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Riverdale Chrysler Jeep Dodge Ram
Bronx, NY
866 Reviews
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Showing 866 reviews
October 04, 2016
Service Center will rip your off in every possible way I went in to this dealership after an accident where I had been rear-ended to inspect my vehicle. I was informed that this would cost $160 and require I went in to this dealership after an accident where I had been rear-ended to inspect my vehicle. I was informed that this would cost $160 and require a full maintenance inspection, under which they could look at other problems. I had a couple small issues I wanted looked at (aka please check the transmission fluid... which they said would be $160 if I just wanted to check that alone). I need to send the receipt to insurance to have it paid for since the accident was not my fault, so I checked with Guadalupe Munoz 4 separate times to confirm that the receipt would show the charge was for the accident inspection, and to remove everything else if this couldn't be done. She talked me into leaving the other checks on and assured me this would be done. The next day I go to enter the invoice for my insurance claim, and she had charged the inspection under a different complaint than I what I had gone in for. I called both the front desk and the manager several times, leaving messages, and never got a response. I finally drove 20 minutes back to the dealership to ask for her to change the receipt to reflect the accident inspection so I could send it to inspection. She said she couldn't change the receipt. I waited 45 minutes to speak to the manager before being informed he was busy and wouldn't see me. I asked her to just write a statement saying that the $160 charge was specifically for the accident check, but she said "that would be a lie" and refused to help me. On top of them screwing me out of $160, they also tried to convince me that I needed services I know I do not need. They said I need new brakes and rotors and that it would be $460 to replace... I know my brakes are getting low but fine, and at most I need my rotors rotated. In short this dealership does not listen to the customer, will completely mess up your requests, won't help you after the fact, and will try to force you to get overly priced repairs you don't need. Worst experience I've ever had and I will never be going back. More
by Emily
Employees Worked With
Guadalupe Munoz
August 22, 2016
Going above expectations to satisfy a customer. We just recently decided to purchase a vehicle, n for some reason we we're not to happy with the deal. And later on Louis Acosta a sales professional We just recently decided to purchase a vehicle, n for some reason we we're not to happy with the deal. And later on Louis Acosta a sales professional together with JFK financial agent found a way to get a better deal we couldn't refused. Now we are so happy with our vehicle and the deal they put together for us. I will definitely recommen this Dealer. Thanks for going beyond expectations. More
by Karentony
Employees Worked With
LOUIS ACOSTA ,Sales
July 27, 2016
Very unprofessional place I would like to start by saying this dealer need more educated employees. I believe if u work in a department learn the work in prefer to explain what I would like to start by saying this dealer need more educated employees. I believe if u work in a department learn the work in prefer to explain what is being done. I brought my truck in which the headlight did not work waited two weeks with no call and no update. Decided to pick up my truck. The charge was 780 for what so they say to repair the wire. Left with my lights still not working. The girl in the front named Guadalupe is very unprofessional. Would not recommend even going there for anything. More
by KeniA1234
Employees Worked With
Guadalupe
June 24, 2016
Derrick was very helpful. Derrick worked with getting me into a great new lease and helped me get out of my previous lease. Would absolutely recommend him to others and wil Derrick worked with getting me into a great new lease and helped me get out of my previous lease. Would absolutely recommend him to others and will be coming back to work with him in the future. More
by otematt
Employees Worked With
Derrick Bennett
June 08, 2016
You won't get a car, and you might get scabies False advertising? Check. Sleazy salesmen? Check. Outright lying to me over the phone and wasting 3 hours of my time? Check! Don't ever ever ev False advertising? Check. Sleazy salesmen? Check. Outright lying to me over the phone and wasting 3 hours of my time? Check! Don't ever ever ever ever EVER go here. More
by stradlin
May 26, 2016
Extremely rude manager Joe Szabo!!!!!!!!+++ My 70 year old mother and father went to purchase a grand Cherokee from there and the saled people called them to come back next day with an agreed up My 70 year old mother and father went to purchase a grand Cherokee from there and the saled people called them to come back next day with an agreed upon price, only to get there and be verbally minimized, harassed and belittled by Joe.. he went as far as even yelling at them and calling them names and IDIOTS in front of other customers. Holy xxxx this guy is a ............. i would never recomend anyone to this dealer and i hope the owner Mr. Dennis wakes up because my parents ended up buying one from there competition. More
by Dinox711
Employees Worked With
Joe Szabo
March 16, 2016
Scam artist dealership forges names on lease contracts Scam artist i leased a car a month ago from this dealership and they forged my name on a second lease contract that I had no clue about until Chrysle Scam artist i leased a car a month ago from this dealership and they forged my name on a second lease contract that I had no clue about until Chrysler capital informed me that the signatures look different from the first contract they did not even informed me that they was going to be a second contract issued they changed the miles on the contract so I got less miles and at the end of the lease I would have to pay about $2,000 in extra miles Ihave Chrysler capitals fraud department and office of presence and better business bureau and my lawyer is looking into this matter so I advise customers to find a antother jeep dealership so this doesn't happen to u The best is I called the finance department they don't want to answer my calls or call me back I called the manager and the general manager both ignore my calls and do not call me back and I spoke to a manager and the manager only play games very unprofessional More
by Ryans300zx
Employees Worked With
Javier Sierrra
August 21, 2015
3 hour drive for nothing My husband and I were interested in a bmw they had for sale. After speaking to the salesman and being told everything on the car worked and it had bee My husband and I were interested in a bmw they had for sale. After speaking to the salesman and being told everything on the car worked and it had been through their service department we decided to make the 3 hour trek from vermont ready to buy. On the way down we left 2 messages with 2 different people to have a couple other questions answered never to receive a call back. Upon arrival we were taken on a very brief test drive (literally around the block) only to learn NOTHING on the car worked. No ac, the radio that was advertised as premium only had one working speaker, the car had not been detailed at all and the list goes on. Do not waste your time! They will lie to get you in the door. More
by bfree
Employees Worked With
Dominic Perez
August 08, 2015
Happy with our new Wrangler Dominic Perez was great. He is not your typical salesman out to sell you anything for a commission. He listens and genuinely wants a customer to lea Dominic Perez was great. He is not your typical salesman out to sell you anything for a commission. He listens and genuinely wants a customer to leave happy. He worked hard to get us our dream car...we wanted a Black Wrangler and he made it happen in less than a blink.of an eye. I would recommend anyone to see Dominic when looking for a car!! It was a pleasure Dominic - Thank you for all your help! More
by tanita123
Employees Worked With
Dominic Perez
August 06, 2015
I made the mistake of dropping off my car here for repairs. The Service department doesn't return numerous calls I left with the receptionist.. They don't even call you with status of your car. Requested to The Service department doesn't return numerous calls I left with the receptionist.. They don't even call you with status of your car. Requested to speak to manager and was forwarded to a voicemail box full, that I couldn't leave a message. Finally, when I speak to a live manager, he tells me my was is ready for picked up after 4 days of having it. I missed 2 days of work, not having my car!!!!!!!!!!! DONT TAKE YOUR CAR TO THE RIVERDALE CHRYLER SERVICE DEPT......YOU WILL REGRET IT!!!!!!!!!!!!! More
by unhappy customer
Employees Worked With
Sonny Torres
