Riverdale Chrysler Jeep Dodge Ram

I just left the dealership and couldn't wait to get home to write this. My experience there was as smooth as possible thanks to Ms. Margarita Vasquez! I first contacted her last night to ask about a 2005 M to write this. My experience there was as smooth as possible thanks to Ms. Margarita Vasquez! I first contacted her last night to ask about a 2005 Mazda 3 I'd seen online. I was expecting some kind of gimmick after my recent experiences with other, shadier dealers. But right away Ms. Vasquez assured me that the price I'd seen was the actual one (plus a comparatively minor processing (?) fee). The only additional costs would be the standard - taxes, inspection, registration.. Compared to those other dealers, what it came down to was an amount I thought was very fair. I told her I'd be in this morning to check it out but really, I was VERY skeptical. So imagine my delight when I got there and found that Margie had arranged for the car to be right up front and ready for a test drive. She was VERY supportive and VERY helpful without being at all pushy. I think mine was a special case, as it was a somewhat lengthy process, but Ms. Vasquez worked hard for me and when it was all said and done, I drove off in my beautiful little Mazda 3! Thank you to all the folks at Riverdale Chrysler Jeep! And a very special Thank You to Margarita (Margie) Vasquez! More

Great dealership. Got me the car I wanted, at the price I wanted to pay. Did everything they said they would. Straight up, honest, decent people. And when speaking of car dealers, that's saying a lot. wanted to pay. Did everything they said they would. Straight up, honest, decent people. And when speaking of car dealers, that's saying a lot. More

I gave the above rating because my overall experience with your dealership was good compared to my experience in 2002 when I was not treated so kindly. with your dealership was good compared to my experience in 2002 when I was not treated so kindly. More

Very pleasant people at the dealer ship. Johnny was actually my saleman. I could not have asked for a better experience. thank you to Riverdale Chrysler.. I will recmommend you to everyone... actually my saleman. I could not have asked for a better experience. thank you to Riverdale Chrysler.. I will recmommend you to everyone... More

Well let's see, been here since 10:20, actually early for my 10:30 appt...it's now 1:35 and they haven't even looked at my car..I was of course told by Steve from service dept2 hours ago my car was second in my 10:30 appt...it's now 1:35 and they haven't even looked at my car..I was of course told by Steve from service dept2 hours ago my car was second in line to go in. Now they tell me they're short 2 technicians so should be done by 3. Hate incompetence...last time I'm here for service, shame too because the buying experience a month ago was so pleasant. Don't come here for service. Wasting my day here. It is now 3:13 and I'm getting my car back...they fixed what had to be fixed but I can't wait for them to check rattle in rear...will get it done by different jeep dealer. Like I said get it done elsewhere. More

No hidden costs or pushing to upsell. All paperwork done efficiently and properly. Salesman honest with excellent follow thru. Experience painless and very pleasant. I am now driving the vehicle I truly wan efficiently and properly. Salesman honest with excellent follow thru. Experience painless and very pleasant. I am now driving the vehicle I truly wanted, my trade in portion was stress free, and the price was what I was seeking. I enjoyed my Salesman Derrick as he was straight forward and did exactly what he said he would do. The staff was friendly and made the process most pleasant. The only issue I have with Riverdale Chrysler Jeep is that you don't have your service department open on Saturday. I would like to do my service then. Don't like to wait on a car line for service at 7:00 AM weekdays as it carves into my workday. I have to get my service done elsewhere where as weekends are much more workable. More

DO NOT USE THIS DEALER! Bought a new car, had multiple problems and was eventually bribed to not write a bad review! Well, it's been 6 months with more problems and still have not received what was promis problems and was eventually bribed to not write a bad review! Well, it's been 6 months with more problems and still have not received what was promised by Sales Manager... Was lied to multiple times and last phone conversation eneded with phone hung up on me by Bobby the Sales Manager. All I wanted was what was sold and promised to me - I'm not an unreasonable customer. Service department has also not been able to fix any one of the problems I've had with the car - had to take to another dealer to get problems fixed. Stay away! There are many other dealers within relative short distance (not Eastchester, same owner who also won't respond...). More

The only good part of my experience was the sales person. She was very helpful & tried her hardest to get me what I wanted. However... when it came down to it, the initial advertisement for the vehicle was She was very helpful & tried her hardest to get me what I wanted. However... when it came down to it, the initial advertisement for the vehicle was incorrect by stating it had every power option. However, no power seats... the model listed as pathfinder LE .. online info with the vehicle listed ALL the options & features the LE models had, however this was the "Basic" model of the LE & didn't have any. So realizing that's why the price was so reasonable, I still liked the vehicle do to the very low mileage... after coming to an agreement on the price & trade in, the sales contract was drawn up... then the hidden costs came out !!! $595 for "dealer prep fees"-- when ased what this was, they claim to get the vehicle ready for sale (shouldn't that have been reflected in the listing price?!)then additional loan processing fees $300 -- all taxable -- so all of a sudden list price increased by $1000 .... then find out "hassles" of buying a vehicle in New York & living in PA ... inspection, registration, etc... then 90 day warranty that dealer offers, if anything needs to be repaired, I have to driver over 2 hours back on whatever is wrong with the vehicle back to them to have repaired;would not have authorized garage or dealer here repair & then reimburse the cost. Was told by manager "this is how it's done in New York and there's nothing he can do about it" .. How about working with the customer & try to make the experience a good one & take responsibility for any mishap that you should be responsible for without having to cause any more inconvience to the customer. More

I am not an easy person to impress, at all - especially dealing with car salesmen. I have to admit, Bobby was professional, knowledgeable and really worked dilgently with me for my wants, needs and most i dealing with car salesmen. I have to admit, Bobby was professional, knowledgeable and really worked dilgently with me for my wants, needs and most importantly - the VERY best price. It was more like working with an old, wonderful friend than a car salesman. As someone that DREADS the car buying process, Bobby made it painless and convenient for me. The customer service was exemplary and it actually was an enjoyable process. He understood what I wanted, what I was looking for and really went above and beyond any previous experience I ever had to insure I walked out of that dealership happy, and I walked out THRILLED. I would HIGHLY recommend Riverdale to ANYONE looking to buy a car. You won't be sorry you did. More

This was by far the most pleasant experience I've ever had at a dealership. Margie was very helpful in finding me a Wrangler...I didn't think I could afford the Unlimited Rubicon but Margie and her boss B had at a dealership. Margie was very helpful in finding me a Wrangler...I didn't think I could afford the Unlimited Rubicon but Margie and her boss Bobby made it happen..interest rate and monthly payments were more than comfortable for me. I was scarred by the Jeep dealership in Little Falls after they literally lied and screwed me over..and had the nerve to call me back a year later to do business again!!! But dealerships like Riverdale Jeep are a sight for sore eyes. Just good people. I will definitely go back and do business again. And recommend it to everyone:) More