Rivera Toyota - Service Center

Great Toyota service team I put lots of miles on my 2010 RAV4 and I am in to see these guys about every 5 to 6 weeks for my 5,000 mile services. They are terrific to work with I put lots of miles on my 2010 RAV4 and I am in to see these guys about every 5 to 6 weeks for my 5,000 mile services. They are terrific to work with; customer focused professionals who listen and make great suggestions. They also work as one team so there is no unnecessary waiting. If you have a Toyota and are within driving distance, be sure to go see these guys for whatever the car needs. More

convenient Toyota Rivera makes easy service process. O love dropping off my car and being drove back by to work. Employees from front desk are polite but they n Toyota Rivera makes easy service process. O love dropping off my car and being drove back by to work. Employees from front desk are polite but they need to smile more :-) More

Best service experience! Very flexible In scheduling service! Very cordial and professional!! Thank you Jose! Mark and Jose were very informative! I will happily return for th Very flexible In scheduling service! Very cordial and professional!! Thank you Jose! Mark and Jose were very informative! I will happily return for the next service!! Thank you again!! More

Jose Azize was a pleasure to deal with from the moment I arrived to the moment I left everyone who spoke to me treated me like family everyone were very professional and pleasant from the moment I arrived to the moment I left everyone who spoke to me treated me like family everyone were very professional and pleasant More

10000 miles service at the Express Service center Waiting area comfortable. TV, coffee, bottled water & bagels. Seemed busy but wait time acceptable which also included washing car. Express Service b Waiting area comfortable. TV, coffee, bottled water & bagels. Seemed busy but wait time acceptable which also included washing car. Express Service building great idea. Cuts wait time down. More

New Express Service Center I tried their new Express Service Center and it was just great. I went in for the 50,000 miles check up. They had me in and out in no time. The new bu I tried their new Express Service Center and it was just great. I went in for the 50,000 miles check up. They had me in and out in no time. The new building is just great idea. More

Headlight bulb replacement Ronnie and the folks in service at Rivera Toyota have taken care of us, and our 3 toyotas, for years. They are always professional and provide except Ronnie and the folks in service at Rivera Toyota have taken care of us, and our 3 toyotas, for years. They are always professional and provide exceptional advice and service. They were able to accommodate me when I needed an immediate headlight bulb replacement. I called in the morning and had my replacement by lunch time. They always do their best to help in any way they can! More

service visit right on time and courteous people. They were very good at communicating and explaining everything. I will be back for any future repairs and mainte right on time and courteous people. They were very good at communicating and explaining everything. I will be back for any future repairs and maintenance. More

Friendly, Fast Service I went into the service department expecting the worst and left with a smile on my face. It was a pleasure working with Ronald Odegaard who walked me I went into the service department expecting the worst and left with a smile on my face. It was a pleasure working with Ronald Odegaard who walked me through the problem, including what the noise was and how to prevent it in the future. I can't praise Ronald and the service team enough. The service department experience has made me a customer for life! More

Competence, and honesty When they say they inspect your vehicle every time it's brought in for service, they mean just that. Last year, the night before I brought my Prius in When they say they inspect your vehicle every time it's brought in for service, they mean just that. Last year, the night before I brought my Prius in for service, there was a sweet yet alien aroma in it. Couldn't figure out what it was, thought it was from a bakery I passed, but it persisted. I really didn't think much of it, until the service advisor came out, and said "Your water pump is just beginning to go. You can drive it for a while, or we can replace it for you. " Having broken down many years ago on the New York State Thruway with a broken water pump, it was no contest. The water pump was replaced, that visit. This past visit, I was informed that a nail had been found in my tire, and that there would be a fee for dismounting the tire, welding in a patch, rebalancing, etc. I okayed expending the money. What happened? Turns out the nail (actually, a small screw) was lodged in the tread, and hadn't penetrated the tire's carcass. Result? No charge for the removal of the offending object. Honesty, as depicted by both of these incidents, are why I continue to have my Prius serviced by this dealership. Notably, even through a change in ownership, the competence and honesty of the service department has changed not one bit. That is key. This is what an automobile dealership is supposed to be like. More