River Oaks Chrysler Jeep Dodge Ram

Great deal, great dealership! Perfect car buying experience! No fluff, no run around, just a great deal from a great dealership! Nick Novosad made this one of my best purchase expe Perfect car buying experience! No fluff, no run around, just a great deal from a great dealership! Nick Novosad made this one of my best purchase experiences! My thanks and recommendation goes out to the folks at River Oaks... More

My car River Oaks Chrysler Jeep sales consultant Nick Novosad and General manager Blake Helfman made my new car buying experience, An Experience among good g River Oaks Chrysler Jeep sales consultant Nick Novosad and General manager Blake Helfman made my new car buying experience, An Experience among good genuine, people. More

Horrible Sales Staff and Management Judging by the other reviews, it appears that when you’re lucky enough to deal with the right people, this place isn’t too bad. Unfortunately, this w Judging by the other reviews, it appears that when you’re lucky enough to deal with the right people, this place isn’t too bad. Unfortunately, this wasn’t the case for me. I had been shopping around for new Wrangler Unlimited Sahara and River Oaks had the model I was looking for. Went in to the dealership, looked around, talked to one of the internet sales people and they gave me a quote on the model I was looking at as well as valued my trade in. Two days later I emailed the internet sales department several times but didn’t get a response (getting them to respond to voice mail or email was impossible). Finally got the sales person I dealt with on the phone and put a deposit on the Jeep I wanted. I asked to have a few things done to the vehicle and said that I would pick it up the following week. This was on a Thursday. On Saturday, I went in to look at the Jeep. The salesperson walked me around and around, then back to the office, then, he left and finally came back to tell me the Jeep had been sold. Huh? Honestly, the fact the Jeep had been sold after putting a deposit down mildly annoyed me. The fact that the sales person (Will Scanlan) did NOTHING over the three days since the deposit was made reeked of blatant incompetence. If you DO decide to purchase a Jeep from here, do yourself a favor and don’t deal with this salesperson. Anyway, he said a similar Jeep was in transit and would arrive in 10 days. He also said that he would attempt to locate another similar model locally from another dealer. I accepted that and left. Did my own search and found several similar models and emailed this info to him on Monday. No response. Called and left voice message. No response. Now, by this time I would have normally told them to kiss my a** and gone elsewhere. However, they had offered the best deal so I continued to act professionally towards them even though they could care less if they sold the Jeep to me. Definitely a “hey, we are high volume, if we don’t sell it you we will sell it to someone else..” Not knowing where else to turn I reached out their general sales manager, Jim Edmund (what a tool). The conversations started out with me saying “hey Jim, I’m working really hard to buy a Jeep from you guys but so far your sales people have made it impossible. We have an agreed to deal in place but…”. At this point he cut me off and said “well, there are plenty of other dealerships around, perhaps you should go to one of them”. Surprisingly, I didn’t end the conversation there (again, trying to save some $) but I decided fairly quickly that this is the sort of guy that contributes to car salesmen having a bad reputation. Anyway, promises made about getting back to me, finding a vehicle blah blah blah. Never heard from them again. I ended up going to Texan Jeep yesterday and bought a Jeep from them. They actually beat the deal offered by River Oaks and were great to deal with. The sort of transaction where when you’re driving home in your vehicle thinking “that went well”. So, my strong advice? Go elsewhere. If you do go here, don’t deal with Will Scanlan or Jim Edmund. More

The Best Car Buyng Experience I've every had On May 8, 2014 my views of buying a car were excellent. I was treated fantastically from the time I walked onto the property until I drove off in my n On May 8, 2014 my views of buying a car were excellent. I was treated fantastically from the time I walked onto the property until I drove off in my new Jeep Wrangler. I've never been to a dealership and the owner himself ensured me that he would I would be happy when I leave. He was determine to start me on the right track of rebuilding my car buying worthiness. I will be purchasing a vehicle from River Oaks Chrysler Dodge Jeep until God calls me home. I felt comfortable like I was a part of the family at River Oaks Chrysler Dodge Jeep. I'm going to do what I have to do to refer as many customers in that direction. Thanks Very Happy and Satisfied Customer More

Great experance I was searching for a 2014 Cherokee Trailhawk and found River Oaks Chrysler had one like I was searching for in transit, I called talked to Blake Helf I was searching for a 2014 Cherokee Trailhawk and found River Oaks Chrysler had one like I was searching for in transit, I called talked to Blake Helfman, he sent me information on the vehicle and I put a deposit down to secure the purchase, Blake kept me informed on the disposition of the car helped me get answers from corporate engineering on some questions I had to be able to tow it behind our motorhome, Fred Afshar called to let me know the vehicle had arrived at the dealership and set up for me to come in to complete the purchase, Fred orientated my wife and I on the vehicle (very thorough), Luke Holdorf took care of the financing and extended warranty, he was very thorough and helpful explaining everything so I fully understood. Mark MCCARY is their accessory person and he has been extremely in arranging the installation of the equipment to be able to tow our new Cherokee behind our motorhome. I would recommend this dealership to anyone interested in purchasing a vehicle. More

