high “market value adjustment” I decided to drive the 60 miles to Riverhead Toyota after seeing the exact same car and options that the other dealers had and met with Jeff Schepps. After a quick walk around of the car and a test drive I explained to Jeff my previous experiences, and his response was “I guess I have one shot to earn your business.” And he did, he came back minutes later with an offer slightly below MSRP and I jumped on it. No b.s, no games. Exactly how buying a car should be. I will gladly work with Jeff and this dealership again when I have a need for another car. Thank you Jeff, and thank you to Riverhead Toyota for helping get me into the exact car I wanted. More

Ali was professional, quick, and knowledgeable. He was able to work with me to get my vehicle for a good price. Ali took the time to get me the exact monthly payment print out. This is why i purchased m able to work with me to get my vehicle for a good price. Ali took the time to get me the exact monthly payment print out. This is why i purchased my vehicle so quickly. I would highly recommend Ali. More

I took my 2013 Prius to this dealer after another repair shop installed a new clock spring incorrectly causing warning lights to go on. Toyota said problem was I need a new "brake master" and cost was ove shop installed a new clock spring incorrectly causing warning lights to go on. Toyota said problem was I need a new "brake master" and cost was over $2000. I then took it to Toyota Sunrise which correctly diagnosed the problem and charged me $1000 which consisted of replacing the newly installed clock spring and fixing some wires. More

Ali drove the vehicle from Long Island to Brooklyn for my test drive, he was patient and responsive while I worked out financing without any hassle or pressure and the deal was “fair” on Truecar - and great test drive, he was patient and responsive while I worked out financing without any hassle or pressure and the deal was “fair” on Truecar - and great from my perspective. Absolutely recommend working with him and the whole team at Riverhead. Unlike any other dealership I dealt with. More

Ali was great from start to finish. He found my wife and I just what we were looking for and followed through like a seasoned pro. No anxiety here! I just what we were looking for and followed through like a seasoned pro. No anxiety here! More

caught in a lie went in to Riverhead Toyota for an oil change and a tire rotation on July 10th. I had an appointment for 9:30 I arrived at 9:20. The service advisor went in to Riverhead Toyota for an oil change and a tire rotation on July 10th. I had an appointment for 9:30 I arrived at 9:20. The service advisor who I have nothing bad to say about was Peter Coscia. So approximately 2 hours after bringing my Tundra in I see the mechanic bringing my vehicle around front and parking it. I walk out side and say to him I guess you were able to find the wheel locks in the glove compartment, and those tires must be heavy? He stated to me " Yes I found the wheel locks and the tires are heavy. I only lifted the truck a little bit off the ground so it was easy to rotate the tires." I then walked over to the truck and could clearly see the tires were not rotated. I immediately spoke to Peter the service advisor and showed him my tires. Peter walked inside they asked the mechanic who said to them he rotated the tires so then they went to the video because every bay is video taped. Peter said to me we checked the video and he never rotated the tires. they took the vehicle back in and rotated the tires ., I told him I should not be paying for this and they hand me a free car wash ticket for the next time I come in. first of all every other toyota dealership always washes the car with any service. I leave and call Toyota corporate and file an official complaint. They told me the manager from Riverhead would call me today Friday July 10th. I didn't want to write a review until I spoke to them and gave them the benefit of the doubt. Well today is Tuesday July 14th and I have not received one call from them but did receive a email to rate my experience as well as a text message that ask how my service was. I replied to the text "Did not have a good experience" again no reply. So here is my review More

A breath of fresh air during these crazy times. Ali and Matt made this experience fun and pain free. We will be back to see them for sure...in our beautiful new Tundra! Matt made this experience fun and pain free. We will be back to see them for sure...in our beautiful new Tundra! More

Ali Shah is an outstanding Sales Rep- he impressed me with his ability to be present and helpful without being overbearing. Car salesmen have been given an upgrade! I will recommend Riverhead Toyota, with his ability to be present and helpful without being overbearing. Car salesmen have been given an upgrade! I will recommend Riverhead Toyota, and especially that friends & family ask for Ali. I test drove the car the day before I purchased -within 3 hours I became a proud owner of a Prius Prime Plus car, financed, serviced, registered and plated. Painless More

I walked in with my wife expecting a typical frustrating visit. Not so here, it was outstanding from start to finish. Ali was terrific for the entire process. visit. Not so here, it was outstanding from start to finish. Ali was terrific for the entire process. More

Ali was more than accommodating and a pleasure to deal with. Left very happy new owners and felt good about our purchase. Even took care of us after our purchase was final. Highly recommend Riverhead Toy with. Left very happy new owners and felt good about our purchase. Even took care of us after our purchase was final. Highly recommend Riverhead Toyota. More