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Riverdale Chrysler Jeep Dodge Ram

Bronx, NY

4.5
859 Reviews

5869 Broadway

Bronx, NY

10463

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Showing 859 reviews

November 04, 2024

Worst service ever Reached out several times Car was there Almost 2 weeks with no callbacks. After waiting for recall parts for almost 2 months. Do not recommend More

by alvarado1408
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Albert
Nov 05, 2024 -

Riverdale Chrysler Jeep Dodge Ram responded

I'm sorry to hear about your experience with our service. We strive for timely communication and it's clear we fell short in this instance. Please reach out so we can address any remaining concerns you have regarding the recall parts or anything else. Thank you, Customer Care Team - CustomerCare@RiverdaleChryslerJeep.com

November 02, 2024

Riverdale jeep was able to assist me during an emergency with my vehicle. Service was fast and efficient. Thank you for servicing me More

by lateashaeaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana
Nov 04, 2024 -

Riverdale Chrysler Jeep Dodge Ram responded

We're delighted to hear that our team at Riverdale Chrysler Jeep Dodge Ram was able to assist you promptly during your emergency. Thank you for trusting us with your vehicle, and we're here whenever you need us!

October 31, 2024

Ok, but a lot of xxxxxxxx and feel that I wasn’t treated fairly need to speak to Upper management More

by c.murdough81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jc
Oct 31, 2024 -

Riverdale Chrysler Jeep Dodge Ram responded

I'm sorry that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Jamie Brown - Customer Success Specialist - 8453531919

October 26, 2024

I went to this dealer to resolve a leak issue and nothing was done. They waste my time More

by URIELREYNOSO91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Albert, Freddy Juseinoski, Stanley Charles
Oct 28, 2024 -

Riverdale Chrysler Jeep Dodge Ram responded

I am sorry to see the low rating, as customer service is our priority. If you're willing, I would like to learn a bit more about your visit and see what I can do to help. Would you please contact me when you have the chance? Thank you, Jamie Brown - Customer Success Specialist - 8453531919

October 25, 2024

Customer service is good and they look for the best option for the customer l More

by Lina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Albert, Freddy Juseinoski, Stanley Charles
Oct 28, 2024 -

Riverdale Chrysler Jeep Dodge Ram responded

Here at Riverdale Chrysler Jeep Dodge Ram, we always value and appreciate our customers' feedback. Thank you, Lina!

October 21, 2024

I had a great experience at Riverdale Chrysler! The staff Kayla was friendly and attentive from the moment I walked in. My service advisor, Kayla kept me updated on the progress of my vehicle and e More

by JessicaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Oct 21, 2024 -

Riverdale Chrysler Jeep Dodge Ram responded

Jessica, we're delighted to hear that Kayla and the team at Riverdale Chrysler Jeep Dodge Ram provided you with such a positive experience. Thank you for recommending us, and we look forward to seeing you again for future services!

October 21, 2024

I recently took my vehicle to Riverdale Chrysler for service, and I had a fantastic experience! From the moment I arrived, the staff was friendly and welcoming. The service advisor, Kayla , was incre More

by JessicaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Oct 21, 2024 -

Riverdale Chrysler Jeep Dodge Ram responded

Jessica, we're delighted to hear about your fantastic experience with Kayla and the team at Riverdale Chrysler Jeep Dodge Ram! Thank you for recommending us, and we look forward to assisting you with future maintenance needs. Safe travels!

October 21, 2024

Excellent service. Upon arrival, I was promptly welcomed by Kayla . She kindly explained the process and estimated how long the service would take. Throughout my vi More

by JessicaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Oct 23, 2024 -

Riverdale Chrysler Jeep Dodge Ram responded

Jessica, thank you for sharing your experience! We're delighted to hear that Kayla and the team at Riverdale Chrysler Jeep Dodge Ram provided excellent service. We appreciate your kind words and look forward to serving you again in the future!

October 21, 2024

Overall, I had a fantastic experience at Riverdale Chrysler. The combination of excellent service , reasonable pricing, and attentive staff Kayla, has made me a loyal customer. I would highly recomme More

by JessicaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Benitez
Oct 24, 2024 -

Riverdale Chrysler Jeep Dodge Ram responded

Jessica, we're delighted to hear that Kayla and the team at Riverdale Chrysler Jeep Dodge Ram provided you with such a fantastic experience. Thank you for your recommendation and loyalty!

October 17, 2024

Great experience! Kayla went above and beyond to assist with great professionalism and having my best interest in mind. I left with a good understanding of my vehicl More

by JessicaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kayla benitez
Oct 17, 2024 -

Riverdale Chrysler Jeep Dodge Ram responded

Jessica, we're delighted to hear that Kayla and the team at Riverdale Chrysler Jeep Dodge Ram provided you with such a positive experience. Thank you for your kind words and support!