River Front Chrysler Jeep Dodge Ram - Service Center

Amazing Service!! I brought in my 2015 Dodge Charger without an appointment for a recall in hopes I could get it done. I have always dreaded going to any car dealership I brought in my 2015 Dodge Charger without an appointment for a recall in hopes I could get it done. I have always dreaded going to any car dealership because I always feel like I will be taken advantage of. However, this time I was sorely mistaken. I was quickly greeted by Nathan in the service drive and he even opened my car door for me. He greeted me with so much kindness and respect and had a big smile on his face, he made me feel welcome. A feeling I have never had before at a car dealership. He was nothing but respectful and kind during our whole interaction and accommodated my needs of getting the recall done..without an appointment! He then mentioned that my car was due for some scheduled maintenance and took the time to explain what was what, he was not pushy at all which made the experience even better. He took at least 20 minutes to go over everything with me and priced it all out, he was very pleasant to be with the whole time and did not get annoyed with my questions. I am glad I chose to get my recall done at Riverfront. Riverfront is now my dealer of choice! Nathan was excellent and I WILL be back for all my service needs. Thank you Nathan! More

Horrible Service Work, Bordering on Criminal My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going to this dealership for service. 1. We brought in our 2012 Grand Cherokee for an error related to the fuel tank. After this first repair, a Check Engine Light appeared for the same issue, so we had to bring the car back a second time for the same issue. The second time, the car sat for a full business day with no diagnostic done. Only on the second day when I called for an update was I advised that it'd be looked at. Typical lazy dealership behavior, nothing major but frustrating. 2. After a recent series of repairs (reported leaking shock) and maintenance (standard 60k miles) performed at Riverfront, my wife complained of shuddering in the steering wheel and an odd noise coming from the rear. Her and I discovered that not only had the inner fender liner on the right rear wheel well not been secured back in place (and so was rubbing against the tire), 4 out of the 5 lug nuts on the left rear wheel were NOT EVEN TIGHTENED AT ALL; in fact, they were not even touching the seats in the wheel. Only one lug nut was secured, and it was only finger tight. Fortunately it did not result in an accident, but this is downright negligent. We called Riverfront to advise them of what happened, advising the service Manager Mike that we'd be taking the car to another dealership to give it a thorough once over and double check the repairs done at Riverfront as we simply did not trust their workmanship. Mike told us to bring the car back to RF, and said that he'd have his "best technician" review it. We brought the car in for that service this morning. Not once during our several-minute phone call or the in-person meeting this morning did Mike or ANY of his staff offer an apology. 3. We advised the staff at the RF service department that my wife would need a shuttle to pick her up from her place of work about 5 minutes down the road from the dealership at 5pm. We were assured by David the technician that the shuttle driver knew where the place was, and that she'd receive a call when the shuttle would arrive to pick her up. She received no call, and no shuttle ever showed up. Both David and Mike conveniently had left the office when she finally got there, with the help of a co-worker. 4. We discovered after the previous visit that RF had actually removed the front and rear license plate frames of the dealership we actually purchased the vehicle from (NOT RF) and replaced them with their own. We definitely did not ask for this to be done, and when I asked Mike to put the old ones back, he casually said "We don't have them anymore." So it is apparently within RF's business practices to arbitrarily change aspects of your vehicle totally unrelated to the actual service being performed, and dispose of what is essentially your property without even asking. 5. I've also noticed a nice series of scratches that extend from left corner of my Nav screen all the way down to the bottom right corner, deep enough to have cut right through the first layer of film on the screen. 6. Finally, we've got some nice black smudges on the headliner and the sun visors from an apparently careless technician who did not remove his or her dirty gloves prior to touching the fabric (for whatever reason they'd need to actually touch those parts of the car). More

