River Front Chrysler Jeep Dodge Ram

Exceptional service that went ABOVE & BEYOND Randy Celaya was ABSOLUTELY WONDERFUL! He went above and beyond my high expectations of customer service and made the new car buying process, simple & Randy Celaya was ABSOLUTELY WONDERFUL! He went above and beyond my high expectations of customer service and made the new car buying process, simple & easy! More

Great team The salesman i dealt with was Rand Celaya great guy, down to earth regular guy easy to talk to. Made me change my mind about buying cars i hated doing The salesman i dealt with was Rand Celaya great guy, down to earth regular guy easy to talk to. Made me change my mind about buying cars i hated doing it and thought salesman were slime ball's but he was a great guy and didnt try to hustle me he worked his butt off to get us the best deal possible and even called us to make sure the deal went through from his house when he was sick, even cory the finance guy also worked his butt off for us to get us the best payment and it worked never felt pressured by either of them and definitely will be coming back when i need another vehicle and recommend anyone looking for a vehicle to come to theae guys, they have a customer for life from me. Thanks guys i appreciate all your hard work. Best regards Brian Riff More

Negligent/Nearly Criminal Repairs Performed by Service Dept My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going to this dealership for service. 1. We brought in our 2012 Grand Cherokee for an error related to the fuel tank. After this first repair, a Check Engine Light appeared for the same issue, so we had to bring the car back a second time for the same issue. The second time, the car sat for a full business day with no diagnostic done. Only on the second day when I called for an update was I advised that it'd be looked at. Typical lazy dealership behavior, nothing major but frustrating. 2. After a recent series of repairs (reported leaking shock) and maintenance (standard 60k miles) performed at Riverfront, my wife complained of shuddering in the steering wheel and an odd noise coming from the rear. Her and I discovered that not only had the inner fender liner on the right rear wheel well not been secured back in place (and so was rubbing against the tire), 4 out of the 5 lug nuts on the left rear wheel were NOT EVEN TIGHTENED AT ALL; in fact, they were not even touching the seats in the wheel. Only one lug nut was secured, and it was only finger tight. Fortunately it did not result in an accident, but this is downright negligent. We called Riverfront to advise them of what happened, advising the service Manager Mike that we'd be taking the car to another dealership to give it a thorough once over and double check the repairs done at Riverfront as we simply did not trust their workmanship. Mike told us to bring the car back to RF, and said that he'd have his "best technician" review it. We brought the car in for that service this morning. Not once during our several-minute phone call or the in-person meeting this morning did Mike or ANY of his staff offer an apology. 3. We advised the staff at the RF service department that my wife would need a shuttle to pick her up from her place of work about 5 minutes down the road from the dealership at 5pm. We were assured by David the technician that the shuttle driver knew where the place was, and that she'd receive a call when the shuttle would arrive to pick her up. She received no call, and no shuttle ever showed up. Both David and Mike conveniently had left the office when she finally got there, with the help of a co-worker. 4. We discovered after the previous visit that RF had actually removed the front and rear license plate frames of the dealership we actually purchased the vehicle from (NOT RF) and replaced them with their own. We definitely did not ask for this to be done, and when I asked Mike to put the old ones back, he casually said "We don't have them anymore." So it is apparently within RF's business practices to arbitrarily change aspects of your vehicle totally unrelated to the actual service being performed, and dispose of what is essentially your property without even asking. 5. I've also noticed a nice series of scratches that extend from 3/4 in from the top left corner of my Nav screen all the way down to the bottom right corner, deep enough to have cut right through the first layer of film on the screen. 6. Finally, we've got some nice black smudges on the headliner and the sun visors from an apparently careless technician who did not remove his or her dirty gloves prior to touching the fabric (for whatever reason they'd need to actually touch those parts of the car). More

Purchased the wrong Van they found the right one ! We had been considering trading in our 2014 Dodge Grand Caravan and purchasing a 2015 model of the same vehicle. We began looking on line at variou We had been considering trading in our 2014 Dodge Grand Caravan and purchasing a 2015 model of the same vehicle. We began looking on line at various dealers to determine what was available and we decided to drive to River Front in North Aurora. We spoke with Chris VerHagen, Internet Sales Manager, and we came to an agreement regarding a 2015 Grand Caravan. We meet with Marilyn Imparato, Business Manager, who completed all the necessary documents to finalize the purchase. On the way home we discovered that the second row passenger windows didn't open and since our daughter and the dog would be sitting there this was not an acceptable situation. We drove back to the dealership and spoke with Chris about this issue and he spoke with Paul McSkimming, General Manager, and he said he would try to locate a Grand Caravan with second row windows that opened. Paul was successful and we returned to River Front and purchased that Van. We must express how pleased we were with the excellent service we were given by each member of the River Front staff that we dealt with in this process. They extended more then the extra effort to provide us with the Van we wanted !! Ken R. More

