River Oaks Chrysler Jeep Dodge Ram

I had a wonderful experience. Alfonso was very helpful. Drove away in the car i wante so yea AWSOME😎 Alfonso was very helpful. Drove away in the car i wante so yea AWSOME😎 More

I recently visited River Oaks Chrysler Jeep Dodge Ram and had the pleasure of working with Jose Portillo. From the moment I walked in, Jose's professionalism and commitment to customer satisfaction were and had the pleasure of working with Jose Portillo. From the moment I walked in, Jose's professionalism and commitment to customer satisfaction were evident. Jose went above and beyond to make my car-buying experience smooth and enjoyable. His knowledge about the vehicles and willingness to answer all my questions made me feel confident in my decision. He was patient, friendly, and truly focused on finding the right fit for my needs. The entire process, from test driving to finalizing the paperwork, was seamless, thanks to Jose's expertise and dedication. I highly recommend River Oaks Chrysler Jeep Dodge Ram and specifically commend Jose Portillo for his outstanding service. If you're in the market for a new vehicle, don't hesitate to reach out to Jose! More

I recently had the pleasure of working with Husein at River Oaks Jeep, and I couldn't be happier with the service I received. Husein's professionalism and dedication to ensuring a positive experience wer River Oaks Jeep, and I couldn't be happier with the service I received. Husein's professionalism and dedication to ensuring a positive experience were truly outstanding. He went above and beyond to answer all my questions, provide valuable insights, and make the entire car-buying process seamless. Husein's expertise and friendly demeanor made me feel confident and supported throughout the entire journey. I highly recommend Husein and River Oaks Jeep to anyone seeking a stress-free and enjoyable car-buying experience. Thank you, Husein, for your exceptional service! More

I recently had the pleasure of working with Hussein at your dealership, and I am compelled to share my exceptional experience. From the moment I walked in, he demonstrated unparalleled professionalism and your dealership, and I am compelled to share my exceptional experience. From the moment I walked in, he demonstrated unparalleled professionalism and genuine interest in helping me find the perfect vehicle. Hussein made the entire process seamless and stress-free. I want to express my gratitude for the outstanding service I received from Hussein and the entire team at River Oaks CJDR. I highly recommend Hussein and River Oaks Jeep to anyone in search of a remarkable car-buying experience. Best regards, James Thompson More

Terrible Service and Terrible business practices. Service department charge for a failed clutch 3 days after purchase. Sad and after paying for the repair we found out they did not even try to call Service department charge for a failed clutch 3 days after purchase. Sad and after paying for the repair we found out they did not even try to call the warranty company. Some of the repair was actually covers under the warranty… what kind of scam is this? Also the fuel was on empty and could not even go 5 miles to a gas station… amateur hour. Do Not Enter More

Have you ever seen this owners commercials ? Trying on tennis shoes and then kicking out a car window like some karate kid. Watching the woman hide their expression of discuss is impressive thin Trying on tennis shoes and then kicking out a car window like some karate kid. Watching the woman hide their expression of discuss is impressive thinking by looking at them will make him not look so foolish. Defiantly out there . Oh , yes I did have my jeep which I purchased from ROJ repaired there , they had it for 3 weeks for a Ele issue behind the dash as I was told we will replace the circuit board , come to find out they just super glued it . Let’s just say it got really ugly where Mr Karate Kid finally fixed it . So no longer ROJ even if it was the only dealership in town. More

Honestly wasn’t a fan that the website showed me this car and it was so far away. This is new to me. But Randy was responsive and all went well. Although nerves were part of it buying out of state, I couldn’ and it was so far away. This is new to me. But Randy was responsive and all went well. Although nerves were part of it buying out of state, I couldn’t be happier with the outcome. More

Great experience with this dealership. Would buy from them again. Love my Toyota Sequoia Platinum. Would buy from them again. Love my Toyota Sequoia Platinum. More

