Riverdale Chrysler Jeep Dodge Ram

My experience After my arrival it took sometime before I was acknowledged but the rest of the experience was smooth. The actually servicing was prompt with wait les After my arrival it took sometime before I was acknowledged but the rest of the experience was smooth. The actually servicing was prompt with wait less than estimated and checkout process smooth. More

Great New Fuel Pump Quick and Easy Process Albert Was Very Knowledgable and generous enough to give me a rental he was able to identify the problem and gave me an estimat Quick and Easy Process Albert Was Very Knowledgable and generous enough to give me a rental he was able to identify the problem and gave me an estimate in real time when my car would be ready More

Helpful staff Staff was helpful friendly wait was too long but recalls are like that especially if you have a lot of people getting recall updates great place to re Staff was helpful friendly wait was too long but recalls are like that especially if you have a lot of people getting recall updates great place to relax. More

Recall Because I went for a recall i had to leave the car because the part wasnt there ,the car was there for 5 days i had to get a rental.Which Jeep provide Because I went for a recall i had to leave the car because the part wasnt there ,the car was there for 5 days i had to get a rental.Which Jeep provided, but this was a recall wasnt my fault !! I ended spending over 450.00 It was a recall im still thinking why i ended putting up so much money .Albert was great he did his job.But wasnt a NOT GOOD EXPIERANCE at all. More

Rocker assembly , recall, and oil pan gasket I generally deal with Jose at the service desk and am pleased with the service he provides for your dealership. Your prices for service is high, than I generally deal with Jose at the service desk and am pleased with the service he provides for your dealership. Your prices for service is high, thank God I was still under warranty . More

Great dealership and very helpful staff I love th car I got and the service is great. They addressed all the issues I have and very easy to communicate with them. Jose the service specialist I love th car I got and the service is great. They addressed all the issues I have and very easy to communicate with them. Jose the service specialist is a greta guy and always ready to help and answer questions. More

Great! They always take care of me There amazing! They always take care of me there service is oustanding. This is my second vehicle with them and I plan on continuing my business with There amazing! They always take care of me there service is oustanding. This is my second vehicle with them and I plan on continuing my business with them More

Misleading and ignoring. I bought a 2013 Jeep Cherokee with 2400 miles on it, a week later the brakes started to grind, so I brought the car back to them and 90 limited warran I bought a 2013 Jeep Cherokee with 2400 miles on it, a week later the brakes started to grind, so I brought the car back to them and 90 limited warranty the coverage includes Brakes, master cylinder, vacuum assist boster, wheel cylinders, hydraulic lines and fittings and disc brakejoints. After 4 hours waiting they come out saying the brakes are not covered and wanted $1,400.00 for the repair, trying to get this resolved I was ignored and had to leave with nothing solved... There will be lawer... More

The longest wait for an oil change I regret going into your dealership on a Saturday for an oil change. I arrived at 8:40 a.m. & waited inside the car til 9:20 a.m. til your employee re I regret going into your dealership on a Saturday for an oil change. I arrived at 8:40 a.m. & waited inside the car til 9:20 a.m. til your employee reached my car to take my request. I waited for the car inside your facility til 12:30 p.m. My past oil change has been during the weekdays & it taken less than 1 1/2 hour. The employee Delanie was very professional & courteous. She is able to work under pressure. It was very hectic & she had to deal with a very nasty disgruntled customer. She was working all over the place... Taking in the customers request outside. Printing the vouchers. Also as cashier. Delanie is the definition of “customer satisfaction “ Please giver her an award...she deserves it! Because of her your business was able to run on that Saturday. More

Stop and Go It's 7:20 am, I know that the sign of a thriving dealership is it's service department. This dealership has a good service department well staffed wit It's 7:20 am, I know that the sign of a thriving dealership is it's service department. This dealership has a good service department well staffed with knowledgeable competent personnel. At the time of my visit there were plenty of patrons waiting to drop off their vehicles for service. I had a simple service request standard maintenance, oil change and tire rotation. The service took a bit long I thought 1 hour and 45 minutes from the time I handed my keys to the service coordinator until I was back in the seat of my car. While I was there in the waiting area an argument broke out in the service area out of sight but it was loud and vulgar and long. The good thing for the dealership is that I was the only outsider who was at the waiting area so no one else had the negative experience. As a business owner with employees I understand the dynamics of alfa males sharing work space, and butting heads from time to time. What I don't understand is why these guys are still on the same side of the room. If they are good techs then help them by separating their proximity. If that don't work someone has to go because you don't want that escalating into a dangerous situation that may or may affect employees or patrons and spread a negative reputation to an otherwise great fealership More