River Oaks Chrysler Jeep Dodge Ram

Service Department is misleading and Poor Customer Service! Unbelievably POOR SERVICE and a misleading service technician. Originally brought my Vehicle in for a regular 30k Service inspection with an Oil Cha Unbelievably POOR SERVICE and a misleading service technician. Originally brought my Vehicle in for a regular 30k Service inspection with an Oil Change. After dropping it off at 9:30am my Service Tech called at 3:30 pm to inform me there were additional problems. A front tire sensor, rear differential fluid, and now a broken steering hub all uncovered problems on a Friday at 5:30pm. None of these problems existed when I took my vehicle in to my previous mechanic. An original estimate of $600 has now exploded to over $1500. I will NEVER bring my vehicle to River Oaks Jeep again and encourage you to think twice about trusting them with your business. More

Great experience We have been looking for cars and have been looking at many dealerships. They gave us a great service and got us the best deal we could hope for. We have been looking for cars and have been looking at many dealerships. They gave us a great service and got us the best deal we could hope for. More

Poor Customer Service and Car Issues 1. On 06/12/2018 I purchased a 2018 Chrysler Pacifica from River Oaks Chrysler Jeep Dodge Ram. 2. On 07/26/2018, the Pacifica stopped running whil 1. On 06/12/2018 I purchased a 2018 Chrysler Pacifica from River Oaks Chrysler Jeep Dodge Ram. 2. On 07/26/2018, the Pacifica stopped running while we were driving it down the road. It had to be towed to River Oaks Chrysler. I spoke with Sales Representative: Gregory Washington, Service Consultant: William Hernandez, Service Manager: David Rhodes and Owner: Mr. Alan Helfman. I was told that the 2018 Pacifica had a battery problem and they did not have battery in Houston--the battery had to come from Dallas. It was returned to me on ?08/03/2018 with the impression that it had been fixed. 3. ?On 11/01/2018 the Pacifica stop running again while driving down the freeway. I was not able to contact anyone at River Oaks Chrysler to have it towed. ?We called William Hernandez several times and could not get hold of him. ?It was towed to ?River Oaks Chrysler by Fast Tow at my expense of $175. 4. As of 11/05/2018, they have not looked at our car for 4 days. No one has taken the time to look at the Pacifica. I was instructed that they were backed up and did not have the time and would "try to get to it". Once again, we did not receive an update. 5. I think I have been sold a "Lemon", this car needs to be fixed correctly or Chrysler should replace my car if they cannot solve the issue. Update: Car was brought into River Oaks Chrysler Dodge Jeep Ram on Thursday November 1, 2018. It was finally escalated and put in the shop to see what was wrong late on Monday November 5th, They ordered the parts and said once they arrive they will work on on the car. multiple called thru we week were made and messages were left. I called William Hernandez again on Monday November 12th, and was informed that the are installing the new computer that morning and will program it. They wanted to let it sit and run the car later that day to make sure everything is running properly and would call us to pick it up by the end of the day. I then called again around 4pm and no one answered. On Tuesday, November 13, called again left a couple messages to check the status of the car. at 9:15 I was able to finally talk to William Hernandez and was informed that they wanted the car to sit over night and try it one more time to make sure all was in proper working order and it was now ready for release. It took 12 days for my car to get fixed. That's too long. More

Body Shop can’t be trusted Body Shop can’t be trusted. Given run around for weeks with horrible results. They rufused to correct poor workmanship for body panels painted differe Body Shop can’t be trusted. Given run around for weeks with horrible results. They rufused to correct poor workmanship for body panels painted different shades. Discovered parts missing. More

Poor Customer Service I have purchased 3 cars from this place, and the owner Mr. Allen is a very nice guy was there for all 3 sales! Recently, after purchasing my 3rd car i I have purchased 3 cars from this place, and the owner Mr. Allen is a very nice guy was there for all 3 sales! Recently, after purchasing my 3rd car in March, I had some issues with my brand new car that hadn’t even been test driven. Ok, I get it, it’s a new car they have issues as well! However, BETTY FOOTS, the service manager promised to pay my first car payment due to these issues. It is June and I have yet to receive a check from them, and every time I call BETTY FOOTS, she tells her employees to say she is not in the office and after calling again, her phone goes straight to voicemail. Who has time to play games with you BETTY FOOTS!!! If you are not going to pay the note, just say that, but the games that you are playing to say that you are a MANAGER, is ridiculous! Again, I have purchased 3 cars from Mr. Allen, and never have I ever experienced such poor customer service from this place until I met BETTY FOOTS! More

Poor Customer Service I bought a used car here. After I walked off the lot--no one cared. My tires had lug nut lock and they did not pass it on when I bought the car. I wa I bought a used car here. After I walked off the lot--no one cared. My tires had lug nut lock and they did not pass it on when I bought the car. I was given the run around, used car dept. said it was up to the service department to check the car for all parts. I asked to speak to the general manager and unknown I was given to the service manager. David Rhodes, the assistant service manager asked me what they could do after hearing my story. I asked him to pay for the tow if there was a charge. He was going to talk to the used sales department and get back to me. Guess what? He never called back. When I contacted him today-he said they weren't paying for the tow and maybe I should check with the place wheres (yes that was his articulation) I get my oil changed?? Maybe they have the lug lock. This place is a rip off! More

President and staff are amazing! Best dealership in town! The President Mr. Helfman, The floor manager Alaa and the salesman Alfonso are all incredible! This was my first time working Best dealership in town! The President Mr. Helfman, The floor manager Alaa and the salesman Alfonso are all incredible! This was my first time working with them and will refer anyone I can! Great trustworthy and honest people. Also the best Jeep dealership in the world! They got me into a 2018 Jeep Wrangler JL unlimited at an unbelievable price! Thanks guys! More

The best in the business Aside from being a great place to buy a vehicle they do so much in the community. Mr. Helfman is truly a blessing to Houston and it's people. First Aside from being a great place to buy a vehicle they do so much in the community. Mr. Helfman is truly a blessing to Houston and it's people. First responders and educators should definitely at least pass by to meet the staff. More

Best Experience Best car purchase experience. Just purchased my 17th cars from River Oaks Jeep. Top service from sales service and management every time been treated Best car purchase experience. Just purchased my 17th cars from River Oaks Jeep. Top service from sales service and management every time been treated RIGHT !!!!! More

A pleasure. Purchasing my jeep was the easiest vehicle i have ever purchased. Only hassel was the flood postponed me from picking it up. The only thing better wo Purchasing my jeep was the easiest vehicle i have ever purchased. Only hassel was the flood postponed me from picking it up. The only thing better would have been purchasing for below blue book. More