Due to my reviews posted on February 19th and March 9th (2022), I been voted off the island (so to speak) of River Oaks Chrysler Dodge Jeep Ram! On March 9, I posted a second review of River Oaks Chrysler (2022), I been voted off the island (so to speak) of River Oaks Chrysler Dodge Jeep Ram! On March 9, I posted a second review of River Oaks Chrysler Dodge Jeep Ram. I had also been in talks with Chrysler/Stellates with whom I had a filed a dealer complaint. At 3:30 yesterday, I received a call from Ed telling me the dealership wanted me to come get my car as the dealership wanted it off of the lot. They had held for warranty work for SIX MONTHS without doing any work or even completing a warranty claim with Chrysler/Mopar.) The tow truck and I headed towards River Oaks Chrysler Dodge Jeep Ram to pick up my poor car. Once I was there, Betty (service manager) informed me in person that the dealership wanted me to take it elsewhere due to the reviews that I had given them. Possibly. But I also had to wonder if it might have to do with the fact that Chrysler/Stellates was now digging into this case and supposedly they had been contacted that very day by a regional manager. Kudos to Chrysler/Stellantis for looking into complaints and investigating on behalf of their customers!! My car was loaded on to the wrecker to be moved; we then had to wait about another hour. Although I had been asked to remove my car, there was a problem getting a clear $0.00 invoice. I was told that there were $4,000 of parts that were having to be removed in relation to my warranty. When I was finally given the invoice, in small print it read that the customer had called and asked to remove her car. Hmmm…. No, the dealership had called me at 3:30. And, when I arrived Betty had told me in person that I was to remove it as I had given them bad reviews. I went back to Ed and asked him to edit and correct this comment. Ed told me the comment had been edited and to go to the cashier to get the new copy. The second copy read exactly the same as the first copy. It was finally corrected on the third copy. As I will no longer be with this dealership, this will most likely be a last review. Good luck to others who might be experiencing difficulties here! Reach out to Chrysler/ Stellates through their customer care line and face book pages. They will try to help even though the process is slow. Lesson learned -call Chrysler/Mopar and check what is being done with your warranty work and filings. And apparently, THIS page is closely monitored by River Oaks Chrysler Dodge Jeep Ram as (even though, within SIX MONTHS, my car was never fixed and warranty claims were never filed for my car) I have twice received an immediate phone call after posting here. Good luck, everyone! 179 DAYS – no warranty claim ever completed. 179 DAYS - no repairs ever done More

On February 19, 2023, I posted a review about how River Oaks Chrysler had held my car since September 12, 2022, for warranty work… never doing any work and never even completing a file/claim with Chrylser/ Oaks Chrysler had held my car since September 12, 2022, for warranty work… never doing any work and never even completing a file/claim with Chrylser/Mopar so the work could be done. My car is still sitting (now with a dead battery), six months later, at River Oaks Chrysler. After my February 19th review, Betty Foots immediately called me and asked how I expected them to help me if I was giving them bad reviews. I told Ms. Foots that if River Oaks did help, my previous review could be modified or deleted to reflect such. I am not yet able to that. My car is still sitting, after six months (178 days), at River Oaks Chrysler Dodge Jeep Ram. On February 21, 2023, I met with Betty Foots about the situation. She promised that she would be taking it over and would get it done. In the meantime, she stated that she would have my mom’s car repaired so that I could drive that. (Mom’s car had gone in for a suspension job in September2022 and was given back to me sounding like the back end was about to fall off! Apparently, while in the care of Rive Oaks Chrysler, the sway bar and strut became broken.) Betty stated that during the time they worked on Mom’s car she would provide a rental. That she did do. However, Mom’s car was returned to me after 11 days still making noise when going over bumps and turning. And we are again back to emails going unanswered…I have had Mom’s car independently looked at. The left strut was replaced, but the leaking right strut was left. At this time, I am afraid to take Mom’s car back to River Oaks Chrysler to have this issue addressed. Although it, too, had a Lifetime Warranty which would cover this, I am paying out of pocket. However, semi -fixing my mom’s car (finally after 6 months!) and expecting me to drive it while the work on my car goes neglected is not an acceptable solution. It never was! After 178 DAYS…River Oaks Chrysler has still failed to complete the work on my car. When I spoke with Chrysler/Mopar today, March 8, 2023, River Oaks Chrysler had still not completed the necessary warrantee filings for repairs to even be started. I need have MY car back! My car was in for a warranty repair which I was told by Ed Kane would be covered. River Oaks Chrysler has made no good faith attempt at any repairs. Because of the failure to properly complete the repairs in a timely and proper manner, I am now catching rides to work. The school nurse brought me this a.m. I will UBER to my second job after work. Then, I will either UBER or catch a bus to get home tonight. Tomorrow, my assistant principal will be picking me up for school. Then, I will once again UBER to my second job and figure out how to get home from there. Next week, I will be paying for a rental for the week. However, as a teacher this is NOT something I can continuously afford. So, for the all the people who herald River Oaks Chrysler and Alan Helfman for supporting teachers and first responders… I am a teacher! And this is how I’ve been treated. This teacher is not feeling the support…Donating to charitable causes is admirable to many people… treating people honorably and doing business honorably on a daily business would be far more admirable and genuine. I have emailed a letter to Alan Helfman asking for River Oaks Chrysler to take full responsibility in getting my car fixed and asking to be reimbursed for my rentals and UBERS. I have received no reply. Furthermore, no action appears to have been taken against any of his employees who created this debacle by not doing their due diligence. I wonder if Georgia Provost and Miss Texas Latino and all those who participate in those “fun” commercials promoting River Oaks Chrysler Dodge Jeep Ram really understand the type of organization that they are promoting. Personally, I would be ashamed to promote an organization who takes someone’s car for 6 months, does NOTHING for 6 months, and makes no attempt to make things right when the More