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Riverdale Chrysler Jeep Dodge Ram
Bronx, NY
864 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 864 reviews
September 03, 2018
Professional and personal Been good with the new way of doing business hope they keep up the great work and blessings to all of the company and they are the BX Best Been good with the new way of doing business hope they keep up the great work and blessings to all of the company and they are the BX Best More
by waynereuben64.wr
Verified CustomerEmployees Worked With
Freddy Juseinoski, Stanley Charles
September 02, 2018
Wonderful Job I came in and dealt with Jessie as my salesperson and Mr. Stanley as a manager and they both were great. They ordered the exact vehicle i wanted in th I came in and dealt with Jessie as my salesperson and Mr. Stanley as a manager and they both were great. They ordered the exact vehicle i wanted in the exact color and explained everything to me when the vehicle got here. This is my 2nd Jeep purchase , First from Riverdale Jeep and Hopefully will not be my last . Thank you again gentleman. More
by FORKNROAD87
Employees Worked With
Jesse , Stanley Charles
September 01, 2018
Recall Had a recall and they informed me of an additional recall and they fixed both in same visit. Excellent service, fast, will use again for my truck when Had a recall and they informed me of an additional recall and they fixed both in same visit. Excellent service, fast, will use again for my truck whenever service is needed. More
by mrdowdy123
Employees Worked With
Jose
August 31, 2018
We are Family !!! From the time I entered the dealership I felt as though I was with family. Everything was explained to me clearly and precisely. Nice people, I came From the time I entered the dealership I felt as though I was with family. Everything was explained to me clearly and precisely. Nice people, I came in on Monday, August 27th, 2018, and had my Jeep on Wednesday August 29th 2018. I have always wanted a Jeep. I'll be 63 years young this October. More
by veb7
Employees Worked With
Charolyn , Derrick, Jason . The Service staff. And the Gentleman who detailed my Jeep. , Stanley Charles
August 31, 2018
Great Job Very friendly yet professional atmosphere. I was greeted immediately and they made sure I git was I needed done. I was in and out. Did not take long a Very friendly yet professional atmosphere. I was greeted immediately and they made sure I git was I needed done. I was in and out. Did not take long at all. More
by kbritton274
Employees Worked With
Delanie
August 28, 2018
service because they did all as my expectation,I'm satisfied with the recommendations for the future service came up, schedule was perfect, the time that they because they did all as my expectation,I'm satisfied with the recommendations for the future service came up, schedule was perfect, the time that they giving to explain all what they did. More
by Cesar
Employees Worked With
Jose , Bobby Albert
August 22, 2018
Unsatisfied customer I purchased my first motor vehicle from this dealership which has turned my first-time car experience into a nightmare. I arrived at this dealership w I purchased my first motor vehicle from this dealership which has turned my first-time car experience into a nightmare. I arrived at this dealership with the intent of purchasing a car as a co-buyer and throughout the whole process I mislead to believe so. We both signed an offer letter for 19.5K, which included all necessary fees. Four hours later the Sale Manager came back with a high interest rate and when we questioned why it was so high we were told that it was due to the person I was purchasing the car with low credit score. Our monthly payment would total up to $395 unbeknownst to us the reason being was an added warranty applied without our authority. We were uncomfortable with the numbers since it was higher than we anticipated. We told the Manager Frank that we were unhappy with the number and will continue our search elsewhere and he insisted that this was the best offer we were going to get given the fact we both wanted to be owners of the vehicle and one of us had a lower credit score. To put us at ease, he said he would throw a 3-year warranty free of charge. Unaware that we were deceived we proceded with the process. We were told that finance would finalize our paperwork and it would take roughly 45 minutes. It wasn't until 2 hours later, 15 minutes before closing, that the Sales Rep Jose brought us the contract and rushed us through the signing processes. That night while looking over the contract we came to the realization that I was the sole owner of the car and a fee of $3000 was added on for an extended warranties without our knowledge. We were furious but was unable to dispute this matter since your establishment was closed on Sunday. Not once throughout this process were we told that I would be the sole owner of this vehicle. I feel like we were taking advantage of because we were first-time car buyers and are unaware of the process. Monday, August 20th, 2018 I sent out an email regarding these discrepancies and that my father in law will be representing me in the matter until I was able to come in person after work. Frank told my father in law that we could come back to the dealership later that evening with the car so we could handle this matter and when we arrived he was uncooperative, not willing to help and very rude. He said there wasn’t much he can do since his General Manager was on vacation. At this point I was confused, I had spoken with the lenders earlier that day and was told this could have been easily resolved with a flat cancellation and a reprocessing of paper work. We were intentionally mislead to in to purchasing this car, through false advertisement, adding in unauthorized fee’s while failing to disclose the full price and misrepresenting the owners of the car. I look forward to settling this matter amicably. If however, the matter is not resolved I will consider taking further actions. Regards, Unsatisfied customer More
by MSCAREZ
Employees Worked With
Jose Soto, Freddy Juseinoski
August 21, 2018
Would give it a zero if I could Spend over 5 hour in the service area with no results. The drivers seat which was clearly defective. Was covered by the 3 yr 36000 warranty was denie Spend over 5 hour in the service area with no results. The drivers seat which was clearly defective. Was covered by the 3 yr 36000 warranty was denied by them and Chrysler. Will never buy a jeep/Chrysler again. More
by jbejak69
Employees Worked With
Albert
August 20, 2018
Good professional experience Jose was very professional, courteous, and friendly. He broke down what needed to repairs right away and which repairs that could wait. Overall Jose Jose was very professional, courteous, and friendly. He broke down what needed to repairs right away and which repairs that could wait. Overall Jose professionalism is an asset to your service department. Overall my experience was a good one More
by paramedic172
Employees Worked With
Jose
August 18, 2018
Convenient & Courteous Saturday service Riverdale Chrysler's Saturday Service is appreciated for its convenience, its expeditious service, and its courteous, diplomatic and professional staf Riverdale Chrysler's Saturday Service is appreciated for its convenience, its expeditious service, and its courteous, diplomatic and professional staff. Even when some customers jumped in front of the service line, On a rainy morning, Diplomatic Delanie observed the incident, politely accepted the complaint of waiting line customers, and made the necessary adjustments so that the "first come first served" order was maintained without incident. The vehicle service was expeditiously completed. Thank you for the excellent service. More
by VENTEGEATF
Employees Worked With
Delanie in Service
