River Front Chrysler Jeep Dodge Ram

I would never buy a vehicle from them again. I purchased a 2014 Jeep Grand Cherokee ecodiesel from River Front Chrysler Jeep Dodge Ram on Saturday March 30th, 2019. Unfortunately, my experience a I purchased a 2014 Jeep Grand Cherokee ecodiesel from River Front Chrysler Jeep Dodge Ram on Saturday March 30th, 2019. Unfortunately, my experience at the dealership was overall negative.   I have some complaints to address, in no specific order.   My first concern arose when, on the test drive, the ACC/FCW feature automatically turned off a few times, saying the lens on the front just needed to be cleaned. We stopped and cleaned off the lens and I was assured by the salesman the ACC/FCW of the vehicle works. After driving the car for a few weeks now it has become apparent this is not true. After thoroughly cleaning the lens on multiple occasions, it repeatedly turns off due to a “dirty lens” anytime I use it for more than ten minutes. I have done extensive research on this and been told it simply needs a “recalibration” at this point – which would likely cost me $300 or $400 depending on where I went.   Additionally, on the test drive I realized the blue Diesel Exhaust Fluid (DEF) needed to be refilled. The salesman assured me it would be topped off if I decided to buy the car – it was not.   One thing I did not notice at the time of the test drive is the car required an oil change. Imagine my surprise when driving my new car off your lot and it alerting me that the car is due for an oil change in 1000 miles. Equally as surprising, was the fact that the car had 100 miles to empty when I left the dealership.    Something else that disappointed me was there was only one key for the vehicle. It was certainly disappointing to have the salesman hand the key off to me and explain there was only 1 key, only after I had made the purchase. The salesman was nice enough to offer to reach out to the previous owner, and from what I understand he did do that. However, he went dark about a week ago and has not said anything else.   Finally, the most unpleasant part of working with the dealership was the process of the actual sale. When looking around at the car I noticed some obvious damage where the paint was completely missing on the back-passenger fender. My initial offer reflected what I thought the repair would cost, plus a tube of touch-up paint so I could patch the problem myself while I save up the money for a professional do it. The salesman went off to speak with the sales manager. From what I could tell he must have been completely rude, because when the salesman came back he had counter offered somewhere in the middle, but was angry or annoyed about the tube of paint. The salesman was obviously stressed and said that the manager would make “no more exceptions, would accept no more proposals, and would only take $21,600 – without the tube of paint.” I thought that was incredibly disingenuous because this was my first offer that day. I told the salesman id think about it and called my wife before making the decision. I told the salesman I would take the final offer if the manager would throw the tube of paint in. The salesman essentially threw a hissy-fit and stormed off to talk with the manager and was gone for about 20 minutes. When he came back, he had a tube of paint which he threw down on the table about 5 feet away from me and sat down to begin the paperwork. Because I saw the paint he brought out, I assumed the manager had begrudgingly accepted the deal? However, the salesman seemed like he was annoyed to be selling me a car? Very strange.   I am not sure what was said to the salesman – maybe he had every right to be upset? But from my prospective, the dealership almost lost a sale of a car that had been on the lot for nearly 5 months, because of a tube of paint? Would a level headed sales manager really be that petty? I wasn’t there to squabble over a couple hundred dollars (or a tube of paint) However, I do think there are some reasonable expectations that should be met when a customer buys a car.    I would certainly expect a friendly sales manager. If the dealership really couldn’t lose a tube of paint over the car, I would expect the sales manager or salesman to be friendly and explain the situation to the customer, not unwilling to even come talk with to me directly or threatening to back out of a potential sale. I would also expect a dealership to mention the fact that there was only 1 key for the vehicle before I had purchased the vehicle.   Had I driven off the lot with one or two of the following expectations met; enough fuel to actually get home, a recent oil change, a top of on my DEF fluid, or simply 2 keys, I would have probably just let the other things slide.  But a combination of all these letdowns, plus the reality that one of the main features on the car (ACC/FCW) is not calibrated correctly, adds up to a pretty negative experience - which I would not recommend to anybody. Still love my ecodiesel - but if I had to do it again id go to literally any other dealership. More

Warranty/recall service Mike G. Has been my service supervisor for many years. He has serviced my Jeeps several times with excellent results. I would recommend Riverfront Ch Mike G. Has been my service supervisor for many years. He has serviced my Jeeps several times with excellent results. I would recommend Riverfront Chrysler to anyone More

Excellent customer service representative John Provenzano is one of the best salesman I have ever worked with. John listened to what I was looking to purchase and found the perfect Jeep Compas John Provenzano is one of the best salesman I have ever worked with. John listened to what I was looking to purchase and found the perfect Jeep Compass! Talk about making the process easy! This dealerships staff are awesome! More

Great Experience This dealership and our sales person, John Provenzano, were a pleasure to work with. John was knowledgeable about all the jeeps, the features availab This dealership and our sales person, John Provenzano, were a pleasure to work with. John was knowledgeable about all the jeeps, the features available for each model year as well as the functionality of the components inside the car. He gave a great tutorial after we purchased our jeep so we felt comfortable as we drove it off the lot. Also, the finance department was very efficient in closing out our business, no hard-sell on extras. More

Very professional, explained everything, didn't take long I have bought my last three vehicles at River Front and Dave has always come through for me and my husband. I'm very pleased with the service I receiv I have bought my last three vehicles at River Front and Dave has always come through for me and my husband. I'm very pleased with the service I received. More

Great people They took time and answered all the questions. Drove 15 miles to exchange license plates. Took 1 hr to otientate me to the truck. Very friendly and a They took time and answered all the questions. Drove 15 miles to exchange license plates. Took 1 hr to otientate me to the truck. Very friendly and attentive folks. More

Quick service, costly for 10 days out of warranty I had a battery failure at 27,000 miles and 10 days out of warranty. In my experience, other brands would have covered it under goodwill. Not happy th I had a battery failure at 27,000 miles and 10 days out of warranty. In my experience, other brands would have covered it under goodwill. Not happy that wasn’t covered. More

Quick trip to service I have an appointment schedule for recall. Had a loaner set up. Work was complete before I could sign the service order. In and out in 10 minutes. I have an appointment schedule for recall. Had a loaner set up. Work was complete before I could sign the service order. In and out in 10 minutes. Thanks TJ Taylor for the great service More

Excellent service My jeep patriot needed servicing and I wasn’t sure where to take it since I’m between homes right now. Tj helped me to better understand my needs that My jeep patriot needed servicing and I wasn’t sure where to take it since I’m between homes right now. Tj helped me to better understand my needs that day as he knew I was a bit nervous about switching dealerships for my auto needs. I was thoroughly impressed with Tj’s professionalism and knowledge and how he guided me into a plan that suited my needs. I would definitely come back and see Tj again. Highly recommend :) More

Cherokee Purchase - See Vinnie Great experience start to finish thanks to Vinnie. Even when there was a small hiccup At no fault of the dealer, Vinnie came through with great servic Great experience start to finish thanks to Vinnie. Even when there was a small hiccup At no fault of the dealer, Vinnie came through with great service. More