Service Nightmare Went in for an oil change. Left the facility and 1/2 mile up the road the oil warning light came on. They damaged the oil pressure gauge. Went back an Went in for an oil change. Left the facility and 1/2 mile up the road the oil warning light came on. They damaged the oil pressure gauge. Went back and they reset the code and told me it would. be okay. 3 miles later fhe light came back on. Called for an Appt for Thursday at 9. Just left there 10 hours later for a 2 hour repair. NOT happy. General Manager started to scream at me for wanting my car fixed. I have a video of him screaming at me. Very unprofessional. More

I spent nearly $2200 and two weeks later they had a sale I spent nearly $2200 on service and two weeks later they sent me an offer for 15% off, but didn't tell me to wait two weeks and won't honor the discou I spent nearly $2200 on service and two weeks later they sent me an offer for 15% off, but didn't tell me to wait two weeks and won't honor the discount. So they cost me $300 on service I could have waited months to do, nothihng urgent. I bought my Jeep there, will never do business with them again. Ironically, I live across the street from the dealership's owner. I complained to FCA customer service, and they took the dealership's side. So I probably go back to Ford. Manager FCA quoted to me was Justin, disallowing my complaint. More

Above and beyond customer service Last weekend, I brought my car in to have the oil changed. As I stepped out of the car, I realized I had forgotten my purse. My mom had recently passe Last weekend, I brought my car in to have the oil changed. As I stepped out of the car, I realized I had forgotten my purse. My mom had recently passed and I had been on very little sleep. I wasn't surprised at all that something like this had happened. As I was calling an uber to bring me back to grab my purse, Nathan noticed my dilema. He approached me and offered a solution. He then went above and beyond until my situation was resolved. I have always appreciated the excellent service I have gotten at this dealership. Everyone here has 'always' made me feel like 'more than just another customer'. For this reason I continue to drive out here from my current home in Oak Park. However, what Nathan did that day to help me out made me also feel like 'family'. Thank you River Front Chrysler Jeep Dodge for continuing to look out for me all these years, and thank you most for hiring amazing employees who go above and beyond like Nathan. More

Horrible service after the sale I purchased a new 2016 Grand Caravan from River Front Dodge. Three months later I get a recall letter, so I called service to get the transaxle oil pu I purchased a new 2016 Grand Caravan from River Front Dodge. Three months later I get a recall letter, so I called service to get the transaxle oil pump replaced. I talked to Mike... he was inconsiderate and condescending... telling me the repair would take 2 to 3 days... he could not give me a loaner... I had to wait 6 days to get an appointment. The recall letter stated "could cause a crash without warning". I told Mike I will call the general manager hoping to get better service. I never got a call back from the general manager? River Front Dodge has horrible service after the sale and does not care about customer safety! More

GREAT CUSTOMER SERVICE I brought in my vehicle for service and was quickly greeted by Nathan in service. He was great, from greeting me at the door to writing me up, to gett I brought in my vehicle for service and was quickly greeted by Nathan in service. He was great, from greeting me at the door to writing me up, to getting me put in my rental AND going over all the features of the rental. He made my experience so much better as long as everyone else there, very pleased with how my experience went More

Lies, lies, and more lies Where can I start. I purchased a 2015 Wrangler in January of this year. The car had some after market work installed on it before I purchased it inc Where can I start. I purchased a 2015 Wrangler in January of this year. The car had some after market work installed on it before I purchased it including a lift and bigger tires. Within the first two weeks of driving the vehicle, the wheels almost fell off. I know what you are thinking, wheels don't fall off cars. My back left tire was down to 1 lug nut that was barely attached. More than 1/2 of the remaining lug nuts had fallen off the tires clearly they were not properly installed. Particularly more frightening is that I almost lost the tires while driving on the highway with my kids in the car. I contacted the dealer and they gave me several reasons why this happened. These ranged from the unlikely, someone tried to steal the tires, to the ridiculous, these things happen. After lengthy discussions with the staff at RFCJDR it was agreed that they would extend the warranty on the vehicle to allow for any collateral damage that may have been caused by the tires coming loose. When I went to pick up the vehicle and the new warranty, I was told that they would not provide me a warranty. When I played the voicemail of the RFCJDR manager who promised me the warranty would exist, the general manager said nothing like that could exist. Fast forward 5 months later and the step boards of my Jeep started rusting out. After a month of discussions, I was told to drop off my vehicle at RFCJDR and the warranty work would be done. To my surprise, they gave my vehicle to a person, I don't know who, who drove my car to Elk Grove Village to do the repairs. This was done without my consent AND they left my car on empty. Having had enough, I finally contacted Jeep corporate who informed me they would resolve the issue. After one day, I was told that RFCJDR has had several complaints for bad practices but since none of the managers remembered the situation, which is highly doubtful due to the unique nature of the situation, they would have to support the dealer in this situation. I started the week vowing to never purchase a vehicle from RFCJDR again and to spread the word to as many people as possible, however, being ignored by corporate has made me realize that I now will never purchase another Jeep product. I apologize for the length of this, but I can't stress enough how horribly I was treated and people need to know. Caveat emptor! More