Cash deal took 4 hours! A cash deal on a new van took 4 hours!! I called the day before I made the trip and told Chris and Rob I wanted it to be a quick in and out deal. I wa A cash deal on a new van took 4 hours!! I called the day before I made the trip and told Chris and Rob I wanted it to be a quick in and out deal. I was helping my parents with the purchase of the van (as they don't like dealing with car salesmen, who does, right?). My mom is on oxygen 24/7 and had to fill her tank (which lasts about 2 hours) because the process took so long. They try to push a paint/interior protection plan for $2500+, an extended warranty both of which I told Rob and Chris the day before that my parents do not want!! Then it was a huge deal to get a second key! Chris said he would try to find it and if he couldn't he would mail it within a week. It was going on 2:00pm and we decided it would be best to go have lunch while they searched for the other key. I suggested they keep the one as they would need it to program the other. Chris told us to hang on to it, it wasn't needed. We were gone for about 45 minutes, returned to find out that they had a new fob but it needed to be programmed. They needed the working fob to program the new one!! If they would have took the key when I offered it then the new one would have been ready when we returned from lunch!! Now we had to wait at least another 30-45 minutes for them to program a fob which takes literally one minute!! I asked for the sales manager who didn't come out to speak with me about this terrible experience. At 4pm we left the dealership and, as I expected, hit rush hour traffic. What should have been a 45 minute drive home took about an hour and a half. What should have been an hour, maybe 90 minute easy deal turned into a half a day, stressful, aggravating experience. I am glad that I went with my parents or they would probably still be there. It was a terrible experience and we will never purchase from this dealership or recommend them to family, friends, etc. I regret not driving another 30 minutes to a dealer in Wisconsin who offered to sell the same model van with same options for $500 less. The sales guy said that he would even buy lunch. His exact words to me in an email, "I can get you another $500 less than the other guy (meaning River Front), some burgers and a smile if that'll seal the deal". It would have been nice if Chris or the manager offered to pay for our lunch for the delay and huge inconvenience. But I didn't expect it because they didn't even fill up the van with gas. There was less than a half tank when we left. You buy a $35k brand new van and they couldn't spend another $75-$80 to fill the tank. Live and learn! Fortunately, my parents will be taking the van to Bettenhausen in Tinley Park for service! More

If you're not buying today, get out! Never felt so insulted by a dealership. Wouldn't let me test drive the car I was interested in because I told him I wasn't buying until next month. Ca Never felt so insulted by a dealership. Wouldn't let me test drive the car I was interested in because I told him I wasn't buying until next month. Called the Manager and he says "That's a gray area. We had a Taurus stolen from us a couple weeks ago." So I guess now I fit the profile of a criminal. When I do drop 50k on a new car, it definitely won't be with them! Terrible experience! More

I dislike car shopping........BUT.. I dislike car shopping. Period. I do have to say that everyone was very patient with me and my switching cars, but they understood my need to get som I dislike car shopping. Period. I do have to say that everyone was very patient with me and my switching cars, but they understood my need to get something that I wanted to spend the money on and not just something to get something, if that makes sense. They didn't call me or try to push me into something I didn't want. Dan, Marilyn, Frank and Corey - Thank you for your patience, honesty and kindness! I recommend this dealership and will be back for service and when I'm ready for another. :) More

Exceptional purchasing experience I went into this situation thinking it would be something like a negotiation battle, but what I got was a truly pleasant experience. Rather than needi I went into this situation thinking it would be something like a negotiation battle, but what I got was a truly pleasant experience. Rather than needing to call in reinforcements for further negotiations, Vidal worked from the very beginning to get me the best deal he could on the car that I wanted. More

Found my dream car on the coldest day of winter! Vidal was great at helping me my new 2015 Jeep. I love it! We will definitely be back to purchase cars from here. Thank you! Vidal was great at helping me my new 2015 Jeep. I love it! We will definitely be back to purchase cars from here. Thank you! More

Knowledgeable and no pressure My husband struggles to make a decision, especially a big one like buying a car. Fortunately for me Randy was available to sell us our car. My husba My husband struggles to make a decision, especially a big one like buying a car. Fortunately for me Randy was available to sell us our car. My husband had spoke to him about what we wanted prior to our arrival. He had 3 cars that fit our needs. We looked at each one and he could answer all of our questions and give further detail to help us make our decisions. He gave us plenty of time to research while we vacillated on our decision and compared the vehicle prices online. Overall it was an outstanding experience and I would highly recommend it. More