Rivard Buick GMC - Service Center

Replacement Battery On May 22, 2018 the battery in my 2014 SLE Sierra Truck failed and needed to be replaced. It was previously replaced by this same GMC dealership unde On May 22, 2018 the battery in my 2014 SLE Sierra Truck failed and needed to be replaced. It was previously replaced by this same GMC dealership under warranty in June of 2016. I was assuming that since the battery was just replaced 23 months ago, that it would be somehow prorated. Come to find out that batteries replaced under warranty are not prorated. It end up costing me $196. I have been a faithful customer of this GMC dealership and did purchase this truck at the same dealership. If I would have known that was the policy, I would have gone elsewhere to replace my battery. Over the years this dealership has always treated me well. I might need to look elsewhere. More

Battery Check The dealership service center was top notch. They were fast, courteous, and well organized. They diagnosed the problem quickly and provided the necess The dealership service center was top notch. They were fast, courteous, and well organized. They diagnosed the problem quickly and provided the necessary repairs. They are amazing!!! More

Service Department The service department is always so helpful. I brag on this dealership frequently. Carlos was the representative this time but all of the service guys The service department is always so helpful. I brag on this dealership frequently. Carlos was the representative this time but all of the service guys are great. More

Oil change I arrived at 7:05 am for 7:00 am appointment for oil change. Took 90 minutes which surprised me because they weren’t busy. I arrived at 7:05 am for 7:00 am appointment for oil change. Took 90 minutes which surprised me because they weren’t busy. More

Outstanding Customer Service Customer service is awesome.... helpful in moving my work belongings from my vehicle to my loaner vehicle...Very grateful to have a loaner vehicle... Customer service is awesome.... helpful in moving my work belongings from my vehicle to my loaner vehicle...Very grateful to have a loaner vehicle... I am sure if I have future concerns they will help me.... More

Quickest service ever 3d car with Rivard, this was the quickest service time to date. Check in was fast, car moved off line before I could even get to the lounge. Great c 3d car with Rivard, this was the quickest service time to date. Check in was fast, car moved off line before I could even get to the lounge. Great coffee make and free wifi. Sad the courtesy services dropped from 4 to 2 with this vehicle. More

Excellent Fast appointment, friendly and helpful service representatives and technicians! Phone representatives and service appointment scheduler was very nice. Fast appointment, friendly and helpful service representatives and technicians! Phone representatives and service appointment scheduler was very nice. Everything was taken care of within a few hours and car was finished and picked up the same day! More

Helped me during an emergency. My lease Chevy Equinox with 1700 miles and towing a trailer from Florida to Michigan blew seals in the transmission module. I was able to trade it in My lease Chevy Equinox with 1700 miles and towing a trailer from Florida to Michigan blew seals in the transmission module. I was able to trade it in and was back on the road with a new truck the same day. Best dealership I have ever had the pleasure of dealing with. Thanks to Cabe,the general manager and sales representative Ben. More

Oil change, tire rotate All good. Done in 2 hours blah blah blah I could say more but why, oil change and tire rotate need 4 more words, ok All good. Done in 2 hours blah blah blah I could say more but why, oil change and tire rotate need 4 more words, ok More

great experience I called for an appointment on Saturday morning, thinking I'd be scheduling for this week. Surprise! They had an opening and I was finished two hour I called for an appointment on Saturday morning, thinking I'd be scheduling for this week. Surprise! They had an opening and I was finished two hours later! I love my guys in the service department...that's why I've been coming here for almost 22 years! More