Negligent/Nearly Criminal Repairs Performed by Service Dept My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going to this dealership for service. 1. We brought in our 2012 Grand Cherokee for an error related to the fuel tank. After this first repair, a Check Engine Light appeared for the same issue, so we had to bring the car back a second time for the same issue. The second time, the car sat for a full business day with no diagnostic done. Only on the second day when I called for an update was I advised that it'd be looked at. Typical lazy dealership behavior, nothing major but frustrating. 2. After a recent series of repairs (reported leaking shock) and maintenance (standard 60k miles) performed at Riverfront, my wife complained of shuddering in the steering wheel and an odd noise coming from the rear. Her and I discovered that not only had the inner fender liner on the right rear wheel well not been secured back in place (and so was rubbing against the tire), 4 out of the 5 lug nuts on the left rear wheel were NOT EVEN TIGHTENED AT ALL; in fact, they were not even touching the seats in the wheel. Only one lug nut was secured, and it was only finger tight. Fortunately it did not result in an accident, but this is downright negligent. We called Riverfront to advise them of what happened, advising the service Manager Mike that we'd be taking the car to another dealership to give it a thorough once over and double check the repairs done at Riverfront as we simply did not trust their workmanship. Mike told us to bring the car back to RF, and said that he'd have his "best technician" review it. We brought the car in for that service this morning. Not once during our several-minute phone call or the in-person meeting this morning did Mike or ANY of his staff offer an apology. 3. We advised the staff at the RF service department that my wife would need a shuttle to pick her up from her place of work about 5 minutes down the road from the dealership at 5pm. We were assured by David the technician that the shuttle driver knew where the place was, and that she'd receive a call when the shuttle would arrive to pick her up. She received no call, and no shuttle ever showed up. Both David and Mike conveniently had left the office when she finally got there, with the help of a co-worker. 4. We discovered after the previous visit that RF had actually removed the front and rear license plate frames of the dealership we actually purchased the vehicle from (NOT RF) and replaced them with their own. We definitely did not ask for this to be done, and when I asked Mike to put the old ones back, he casually said "We don't have them anymore." So it is apparently within RF's business practices to arbitrarily change aspects of your vehicle totally unrelated to the actual service being performed, and dispose of what is essentially your property without even asking. 5. I've also noticed a nice series of scratches that extend from 3/4 in from the top left corner of my Nav screen all the way down to the bottom right corner, deep enough to have cut right through the first layer of film on the screen. 6. Finally, we've got some nice black smudges on the headliner and the sun visors from an apparently careless technician who did not remove his or her dirty gloves prior to touching the fabric (for whatever reason they'd need to actually touch those parts of the car). More

Our check engine light came on in our 2005 Caravan and we were concerned being we were leaving for a long weekend. The folks at Riverfront were so professional, knowledgable and courteous. We couldn't have were concerned being we were leaving for a long weekend. The folks at Riverfront were so professional, knowledgable and courteous. We couldn't have been happier with how they promptly diagnosed and fixed are van. More