River Oaks Chrysler Jeep Dodge Ram

This dealership was really helpful! Really happy with my purchase of a 2017 nissan maxima. Also the sales man jonathan rodriguez was really good at helping me with my car really recommend going with him! purchase of a 2017 nissan maxima. Also the sales man jonathan rodriguez was really good at helping me with my car really recommend going with him! More

Excellent buying experience I've bought 3 cars from here and the staff is great. Wouldn't buy anywhere else. Buy from these guys that actually give back to the community and don I've bought 3 cars from here and the staff is great. Wouldn't buy anywhere else. Buy from these guys that actually give back to the community and don't add any BS fees no dealer prep or addendum. More

We bought a car last weekend. The whole shopping experience was great. We didn’t seat all day in the dealership it was fast and easy. Jonathan was friendly, patient, and knowledgeable. I highly reco experience was great. We didn’t seat all day in the dealership it was fast and easy. Jonathan was friendly, patient, and knowledgeable. I highly recommend them!!!! More

Execellent Sales Rep. Good service. Fair Deals. Financial department was 7/10. Service center was defiantly good. Parts department was backed up seemed slow. Overall it was 10/10 experience. department was 7/10. Service center was defiantly good. Parts department was backed up seemed slow. Overall it was 10/10 experience. More

John was one of the greatest salesman I’ve ever dealt with. He did not put any pressure on me and made the whole thing an enjoyable experience. He got my information and even told us to go enjoy lunch So with. He did not put any pressure on me and made the whole thing an enjoyable experience. He got my information and even told us to go enjoy lunch So we went across to Houston steakhouse until the deal was finalized. He then drove the brand new car to Houston steakhouse for us to drive back to the dealership and sign the papers which literally took a total of 25 to 30 minutes. I highly recommend this dealership and I highly recommend John for an honest and hassle free car buying experience. I give six stars if it was possible More

I could not be happier with the service I received from Rene Ortega and Alan Helfman. From the moment we arrived they took care of us with out being pushy. I purchased a Longhorn Ram 1500. Rene Ortega and Alan Helfman. From the moment we arrived they took care of us with out being pushy. I purchased a Longhorn Ram 1500. More

Rene Ortega outdid himself with quality service. He minimized my time at the dealer ! I’m in love with my Jeep Wrangler !Thanks again guys!! minimized my time at the dealer ! I’m in love with my Jeep Wrangler !Thanks again guys!! More

Save your money, time and runaround I have been customer for 6+ years and bought two Jeeps from them. All regular maintenance and services for both the jeeps were done at this location. I have been customer for 6+ years and bought two Jeeps from them. All regular maintenance and services for both the jeeps were done at this location. I had noticed since year or so that customer service especially in the service department was going downhill. Every time I take my jeep for service, they are salesmen trying to sell me some kind of PM. Few weeks ago I got new set of rear breaks installed from them. While I was driving couple of days after the break job, break lever did not engage and hit the floor board. Imagine this was in traffic driving on 59 South, I somehow managed to steer away from hitting the front vehicle. It was almost an accident, I pulled over immediately and inspected for break fluid leaks and fluid level. No leaks and fluid level was good. Then, turned it back on to test the brakes. After pumping few times, brake lever engaged, so I though it was one time occurrence because of new break job. Few days later, it occurred in two separate occasions. I took it to the service department on 10/08/19 at 8:00 am and explained the situation, he (Juan Reyna) said that he would get back to me once they figure out in couple of hours. I get a phone call two hours later and he tells me that everything checked out fine with inspection, no codes showed and mechanic drove around to test and comes out with nothing. So they think brake fluid is dirty and would need to be flushed which might fix the issue. If it doesn't then it might be master cylinder which needs to be changed. So he quotes me 179$ + for break fluid flush. I refused his proposal because it's guess work and literally gambling with my money. I explained again that, I had no issues for almost two years since I owned the vehicle and after I get new set of brakes this issue showed up. He kept repeating the same thing despite me trying to explain so at that point I requested to talk to the manager. He connects to manager line, after few rings he picks it back and tells me that manager is on an other call and manager would call me in 5-10 mins. No call for an hour and half, so I called back and he tells me that manager is busy and according to manager, brake fluid flush would not fix the issue, it would need further diagnostics and they think it is master cylinder which they would give me a quote soon and manager would call to discuss per my request. That was around 10: 30 am, I waited till 1:00 pm, I still did not get any call. I waited till 2 pm and decided to Uber and find out in person. Walk in, Jeep is sitting outside by the cashier. I had asked for the manager (David Roads) and walked into his office. He was rude to begin with, tells me that they were busy with city of Houston and had no time to call me and couldn't perform diagnostics to the vehicle as there were other vehicles in line. Not to mention again, I dropped it off little before 8:00 am and I was the first customer. Manager apparently did not know the whole story ( But per Juan, they had a discussion about this earlier) so I had to repeat myself and explain whole 9 yards. He never apologized but kept giving me excuses why they couldn't get to it or call me. He had time to discuss my case but did not have time to give me a call ?? At this point, I can't trust anyone. There is either communication issue internally or no one wants to admit their mess up. They were obviously not expecting me to show up, I caught them off guard and I hear whole bunch of excuses. Then tells me to leave the vehicle for inspection which they would look into it tomorrow in the am next day and would get back to me tomorrow. Never offered me a loaner vehicle nor a ride. He assigned me to Service Consultant ( William Hernandez), who I had to explain my whole story again. He was patient and seemed legit. It was 2:45 pm, I requested for a ride and left. I get a call from William around 10:30 am, he tell me that his mechanic can't find anything wrong after test driving. They would like to test it again and update me in couple of hours. I get a call around 1:30 pm and same answer and tells me that they would like to test it cold and see if anything can be spotted. I get a call around 4:30 pm with similar answer that they can't seem to find anything wrong with it and suggests me to note if I observe anything out or norm. At this point, I lost two days, whole bunch of stress and nothing has been resolved. I suggest saving your money and time by avoiding this place... More

very enjoyable! This was the third vehicle that myself and my family have bought from this Dealership, and have had nothing but an enjoyable and easy going experience This was the third vehicle that myself and my family have bought from this Dealership, and have had nothing but an enjoyable and easy going experience! Dean Francis helped us each time like we were the most important people there! THANKS DEAN!!! More

bad customer service and stealing money I took my car to the dealership because my mil light was on and my brake light was on the come to find out my gas cap was lose and my brake fluid was I took my car to the dealership because my mil light was on and my brake light was on the come to find out my gas cap was lose and my brake fluid was low and got charged 180 dollars was i have taken my car in 2 or 3 times already and pay 100 dollars i have taken each and every time so you would think that they would have done that gas cap and and told me my brake fluid was low for free very sad don't go here😐 More