Rivard Buick GMC - Service Center

Service visit My total experience was excellent. It began the day before my appointment. I called the service department on multiple occasions with questions about My total experience was excellent. It began the day before my appointment. I called the service department on multiple occasions with questions about my upcoming visit. Each time the representative greeted me a smile. Dan was honest with me about the necessary repairs plus I was given a ride home while my car repairs were being done.Every part of my experience was positive from beginning to end. More

Maintenance Very professional and always informs us of what my car needs. My car is done in a timely manner. Keeps me inform if what my car will need next. Very professional and always informs us of what my car needs. My car is done in a timely manner. Keeps me inform if what my car will need next. More

Service reps & mechanics are extremely personable & honest I can always count on great service here and know that I am getting honest advice at the best price possible. I love that they take care in keeping my I can always count on great service here and know that I am getting honest advice at the best price possible. I love that they take care in keeping my car clean from the moment I drive in for service. I have never been disappointed and always drive away happy. More

Came to have my required service for the vehicle The attention that I received at Rivard was its usual exceptional service. I was greeted by the service technicians and the car was delivered to me wh The attention that I received at Rivard was its usual exceptional service. I was greeted by the service technicians and the car was delivered to me when promised. What I am upset about is apparently, the technician who checked in the vehicle DID NOT change your system to say that I arrived for my service. After I had checked out and paid my bill, I was on the road and my wife called me checking to make sure that I was all right because she got a phone call form Rivard that I had NOT SHOWN UP YET FOR MY APPOINTMENT. She was upset and worried that something had happened to me. My answer for this is for the service technicians to make sure that they put it into your system at the time of arrival that I indeed arrived for my scheduled service. This will avoid any confusion and unnecessary phone calls in the future. More

Awesome Service Always helpful and friendly go the extra mile to assist and answer questions in a way I can understand and deal with warranty company and make checkin Always helpful and friendly go the extra mile to assist and answer questions in a way I can understand and deal with warranty company and make checking out a breeze More

Oil change During oil change found gas leak. Was fixed during the time frame I was given. During the process I was updated on the status of my car. Apprecia During oil change found gas leak. Was fixed during the time frame I was given. During the process I was updated on the status of my car. Appreciated the professional service from james Rivard. Evelyn Paterson More

Very accommodating The Service Techs are very friendly and easy to work with. They are always accokmkodwting when the need arises for me to bring one of my vehicles in The Service Techs are very friendly and easy to work with. They are always accokmkodwting when the need arises for me to bring one of my vehicles in for arrive. Even if it's an emergency visit. More

Lack if pre-information Service representative did not seem to know what services I needed from my call to schedule the appointment.. Not aware of transmission or accelerator Service representative did not seem to know what services I needed from my call to schedule the appointment.. Not aware of transmission or accelerator problem. More

Truck Repair/Check Engine Light Customer service is outstanding and turn around time was one day. Great job! Will continue to have my truck serviced at dealership. Thank you again. Customer service is outstanding and turn around time was one day. Great job! Will continue to have my truck serviced at dealership. Thank you again. More

Excellent service, staff recognize and greet you i. Excellent service as always. Always have a good experience when I go in. Ask a few questions about other services, got answers right then with no he Excellent service as always. Always have a good experience when I go in. Ask a few questions about other services, got answers right then with no hesitation about price and comparisons More