Customers BEWARE! I went to River Oaks Dealership on April 8, 2014 to purchase a used 2013 Dodge pickup. The price had already been settled on and I was traveling 3 ho I went to River Oaks Dealership on April 8, 2014 to purchase a used 2013 Dodge pickup. The price had already been settled on and I was traveling 3 hours from Louisiana to finish the deal. I let the salesman know I was on my way. Before I made the trip tho, I had the salesman walk around the the vehicle and describe to me any flaws on this vehicle. He assured me it was in perfect condition, nothing to report, only 3 tiny rock chips, so small you can barely see them. Once arriving at the dealership, the parking was awful. Once a person left a parking spot we were able to have a place to park. Walked inside the Pre-Owned building where 2 salesmen were sound asleep on the sofa facing you as you walk in the door. They never looked up. Several other salemen looked to see who walked in. I told them who I were looking for, they said they had not seen him for about 20 minutes. One gentleman kinda looked for him then after waiting about 5 minutes they pointed to a guy walking in the parking lot with a female, as they both were eating ice cream. Once he came inside I introduced myself and he asked if I had seen the truck. I told him no, I didn't see it anywhere. He went to get it out of the back somewhere and brought it out front. Once I walked up to the truck I immediately noticed a 2 ft scratch on the driver's door and a red scrape and a white scrape from a door, both on the passenger's side along with several other rock chips. The vehicle had not been washed or detailed. Pollen was in the bed. On top of the cab, it looked like it had been parked under a tree and junk was built up. The sales manager, Jim told me it was a used truck and that's what I get for the price. The price settled on this truck was about $32,000. I told the sales manager that I would have bought the truck if it had been as I was told and cleaned up to look worth the price! He told me he had cut the price to the bone, it's a used truck and what did I expect? He was visibly angry. I told him thank you but I was not buying the truck! This was an awful experience! I hope other customers BEWARE! More

Yves was attentive and showed me every vehicle I was interested in and there was no pressure to buy. After my purchase, time was spent to be sure that I was comfortable with all of the electronics and interested in and there was no pressure to buy. After my purchase, time was spent to be sure that I was comfortable with all of the electronics and other features of the vehicle. More

scheduled service for recall. when arrived told the vehicle would not be completed today because already had 4 vehicles ahead of me. Don't understand why they would schedule an appointment knowing the vehicle would not be completed today because already had 4 vehicles ahead of me. Don't understand why they would schedule an appointment knowing they couldn't do the work. this is the 3rd horrible service experience at this dealership. will never return here More

OVER THE PAST 45 YEARS I;VE BOUGHT -SOLD TRADED MANY MANY MANY!! VEHICLES- I HAVE NEVER! HAD SUCH AN INCREDIBLE EXPERIENCE IN MY ENTIRE LIFE!!!! THE ENTIRE PROCESS WAS NOTHING SHORT OF 5STARS!!! ALL MY FUTUR MANY!! VEHICLES- I HAVE NEVER! HAD SUCH AN INCREDIBLE EXPERIENCE IN MY ENTIRE LIFE!!!! THE ENTIRE PROCESS WAS NOTHING SHORT OF 5STARS!!! ALL MY FUTURE CAR/TRUCK PURCHASES WILL BE @RIVER OAKES! YOU SHOULD DO THE SAME! More

Zero stars is still too many for these guys. Sarcastic and snarky salesmen, not knowledgeable about the vehicles they have on the lot, inflexible and unwilling to do anything whatsoever for the customer. and snarky salesmen, not knowledgeable about the vehicles they have on the lot, inflexible and unwilling to do anything whatsoever for the customer. I found a vehicle online, called up mere hours after it was posted, and tried to put a deposit down on it to hold the vehicle --explaining that I would be there within 24 hours to pick it up. Financing was taken care of, and it was the end of the month. The gentleman laughed at me saying "No, no chance. If we did that, every car on the lot would be on hold and we wouldn't need any salesmen." This was a 745pm call, when the dealership closes at 8pm. OK, no problem. Called back first thing in the morning to ensure the vehicle was still available--I was told by three people it was, and then informed them I would arrive within three hours to sign the PO and drive away. OK, no problem again. Somehow, miraculously, unbeknownst to anyone.. the vehicle was sold! Financing arranged, cash in hand, multiple phone calls with intent to buy and offering funds to hold it .. and nothing. This is by far the worst dealership I've ever encountered, and am thankful that I didn't purchase a vehicle from them. If they treat customers with money in hand this way, I hate to think how they treat people after the sales process. Unprofessional, unethical, inflexible, rude, and in severe need of even basic customer service training. I wholeheartedly DO NOT recommend this dealership to anyone, under any circumstance. I wish this were isolated to one salesman or rep, but it is a pervasive problem throughout the organization. Multiple people all playing the same games. More