River Oaks Chrysler Jeep Dodge Ram

OVER THE PAST 45 YEARS I;VE BOUGHT -SOLD TRADED MANY MANY MANY!! VEHICLES- I HAVE NEVER! HAD SUCH AN INCREDIBLE EXPERIENCE IN MY ENTIRE LIFE!!!! THE ENTIRE PROCESS WAS NOTHING SHORT OF 5STARS!!! ALL MY FUTUR MANY!! VEHICLES- I HAVE NEVER! HAD SUCH AN INCREDIBLE EXPERIENCE IN MY ENTIRE LIFE!!!! THE ENTIRE PROCESS WAS NOTHING SHORT OF 5STARS!!! ALL MY FUTURE CAR/TRUCK PURCHASES WILL BE @RIVER OAKES! YOU SHOULD DO THE SAME! More

Zero stars is still too many for these guys. Sarcastic and snarky salesmen, not knowledgeable about the vehicles they have on the lot, inflexible and unwilling to do anything whatsoever for the customer. and snarky salesmen, not knowledgeable about the vehicles they have on the lot, inflexible and unwilling to do anything whatsoever for the customer. I found a vehicle online, called up mere hours after it was posted, and tried to put a deposit down on it to hold the vehicle --explaining that I would be there within 24 hours to pick it up. Financing was taken care of, and it was the end of the month. The gentleman laughed at me saying "No, no chance. If we did that, every car on the lot would be on hold and we wouldn't need any salesmen." This was a 745pm call, when the dealership closes at 8pm. OK, no problem. Called back first thing in the morning to ensure the vehicle was still available--I was told by three people it was, and then informed them I would arrive within three hours to sign the PO and drive away. OK, no problem again. Somehow, miraculously, unbeknownst to anyone.. the vehicle was sold! Financing arranged, cash in hand, multiple phone calls with intent to buy and offering funds to hold it .. and nothing. This is by far the worst dealership I've ever encountered, and am thankful that I didn't purchase a vehicle from them. If they treat customers with money in hand this way, I hate to think how they treat people after the sales process. Unprofessional, unethical, inflexible, rude, and in severe need of even basic customer service training. I wholeheartedly DO NOT recommend this dealership to anyone, under any circumstance. I wish this were isolated to one salesman or rep, but it is a pervasive problem throughout the organization. Multiple people all playing the same games. More

Blake and David were very cordial. They exceeded our expectations in regards to customer service. They met all of our needs and were able to accommodate every request. Would definitely recommend. expectations in regards to customer service. They met all of our needs and were able to accommodate every request. Would definitely recommend. More

My experience with this River Oaks, as a whole, was first-rate. I placed an order for a Jeep Grand Cherokee with Mark Gusman, and he couldn't have been more helpful. He was very non-nonsense and did first-rate. I placed an order for a Jeep Grand Cherokee with Mark Gusman, and he couldn't have been more helpful. He was very non-nonsense and did not try to wheel and deal like the typical car salesman. His price for the Jeep was significantly lower than any other dealer in the Houston area (which says something). I also spoke with Lionell Logan, the other Internal Manager, while there, and my experience with him was equally as pleasant. I can't speak highly enough of this dealership, as the entire experience was completely painless and nothing like I have ever experienced before. It truly was refreshing. Even the Finance Manager was straightforward and courteous. If you are looking for a Chrysler, Jeep, or Dodge, you can't go wrong with River Oaks in Houston. More

Fast straight forward new truck sales and quick financing. No over sale like most dealerships. Excellent experience. I have bought 4 vehicles here over the past 10 years and the experience has alwa financing. No over sale like most dealerships. Excellent experience. I have bought 4 vehicles here over the past 10 years and the experience has always been consistently great. More

Best car buying experience I have ever had. I have bought two vehicles there previously. The Jeep is great, the negotiations were a snap and the order process delivered exactly what I wanted. bought two vehicles there previously. The Jeep is great, the negotiations were a snap and the order process delivered exactly what I wanted. More

In looking for a new Jeep Wrangler, I asked around within my network for recommendations (those I know how have owned or purchased Jeep vehicles locally). A good friend recommended that I go see Yvon Dupi my network for recommendations (those I know how have owned or purchased Jeep vehicles locally). A good friend recommended that I go see Yvon Dupich at River Oaks. My friend had recently purchased a vehicle from Yvon. This recommendation turned out to be golden. Yvon handled the process and the deal better than any experience I have had in purchasing any of my previous vehicles. I highly recommend a Jeep...but I even more highly recommend you purchase it from Yvon Dupich. More

The most pleasant experience for a new car sale I have had in all my years!Was offered a fair price, with having to quibble and the people we dealt with seemed genuinely interested in making our experienc had in all my years!Was offered a fair price, with having to quibble and the people we dealt with seemed genuinely interested in making our experience one to remember. More

After going to dealership after dealership and searching the jeep forums for the best place to go and buy a new Jeep at a good price, I finally found the golden egg. What a great experience I had buying fro the jeep forums for the best place to go and buy a new Jeep at a good price, I finally found the golden egg. What a great experience I had buying from River Oaks and it's all thanks to Mark Gusman. Mark helped me since day one when I placed the order of my new 2013 Jeep Wrangler Unlimited Rubicon to the day I picked it up. He worked with me on a price that I could not pass up that no other dealership would even attempt to offer. Since I am a first time buyer the experience was all new to me, but thanks to Mark and the rest of the employeees at River Oaks, I was not worried or nervous on making this first big purchase. The thing that would have made the whole experience better is if they were located in South Austin where I live, but driving down to meet up with Mark and to pick up my new Rubicon was worth the trip. Thanks River Oaks and especially thank you Mark Gusman. More

In essence, a great experience. Helpful people that actually return calls and explain the process in depth - PRIOR to repairs being performed. Fair pricing and time for repair is also a plus... I would actually return calls and explain the process in depth - PRIOR to repairs being performed. Fair pricing and time for repair is also a plus... I would recommend his establishment to anyone wanting a seamless transition from need to solution. More