River Front Chrysler Jeep Dodge Ram - Service Center

Always receive the best service by great people! Highly recommend River Front for all your auto needs!! Highly recommend River Front for all your auto needs!! More

Took my truck in a day early, and had it ready that evening. Rare, these days. evening. Rare, these days. More

Great service and did not need to wait very long. No pressure to purchase unnecessary work. No pressure to purchase unnecessary work. More

Horrible Customer Service! !!!! I had the absolute worst Customer Service experience at RiverFront Chrysler today. I went to the Service Department to inquire about having the !!!! I had the absolute worst Customer Service experience at RiverFront Chrysler today. I went to the Service Department to inquire about having the Fuel Filler Housing replaced on my RAM 1500, as the plastic unit ( that encases the gas fuel filler neck) broke at the rivets when I had to use force to dislodge the gas pump (which was stuck) after fueling. I spoke with Mike Goehring, the Service Manager after making an appointment to be sure they had the part and that it was covered under my extended warranty (7/60 Maximum Care Plan). Mike instead gave me the third degree, stating he never heard of this ever happening with a vehicle. I explained that their was actually a class action lawsuit underway for this very issue and is why Chrysler changed the design for later model RAM 1500's. (But that wasn't my concern). Again, asking Mike if this would be covered under my extended warranty (MOPAR Vehicle Protection), Mike said he wouldn't know and couldn't check until I came in for the appointment and they did a diagnostic, took pictures and contacted Chrysler Warranty( which he stated would take about three hours) Not one person was even willing to take a look while the truck which was there. Needless to say I WAS SHOCKED!(we were speaking of a plastic housing unit, not anything of a mechanical nature) I have personally purchased two new vehicles at RiverFront and took my son to recently purchase another one ( RAM 1500, Jeep Cherokee and Jeep Rubicon) and would expect at least halfway decent service, but recieved anything but that today. The dealership was all to eager to sell an extended warranty, but apparently too lazy to reasonably assist a repeat customer. I may not have been clean shaven today, however I am a business professional and shouldn't need to wear a shirt and tie to recieve equal treatment at any establishment. I would never again recommend Riverfront Chrysler to anyone. They apparently dont embrace diversity and Mike was very condescending to say the least. ABSOLUTELY HORRIBLE!!! More

Overall service was great, advisors were quick to greet and provide service. Online appointment booking was easy to use and department took my vehicle right on time and had me out in an hour. and provide service. Online appointment booking was easy to use and department took my vehicle right on time and had me out in an hour. More

Great customer service, friendly helpful staff. Mike G was very helpful and kept me informed throughout the service visit. Mike G was very helpful and kept me informed throughout the service visit. More

Awesome service! Fast in & out oil change with free carwash. Price is right! They are remodeling inside and it's looking good. Highly recommended! Fast in & out oil change with free carwash. Price is right! They are remodeling inside and it's looking good. Highly recommended! More

All the service staff were all quite friendly and knowledgeable which creates an exceptional experience. knowledgeable which creates an exceptional experience. More

Great service but took 2 hrs+. I appreciate the superior job. Thank you R. Harmes I appreciate the superior job. Thank you R. Harmes More

I started at River Front in 2008 and stayed with them after moving to Naperville and Woodridge. Nobody else provides the personal high quality reasonably priced service. Mike Goerhing has helped me wit after moving to Naperville and Woodridge. Nobody else provides the personal high quality reasonably priced service. Mike Goerhing has helped me with four vehicles service issues for years, always friendly, knowledgeable, and efficient. Always happy to seem me and makes me feel at ahome. He gets 6 stars in my book. I would not take my vehicles anywhere else. More