River Front Chrysler Jeep Dodge Ram - Service Center

Quick trip to service I have an appointment schedule for recall. Had a loaner set up. Work was complete before I could sign the service order. In and out in 10 minutes. I have an appointment schedule for recall. Had a loaner set up. Work was complete before I could sign the service order. In and out in 10 minutes. Thanks TJ Taylor for the great service More

Excellent service My jeep patriot needed servicing and I wasn’t sure where to take it since I’m between homes right now. Tj helped me to better understand my needs that My jeep patriot needed servicing and I wasn’t sure where to take it since I’m between homes right now. Tj helped me to better understand my needs that day as he knew I was a bit nervous about switching dealerships for my auto needs. I was thoroughly impressed with Tj’s professionalism and knowledge and how he guided me into a plan that suited my needs. I would definitely come back and see Tj again. Highly recommend :) More

Making a bad situation worse 2 months ago my Durango wouldn't start so I had to get it towed to riverfront. They were extremely helpful, but I had to go to Iowa for University the 2 months ago my Durango wouldn't start so I had to get it towed to riverfront. They were extremely helpful, but I had to go to Iowa for University the next day. Within a week I got a estimate and diagnosis. All was looking good, until how many rediagnosis I got. It went from 1k to 7k. Luckily, insurance covered most of it. The worst part is, I've had my car in the shop for 2 months with barely any updates. It's always something delayed. They don't care to expedite the process whether through rental or actual parts ordering. My experience with RiverFront has been a long but disappointing one. More

Service It is nice to have a service department that listens to your concerns, and truly takes the time to look into them, even if they end up being nothing. It is nice to have a service department that listens to your concerns, and truly takes the time to look into them, even if they end up being nothing. The service department is a pleasure to work with. More

Mike Nicoletti is simply amazing! Mike N. did everything right for me. I won’t go to anyone else at Riverfront CJDR! Thanks Mike you are totally customer oriented. He did not let me l Mike N. did everything right for me. I won’t go to anyone else at Riverfront CJDR! Thanks Mike you are totally customer oriented. He did not let me leave until my Pacifica was running right! More

Customer service I want to thank the entire service department for taking care of my vehicle. Mike went over the top to fix the issue and resolve the problem. I’m sure I want to thank the entire service department for taking care of my vehicle. Mike went over the top to fix the issue and resolve the problem. I’m sure at times I may have seemed less then happy mike never lost focus and was very professional through the whole process... thanks again. More

Service I didnt think it was possible to have a good experience at a dealership for service but you guys proved me wrong! I will make the dri e anytime. I didnt think it was possible to have a good experience at a dealership for service but you guys proved me wrong! I will make the dri e anytime. More

Pacifica The service and friendliness was excellent! Very thorough and all done with a smile! I will definitely bring my car back for service in the future! The service and friendliness was excellent! Very thorough and all done with a smile! I will definitely bring my car back for service in the future! More

Incredibly disappointed - Bad customer service To say I'm incredibly disappointed & frustrated with this dealership is an understatement. I had set up an appointment last week to bring in my car o To say I'm incredibly disappointed & frustrated with this dealership is an understatement. I had set up an appointment last week to bring in my car on Wed, 9/13. The day before my appointment they sent me a text reminder. Well, I walked in for my appointment & the Service Department acted like they had no idea I was coming. I felt brushed off & unimportant from the start.....like no one really wanted to help me. I explained very carefully to Mike in the Service Department there is an electrical issue with my car which causes my locks to start locking & unlocking by itself...shortly thereafter my trunk will open by itself. In fact, I was driving to work on I-88 that morning & it opened up. There is some kind of electrical issue that may have something to do with the remote start. From the moment I sat down with a gentleman who handles used care & I felt like he could have cared less about me or my problem. I explained my issues to him & he immediately trying to pass this problem off on someone else other than Riverfront. I paid for a warranty that should have clearly covered these issues. I took delivery of my Toyota Corolla back in June 2017 & there is only 36,000 miles on it. The Serv Department had a technician look at my car....who knows how long they actually looked at it. The technician says my car needs to be taken into a body shop. I was then called & explained that because of my accident that the only way my trunk can be fixed is by taking it into a body shop. I told him my car has not been in an accident, but he didn't care. He & the technician also brushed off my lock issue. They didn't fix anything & didn't want to take the time to try & see what was really wrong with my car. He had more important things to work on. This is poor customer service. Everyone in the Service Department did an awful job. I had to readjust my schedule & take time off work to make sure that I could bring in my car & have a technician look at it. They didn't do their due diligence. This is terrible customer service & it sounds like Riverfront doesn't want to guarantee their product or services. More

No communication from service center The sales people in the dealer are great. But when I take my car in for a 45 min service for a recall on the car they sold me and I spend 3 hours ther The sales people in the dealer are great. But when I take my car in for a 45 min service for a recall on the car they sold me and I spend 3 hours there its crazy. What's crazy about it is I got there at 11 and my car was done at 12:15. But since they didn't page or call me I didn't know till I asked them how much longer it will be. It was 2pm and its been done for 1:45 min they just felt I didn't need to know. I drove a hour to come here from park forest cause the sales people are great. But if this is how the service center works I'll save my gas and money on tolls and go closer to me. Horrible communication from service center. More