Rivard Buick GMC - Service Center

Excellent One reason I keep bringing my Encore back is because of the excellent service and a sense of feeling like family. I could have went to my to any tire One reason I keep bringing my Encore back is because of the excellent service and a sense of feeling like family. I could have went to my to any tire shop however I know the service I receive with my buck dealer and that is excellent all around. Thanks for going the extra mile. More

Everyone is very nice at Rivard We have been coming to Rivard for 17 years. I feel like they are our 2nd family. They always make us feel welcome when we come by. We have been coming to Rivard for 17 years. I feel like they are our 2nd family. They always make us feel welcome when we come by. More

Excellent friendly service!! From the moment I pulled in, I was attended to. I did not wait for anything. Everything was communicated to me as for the prices and the work was done From the moment I pulled in, I was attended to. I did not wait for anything. Everything was communicated to me as for the prices and the work was done promptly and well. More

Car stall and Check engine light on My wife called to inform the Service Dept., she was bringing in our car in after 5pm on 6 Aug 2018. We were just going to leave the key in the drop b My wife called to inform the Service Dept., she was bringing in our car in after 5pm on 6 Aug 2018. We were just going to leave the key in the drop box, but a Service tech was there so she (Mrs. Austin) processed us on the spot. After she was done, Mrs. Austin told us she'd call in the morning and let us know what was going on with our car. The next day 7 Aug, I received a call that our car was ready by Mrs. Austin, the battery had a leak and it was under warrantee so it was taken care of. We picked it up at about 5:30pm the same day. When we arrived, Mr. Mike Puzycki, completed our paper work and promptly brought our car to the service area and we were on our way. More

I had to pay $56 for my 2nd free maintance service Dan could have cared less about my problem... and I now could care less about ever coming back for service or buying my next vehicle this fall... much Dan could have cared less about my problem... and I now could care less about ever coming back for service or buying my next vehicle this fall... much better to learn about a dealerships attitude about customer service on your first trip for a oil change rather than buying a vehicle from them then regretting it after... More

Reasonable time for oil change and getting washer fixed New lady in service department was super. constant updates on getting service taken care of and progress in getting problem with windshield washer fix New lady in service department was super. constant updates on getting service taken care of and progress in getting problem with windshield washer fixed. Newbee impressed me this trip. Thanks again More

Poor Service Experience - Two Separate Occasions Tried twice to get warranty service for our 2016 GMC Sierra Denali from this dealership with no luck. Dealt with Dan both times. The first time, we go Tried twice to get warranty service for our 2016 GMC Sierra Denali from this dealership with no luck. Dealt with Dan both times. The first time, we got an appointment, took time off, and drove the 30 miles to the dealership, then spent an hour waiting, only to be told that they didn't have time for us and we'd have to come back another time. The second time, same issue yet far more severe, they first neglected to even call us back as promised, then lied about it and said they did, then finally said we'd have to wait for over a week to get on the schedule because they were insufficiently staffed. Thanks but no thanks, I'd like to get it fixed before parts start falling off from the vibration. Not the kind of service you'd expect for a $60k truck. Thanks GMC...this dealer should not be in your service network. More

Exceeded my expectations as usual. I had a Saturday morning appointment and brought my car in to drop off Friday afternoon. My car was finished within a few hours of dropping off on Fr I had a Saturday morning appointment and brought my car in to drop off Friday afternoon. My car was finished within a few hours of dropping off on Friday. More

Good experience Dan in service Is always a pleasure to work with. Buicks warranty coverage is why we buy them. The dealership is a ways for us to come and now that Dan in service Is always a pleasure to work with. Buicks warranty coverage is why we buy them. The dealership is a ways for us to come and now that the car is almost of warranty we will probably Get service work done here closer to home but any thing major we wil come see Dan. This 216 Lacrosse is the nicest car we have ever owned. Hope buick keeps up the good work and concentrates on improving safety ratings. More

The customer service is always outstanding. I have switched dealerships because the customer service is unmatched. I am always made to feel important and I willl always return for my vehicle nee I have switched dealerships because the customer service is unmatched. I am always made to feel important and I willl always return for my vehicle needs. More