Riverdale Chrysler Jeep Dodge Ram

Scheduled service As usual the staff (Jose) was extremely courteous and helpful. I was hearing some unusual sound coming from the rear of the vehicle & the service team As usual the staff (Jose) was extremely courteous and helpful. I was hearing some unusual sound coming from the rear of the vehicle & the service team was able to pin point it to a bent bumper guard attachment that was hitting the undercarriage of the vehicle whenever i hit a bump. More

Wait was too long I went in for my first oil change and had a slight creaking with the wheel. I showed up to the dealership at 7:30AM and didn't leave until 1:30PM. A I went in for my first oil change and had a slight creaking with the wheel. I showed up to the dealership at 7:30AM and didn't leave until 1:30PM. Around 11AM, I asked one of the gentlemen if there was any update on my car, and their response was "We haven't looked at your car yet, we're still working on cars from last night. On top of that, I was told my car had a recall on it. Two hours later, the dealer said "my car wasn't part of the recall" and they would not fix the issue. 2 weeks later in the mail, I received a card from Jeep saying my car needs an immediate fix due to a recall, and I now must go back to the Service center to fix my issue. I will not be returning to Riverdale for this. More

Poor customer service I brought my 2012 Jeep Wrangler Call of duty edition to the dealership numerous times to tell them that the manual transmission is popping out of firs I brought my 2012 Jeep Wrangler Call of duty edition to the dealership numerous times to tell them that the manual transmission is popping out of first gear when it’s already engaged. They advised me every time over the past 3 years that there was no problem and they cannot replicate the issue. The shifter broke off and I brought it in to be repaired, they changed it with a different one and it kept rattling. So I brought it back to get that corrected and they said “the transmission kicks out in first gear, but you’re no longer covered by the warranty so you need to call Chrysler to dispute it” 3 weeks later Chrysler didn’t do anything to assist and the dealer charges me $149.99 plus tax for a diagnostic fee on a trouble I’ve told them about for 3 years. When I disputed the fact that they didn’t do anything to diagnose the trouble other than drive it into the bay they refused to hear my argument and insisted I pay. The entire experience has made me decide to trade in the vehicle and get a different car manufacturer’s vehicle because this is the poorest customer experience I’ve ever had in my 30 years of driving. More

New Car Purchase Wow! Everyone was very friendly and accommodating! My sales rep, George Roggiero, was on point! He was personable and knowledgeable. He presented Wow! Everyone was very friendly and accommodating! My sales rep, George Roggiero, was on point! He was personable and knowledgeable. He presented me with options which is always a plus! He also provided a great menu choice for me as well! How cool! FINALLY: They RANG THE BELL!!! Great feeling! More

Fantastic customer service and support Available for big repairs and all the small maintenance stuff, this service department is organized and competent, honest about challenges and quick t Available for big repairs and all the small maintenance stuff, this service department is organized and competent, honest about challenges and quick to respond, thank you More

Quick oil change Jose is always friendly and helpful when I come in. This time I had dealt with another associate who was able to help fit me in for an oil change thou Jose is always friendly and helpful when I come in. This time I had dealt with another associate who was able to help fit me in for an oil change though she explained that they were on a time crunch. I was grateful. More

AMAZING EXPERIENCE WAS A PLEASURE DEALING WITH JOE SZABO AND HARVEY THEY WERE REALLY HELPFUL THROUGHOUT THE WHOLE PROCESS OF LEASING THE NEW 2019 CHRYSLER PACIFICA THANX WAS A PLEASURE DEALING WITH JOE SZABO AND HARVEY THEY WERE REALLY HELPFUL THROUGHOUT THE WHOLE PROCESS OF LEASING THE NEW 2019 CHRYSLER PACIFICA THANX AGAIN More

Pleasant They offer me pronmpt service. Friendly employees and very comfortable waiting room. Customer service overall is very professional. The employees show They offer me pronmpt service. Friendly employees and very comfortable waiting room. Customer service overall is very professional. The employees show care toward customers satisfaction. More

Routine Maintenance Great team over at Riverdale. I was there on my birthday for a routine maintenance checkup and they got in and out in under an hour. Love those guys! Great team over at Riverdale. I was there on my birthday for a routine maintenance checkup and they got in and out in under an hour. Love those guys! More