Rivera Toyota - Service Center

Multipoint inspection Toyota care The service people were courteous, efficient, expedient, and knowledgeable. The time was less then one hour. The service was part of Toyota Care. The service people were courteous, efficient, expedient, and knowledgeable. The time was less then one hour. The service was part of Toyota Care. The wait room was very pleasant. The car wash was complementary, and very a very nice touch. However the washers did not clean the window trims. More

Dropped off car for 4 recalls, a transmission fluid chane, Left car over night and it was done by the next day. Excellent service and personal.cod not be happier with the service Thank you. R Mulroy Left car over night and it was done by the next day. Excellent service and personal.cod not be happier with the service Thank you. R Mulroy More

Express Service I went in for an oil change/tire rotation and was told it would take 30 min and I was out in 30 min. The waiting area was clean and comfortable. I went in for an oil change/tire rotation and was told it would take 30 min and I was out in 30 min. The waiting area was clean and comfortable. More

Express service. Went to have a key made. Was quickly greeted by Mark, took my vehicle and proceeded to start the process. Waited in lounge and was offered refreshment Went to have a key made. Was quickly greeted by Mark, took my vehicle and proceeded to start the process. Waited in lounge and was offered refreshments. Vehicle returned in half hour, super job. More

How Refreshing! The last time I went to a Toyota service center for work on a recall item, I was told I needed $768 worth of work, on a car with less than 18,000 mile The last time I went to a Toyota service center for work on a recall item, I was told I needed $768 worth of work, on a car with less than 18,000 miles. When I went to my mechanic, all I needed was wiper blades. The mechanic had a cousin working in the Toyota center and after calling him, the response he got was"That's how we make our income." So I really hesitated to go to a Toyota center. I had just moved to Pleasantville from Brooklyn. My sister only uses Rivera Toyota to do all work on her car and took me there for an inspection about a month ago; ergo when I got the notice about the air bag, I called Kevin Feldman. He checked stock and as he had the needed parts we made an appointment. From the minute I got there, I was treated with the utmost courtesy. The waiting area as well as the bathroom were spotless! I got my car back in under an hour and a half. As I was sitting in the waiting room, I listen as the mechanics came to the customers and discussed what was wrong with their cars and told them that it could be done today and what the estimated cost would be! Right then and there, I knew this was my new mechanic. I could feel completely confident to bring my car in. Mr. Feldman is to be commended for his professionalism, courtesy, and for inspiring confidence in the center. More

Yearly Inspection + I've been a long standing customer since 2000 with prior ownership and am please in knowing that the new ownership continues to be ethical. I went in I've been a long standing customer since 2000 with prior ownership and am please in knowing that the new ownership continues to be ethical. I went in for my routine yearly inspection and I was told i needed new front brakes and new front rotors. I live on a budget and couldn't afford to get car inspection, brakes and rotors all at once. I also have to return to get 2 recalls taken care of. Did my homework with in 2 days calling a few mechanics I know well and find out how much it would cost for parts and labor for new front brakes and rotors and Toyota was spot on. I hate being taken for a fool because I'm a women. And I hate feeling pressured to do something if i can drive safely until i get the moneys necessary to do the replacement/ fixtures. So thank you for honesty, continued ethics and treating me like I'm still a valued customer/ toyota family. More

Service - quick in, quick out My service experience was a pleasant one. This was my first visit to the service dept after purchasing my vehicle only a few months before. The servic My service experience was a pleasant one. This was my first visit to the service dept after purchasing my vehicle only a few months before. The service rep was very knowledgable and pointed out that there was a discrepancy in the type of oil that was to be used in my vehicle. He made amends and the right thing was done at no extra charge. They also said that the car should be done in an hour. And it was. Treating the customer kindly and efficiently. This guarantees me that future services should go just as well ! Thanks gents ! More

Excellent Service person thought of issues that I had not My service person, Kevin Feldman, addressed all my issues, then broached issues I had not known existed, including the need for tires and for an annua My service person, Kevin Feldman, addressed all my issues, then broached issues I had not known existed, including the need for tires and for an annual state inspection. More

GREAT SERVICE! The technicians were extremely courteous, punctual and communicative. They fit the service and loaner car around my schedule and had everything read The technicians were extremely courteous, punctual and communicative. They fit the service and loaner car around my schedule and had everything ready when they said they would. It ended up that my car needed something major that was unexpected. Kevin did some research and made sure it could be covered under warranty. And the car was still ready when I had asked for it! More

Oil change Good, courteous service. I was in for an oil change and they also found that I had a bulb out by my rear license plate. Good, courteous service. I was in for an oil change and they also found that I had a bulb out by my rear license plate. More