Riverbend Chrysler Dodge Jeep Ram

Purchased new Jeep a few years ago. Should have thoroughly check tires which were supposedly brand new. Recently noticed tire leak. Local Firestone showed me where tire had been plugged on sidewall thoroughly check tires which were supposedly brand new. Recently noticed tire leak. Local Firestone showed me where tire had been plugged on sidewall. Since I have never had any of the tires repaired or even the Jeep in a shop since I purchased, I had to assume the tire was sold to me like that when I purchased from Stallings Motors in Cairo. This vehicle was driven by Clarence (dealership salesperson) to me in Florida. I gave the dealership salesperson, dealership owners & CEO an opportunity to resolve. No reply from owners or CEO. Salesperson blamed it on the dealership they obtained the Jeep from, but refused to take any further action. Since I purchase a new vehicle every 4 years or so, I will be sure to exclude Stallings (appropriately named) from my options. Customer service is merely an advertising campaign, not backed by any supporting evidence. I never understand why companies spend millions of $$'s on trying to gain new business, rather than taking care of those who spend thousands with them and relying on the best form of advertising...Word of Mouth. More