River Front Chrysler Jeep Dodge Ram - Service Center

Top Notch customer service. Mike G from service is one of the best and most attentive advisors I have worked with. Marilyn in Finance is amazing. I can always count on the best Mike G from service is one of the best and most attentive advisors I have worked with. Marilyn in Finance is amazing. I can always count on the best service and experience when I come in. More

I set up an appointment to bring my vehicle into service. Mike Goehring is a pleasure to deal with and is extremely knowledgeable. The service manager, Mike, is also very involved making sure that I was info Mike Goehring is a pleasure to deal with and is extremely knowledgeable. The service manager, Mike, is also very involved making sure that I was informed on what was happening with my vehicle More

Speedy service! Friendly staff! I was a little worried because it was a Saturday, thought the wait would be long, was able to get in and out quickly. Friendly staff! I was a little worried because it was a Saturday, thought the wait would be long, was able to get in and out quickly. More

DONT GO HERE! !! I brought my Jeep in because the thermostat light came on. They looked at it and said there’s coolant in your oil, thermostat needs to be replaced !! I brought my Jeep in because the thermostat light came on. They looked at it and said there’s coolant in your oil, thermostat needs to be replaced and your engine over heated so you need a new engine. I spoke with Jeff , when he first called to tell me this he didn’t have much information for me and couldn’t answer my questions . I asked him to call me back when he had them . He called me back and said I’d need a new engine and it’s 7200$ . I asked about used ones and he said it’s better to get a new one . Also said my gasket was cracked. I felt confused , I called around to other places to get quotes .i called back Jeff to tell them I was having it towed out of there bc I had found someone to do the engine cheaper. He asked if he could match the price would I allow them to do the work and I said no. I was uncomfortable bc of the first call. He didn’t know anything and it was very unprofessional. So I questioned him and thought he was lying . A friend of mine towed it out of there and took it to his shop. Come to find out , my suspicions were correct. The engine was fine , the gasket was fine , it only needed a thermostat and new spark plugs. This dealer is trying to make money on lying to people bc they aren’t selling cars. This is ridiculous. And he should be fired for trying to scam me and who know who else . More

Was in and out for an oil changee and inspection. Customer servicer rep was very good Customer servicer rep was very good More

Got me right in for an oil change. FREE, part of the used car agreement. Honored without question, and set up. In and out, way it should be! used car agreement. Honored without question, and set up. In and out, way it should be! More

Excellent service and staff at River Front. Place is clean and efficient. I’ve been to all of the local Jeep dealers and River Front has the best service hands down. clean and efficient. I’ve been to all of the local Jeep dealers and River Front has the best service hands down. More

DECEPTIVE BUSINESS PRACTICES!My son-in-law took his 2014 DECEPTIVE BUSINESS PRACTICES! My son-in-law took his 2014 Jeep Cherokee here in early-November 2021 as 4WD indicator light came on. Dealer diagnosed DECEPTIVE BUSINESS PRACTICES! My son-in-law took his 2014 Jeep Cherokee here in early-November 2021 as 4WD indicator light came on. Dealer diagnosed problem as transfer case module failure and quoted $700 to repair. Ordered part and told him it would arrive early-January 2022 because of supply chain issues. Understood and agreed to repair. Left vehicle there as they said it was undriveable even though he drove it in. Dealer called in mid-December and said part would not arrive until early-February and would not release vehicle to him as they said it was undriveable. Daughter went in next morning and dealer said fine to drive home (less than a mile away). Dealer called in late-January and said part had arrived and to bring vehicle back to install. Again, quoted $690 in writing a second time for work. Son-in-law picked up vehicle and noticed nothing was different. Brought it back immediately and was told that vehicle would now need $4,400 of additional work. AT NO TIME IN THIS THREE MONTH ORDEAL WAS THAT EVER MENTIONED AS A POSSIBILITY OR A DIFFERENT DECISION WOULD HAVE BEEN MADE. Met with Mike Nicoletti, Service Manager, and Corey Spooner, General Sales Manager to no avail. Both unwilling to budge stating that there is no way to diagnose car without this "trial and error" approach. If that's the case, then this is an obvious design flaw as no consumer would ever purchase a vehicle under this repair protocol. Checked with other mechanics in the area that agreed that this appeared to be a scam, especially because the repair is proprietary and none other than a dealer can address. Please read other poor reviews on Yelp, Google, and other sites and ask yourself why there are so many for this dealership. As with any business, there is usually a few (mostly unfair to the business anyway) but Riverfront Chrysler Jeep has way too many for transactions like this one. Stay away from this dealership at all costs! Criminal and classic example of everything ever said about sketchy auto sales and repair businesses. More

The service people were very considerate and helpful. The repairs were done in a timely manner and quite satisfactorily. I was very pleased with their work, and they washed the car! repairs were done in a timely manner and quite satisfactorily. I was very pleased with their work, and they washed the car! More

I like not having to make an appointment. The staff made sure to keep me updated on the status of my vehicle. It was all around a waxy process. sure to keep me updated on the status of my vehicle. It was all around a waxy process. More