River Front Chrysler Jeep Dodge Ram

I’m always treated great at Riverfront Chrysler. I’ve been a loyal customer for many years and have never been disappointed. My last visit to Riverfront was an unscheduled one. I was stopped for having a been a loyal customer for many years and have never been disappointed. My last visit to Riverfront was an unscheduled one. I was stopped for having a burnt out taillight by the police. This was on a Saturday and I was going to go out of town. I called Riverfront to see if I could possibly get in that day to get it repaired. They were really busy but told me to bring it in and they would take care of me. It’s that kind of service that keeps me always coming back, More

Marcus king was an honest and caring salesman he was caring and well educated on the vehicle. He took very good care of us as customers caring and well educated on the vehicle. He took very good care of us as customers More

Recommend NOT going here! Too many starsHad steering box Recommend NOT going here! Too many stars Had steering box and pitman arm replaced under warranty on my lifted wrangler only to have the pitman arm ne Recommend NOT going here! Too many stars Had steering box and pitman arm replaced under warranty on my lifted wrangler only to have the pitman arm nearly fall off a month later while driving. Prior to even bringing in I asked and was reassured that the lift WOULD NOT cause an issue with any warranty claims. Brought it back in and they only "retorqued and put loc-tite on". Should have diagnosed to see if damage was done to either part, which could have been replaced under parts warranty. Had to bring back again because it was (and still is) all over the road and steering wheel leather was cut (2nd time) from alignment tool. Was told to wait for new steering wheel to come in and they will address both issues then. Part took months to come in and each week I called to check and inform them the issue is only getting worse. "yeah yeah we'll take care of it just wait for part (vince)". I dropped off when it finally arrived . I went to pick it up and steering wheel was at 1 o clock. Called Vince the next day I asked how he could say that was good since it used to have a centered wheel and go straight down the road. "Well you want a centered steering wheel or want it to go straight down the road, you cant have both". I was speechless. Tried blaming it on lift which is is exact same size as mopar lift which DOES NOT require an longer pitman arm. So again I had to bring back. A week later I called because I had not yet been updated. "Oh its been done for a week, I tried calling you " which is absolute BS. They claim there was a mix up with the numbers when they had my number since I had provided videos of the issue. Said all they did was re do the alignment. So went to pick it up and had the service manger at the time, Vince, go for a ride with me. Let go of the wheel and vehicle pulled enough to change lanes. Asked if they check steering box and his reply was "No there was no reason to since it was torqued and loc-tite wont come off" to which I questioned why it came off in the first place if it torqued and loc-tite the first time. "uh................well this is an updated loc-tite" more BS! Vince said if you can get the alignment better just do it and I will reimburse you. Well Vince is no longer there. Found that out when I called to let him know alignment is not the issue. Well I wrote an email to new service manager, since calls aren't being returned. Did not receive a response to that email until I fwd that email to the dealership owner. Same day I had a voicemail from Conner (NEW SERVICE MANAGER). Left multiple voicemails since with no response. Problem is still there and is only getting worse. This has been going on for months and I have given them multiple opportunities prior to leaving a bad review. This will be copied and pasted everywhere I can. Again, months and multiple chances were given to fix the issue. Nice to know there are 2 jeep meets coming up that will have hundreds of attendees so I can spread the word. More

I called Riverfront and asked to speak to someone regarding a test drive. I had filled out the online request the day before and had no reply. I was directed to Ted who covers the Promaster line. I e regarding a test drive. I had filled out the online request the day before and had no reply. I was directed to Ted who covers the Promaster line. I explained I needed a test drive of a specific vehicle because I was considering buying this van as a handicap adapted vehicle out of state. I offered to pay for the test drive. Ted was rude, disrespectful, and demeaning towards me as a woman. He told me he couldn’t help me at the time because he was busy, said he might call back later that day and might arrange a time in the following week. He never did. A week and a half later I have heard nothing. I said we would need a local dealership to service the van we were buying and would be using their dealership. He didn’t care. Awful customer treatment. More

Tracey did an excellent job coordinating the purchase of my new truck and the trade in of my old vehicle. The entire experience went very smoothly. my new truck and the trade in of my old vehicle. The entire experience went very smoothly. More

All around great experience. Trisha my sales lady was fantastic working with me over a month. I went from buying a Ram, to buying a Rubicon, to leasing a Ram. I ended up buying one of the first one she s fantastic working with me over a month. I went from buying a Ram, to buying a Rubicon, to leasing a Ram. I ended up buying one of the first one she showed me. Got me everything I requested and just hung in there with no pressure. Vinnie great too! More

Excellent customer service and attention. Faith Mellon from the internet service side was quickly to reply to my many questions and emails. I was very pleased with the vehicle and the whole process from the internet service side was quickly to reply to my many questions and emails. I was very pleased with the vehicle and the whole process More

I contacted the service department in regards to warranty work. They promptly scheduled an appointment, set up a loaner car and had my vehicle returned to me in four days. Everyone I interacted with was poli work. They promptly scheduled an appointment, set up a loaner car and had my vehicle returned to me in four days. Everyone I interacted with was polite and professional. They returned my vehicle to me freshly washed and vacuumed. More

The experience was pleasant they did a good job but I was not prepared for a two-hour wait for an oil change but I would still give them 5 stars not prepared for a two-hour wait for an oil change but I would still give them 5 stars More

Jessica (Service Department) and Adam (Parts) provided great service and my Jeep Gladiator turned out great. I will have all my Jeep parts installed there. Thanks and I appreciate it. great service and my Jeep Gladiator turned out great. I will have all my Jeep parts installed there. Thanks and I appreciate it. More